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| implies that organizations which cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction |
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| a new way of doing things that initially does not meet the needs of existing customers |
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| produces an improved product customers are eager to buy |
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| discusses how established companies can take advantage of disruptive technologies without hindering existing relationships with customers, partners, and stakeholders |
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| a global hypertext system that uses the Internet as its transport mechanism |
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| Hypertext transport protocol (HTTP) |
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| the Internet standard that supports the exchange of information on the WWW |
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| Reasons for growth of the WWW |
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Definition
Microcomputer revolution
Advancements in networking
Easy browser software
Speed, convenience, and low cost of email
Web pages easy to create and flexible |
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| The Internet’s impact on information |
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Definition
Easy to compile
Increased richness
Increased reach
Improved content |
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| when those with access to technology have great advantages over those without access to technology |
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| a set of economic, social, and technology trends that collectively form the basis for the next generation of the Internet |
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| a website or web application that uses content from more than one source to create a completely new service |
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| Application programming interface (API) |
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| a set of routines, protocols, and tools for building software applications |
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| WSYIWYGs (What You See Is What You Get) for mashups |
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| Semantic web encompasses the following: |
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Definition
Transforming the web into a database
An evolutionary path to artificial intelligence
The realization of semantic web and SOA
Evolution toward 3D |
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| internalized portion of the Internet, protected from outside access, for employees |
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| an intranet that is available to strategic allies |
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| website that offers a broad array of resources and services |
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| publicly accessible computer system that allows interactive information browsing |
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| Internet service provider (ISP) |
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| provides individuals and other companies access to the Internet |
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| Online service provider (OSP) |
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| offers an extensive array of unique Web services |
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| Application service provider (ASP) |
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Definition
| offers access over the Internet to systems and related services that would otherwise have to be located in organizational computers |
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| Common ISP services include |
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Definition
Web hosting
Hard-disk storage space
Availability
Support |
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| Service level agreements (SLA) |
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Definition
| define the specific responsibilities of the service provider and sets customer expectations |
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| the buying and selling of goods and services over the Internet |
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| the conducting of business on the Internet including, not only buying and selling, but also serving customers and collaborating with business partners |
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| an approach to conducting electronic business on the Internet |
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| Electronic marketplace (emarketplace) |
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Definition
| interactive business communities providing a central market where multiple buyers and sellers can engage in ebusiness activities |
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| consists of a number of eshops |
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| Electronic auction (eauction) |
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| sellers and buyers solicit bids and prices are determined dynamically |
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| a selling channel to many buyers and the highest bid wins |
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| buyers use to purchase a product or service, selecting the seller with the lowest bid |
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| People interact with each other on specific topics, such as golfing and stamp collecting |
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| People come together to share certain life experiences, such as cancer patients, senior citizens, and car enthusiasts |
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| People participate in imaginary environments, such as fantasy football teams and playing one-on-one with Michael Jordan |
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| box running across a web page that contains advertisements |
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| a small web page containing an advertisement |
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| Associate program (affiliate program) |
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Definition
| businesses generate commissions or royalties |
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| a technique that induces websites or users to pass on a marketing message |
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Definition
| gives customers the opportunity to tailor products or services |
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| occurs when a website can fashion offers that are more likely to appeal to that person |
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| website in which items are posted on a regular basis and displayed in reverse chronological order |
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| Real simple syndications (RSS) |
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| a web feed format used for web syndication of content |
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Definition
| the distribution of audio or video files, such as radio programs or music videos, over the Internet to play on mobile devices |
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| Search engine optimization (SEO) |
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Definition
| a set of methods aimed at improving the ranking of a website in search engine listings |
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Definition
| uses a variety of deceptive techniques in an attempt to manipulate search engine rankings, whereas legitimate SEO focuses on building better sites and using honest methods of promotion |
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| Online consumer payments include: |
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Definition
Financial cybermediary
Electronic check
Electronic bill presentment and payment (EBPP)
Digital wallet |
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| Maintenance, repair, and operations (MRO) materials (also called indirect materials) |
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Definition
| materials necessary for running an organization but do not relate to the company’s primary business activities |
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Definition
| the B2B purchase and sale of supplies and services over the Internet |
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Definition
| presents customers with information about goods and services offered for sale, bid, or auction on the Internet |
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| agents, software, or businesses that bring buyers and sellers together that provide a trading infrastructure to enhance ebusiness |
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Definition
| using the Internet to reassemble buyers, sellers, and other partners in a traditional supply chain in new ways |
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| Ebusiness challenges include |
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Definition
Protecting consumers
Leveraging existing systems
Increasing liability
Providing security
Adhering to taxation rules |
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Term
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Definition
| involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government |
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| the ability to purchase goods and services through a wireless Internet-enabled device |
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