Term
| Which is faster, an eSATA port or a FireWire 800 port? |
|
Definition
| eSATA, it goes at 3.0 gbs, firewire 800 only goes 800 mbs. |
|
|
Term
| What is the speed for High Speed USB? |
|
Definition
|
|
Term
| How many times faster is a Hi-Speed USB port than an Original USB port running at 12 mbps? |
|
Definition
|
|
Term
| Which USB port is Square and which USB port is Flat and Wide? |
|
Definition
| The A-Male connecter, the connector on the host computer or hub end, is Flat and wide. The B-Male, the connector on the device end of the cable, is Square. |
|
|
Term
| How many wires does a USB cable have? |
|
Definition
| Four, 2 for power and 2 for communication. The power wires (one is hot the other is ground) allow the host to provide power to a device. |
|
|
Term
| Does Windows XP without any service packs applied support Hi-Speed USB? |
|
Definition
| No, but it does if service packs are applied. Windows Vista and 7 both support it. |
|
|
Term
| FireWire and i.Link are common names for what peripheral bus? |
|
Definition
| IEEE 1394 (sometimes just called 1394). |
|
|
Term
| How many USB devices can be daisy chained. How many 1394? |
|
Definition
| 127 USB devices, 63 Firewire (1394). |
|
|
Term
| How many pins does a firewire 800 port have? |
|
Definition
| Fire wire 800, aka (1394b) uses a 9pin rectangular connector. |
|
|
Term
| Which parallel port standard uses a DMA channel? |
|
Definition
| ECP (extended capabilities port). |
|
|
Term
| What are the parallel port standards? |
|
Definition
| Standard Parallel Port (SPP), enhanced parallel port (epp), and Extended Capabilities Port) (ECP) |
|
|
Term
| How many pins does the most common type of serial port have? |
|
Definition
| The most common type of serial port is the DB9 (standing for databus and the number of pins) but there is also the DB 25. |
|
|
Term
| What type or Wireless Transmission requires Line of Sight clearance? |
|
Definition
|
|
Term
| Which is better for your eyes, a monitor that supports a 75 hz refresh rate or a 60 hz refresh rate? |
|
Definition
|
|
Term
| For an LCD monitor, what is the best resolution to use? |
|
Definition
|
|
Term
| Which type of port gives the best output? A composite Out port or an S-Video port? |
|
Definition
|
|
Term
| What command do you use to find out what verison of Direct X your video card is using? |
|
Definition
|
|
Term
| Name three types of ports a keyboard might use. |
|
Definition
| USB, 5 pin round DIN (mostly outdated), a 6pin OS/2 connector (sometimes called a mini-DIN), a USB port, or a wireless connection. |
|
|
Term
| What two types of ports might a touch screen use? |
|
Definition
| USB or Serial connection. |
|
|
Term
| which windows utility is most likely the one to use when uninstalling an expansion card? |
|
Definition
|
|
Term
| Would you expect all the devices listen in BIOS setup to also be listed in Device Manager? Would you expect all devices listed in Device Manager to also be listed in BIOS setup? |
|
Definition
| Any device that shows up in BIOS should be listed in device manager, but not all things listed in device manager will be listed in BIOS. |
|
|
Term
| If ECP mode does not work on your parallel port, what should you do next? |
|
Definition
|
|
Term
| Why is it best to leave a slot empty between two expansion cards? |
|
Definition
| To allow more airflow across the components. |
|
|
Term
| What two technologies allow you to use more than one video card in a system? |
|
Definition
|
|
Term
| If you are installing windows on a hard drive that is managed by a RAID stoarage controller card, when and how do you install the RAID drivers? |
|
Definition
| For a fresh installation of windows, you need to preapare a floppy disk that windows setup will need while it is installing Vista or XP. On another computer, copy the RAID driver files from the cards driver CD to the disk. Then begin the windows installation by booting computer from Setup CD or DVD. On the first screen of the win install, a message appears to select load driver. Click load driver or Prss f6 then follow instructions. |
|
|
Term
| If a monitor displays wrong characters, what device is likely to be the problem? |
|
Definition
| Typically an issue with the Video Card. |
|
|
Term
| What is the display resolution for Standard VGA settings. |
|
Definition
|
|
Term
| What key do you press at startup to display the Vista Advanced Boot Options window? |
|
Definition
|
|
Term
| which speaker port should you use when connecting a single speaker to a PC? |
|
Definition
| The green sound port on the motherboard, usually the middle port. |
|
|
Term
| What type of compression format is popular for audio files? |
|
Definition
| MP3, it takes up less space on the hard drive than most other media or raw digitized sound. |
|
|
Term
| What type of adaptor card allows you to watch TV using your computer? |
|
Definition
| A TV tuner card, which turns the analog signal from a tv cable and turns it digital. |
|
|
Term
| What type of File System is used by blu-ray disks? |
|
Definition
| UDF 2.5 (Universal disc format) |
|
|
Term
| What type of file systems do CDs use? DVD? |
|
Definition
| CDs use the CDFS (Compact disc file system) or the UDF (universal disc format). DVDs (digital versatile disc) uses the newer UDF system. |
|
|
Term
| What two types of interfaces might be used by an internal DVD drive? |
|
Definition
|
|
Term
| How much DATA can a CD hold? |
|
Definition
|
|
Term
| How much data can a double sided, double layer DVD hold? |
|
Definition
|
|
Term
| What color laser beam does a CD and DVD drive use? |
|
Definition
| Red, but the wavelength of the DVD beam is shorter, and allows the beam to be more accurate. |
|
|
Term
| What color laser beam does a Blu-Ray drive use? |
|
Definition
| Blue, which has a shorter wavelength than any red beam. |
|
|
Term
| How much data can a Double sided, single layer BD hold? Double layer? |
|
Definition
|
|
Term
| Which costs more, a CD-R or a CD-RW disc? |
|
Definition
|
|
Term
| What type of flash memory card is currently the smallest type of card and the most popular? |
|
Definition
| Micro SDHC, used in PDAs, Cell Phones, MP3 players, and digital cameras. Contains up to 8GB |
|
|
Term
| What type of flash memory card looks the same and is interchangable with a MicroSD card? |
|
Definition
| TransFlash cards, but they dont offer the same functions in some devices. |
|
|
Term
| Which type of removable storage device can only access its data sequentially and not randomly? |
|
Definition
|
|
Term
| Which type of image file format typically produces a larger file size, a JPEG file or a TIFF file? |
|
Definition
| TIFF ( Tagged image file format) are bigger, but less useful for storing photos than JPEG (Joint Photographic Experts Group). |
|
|
Term
| What are the group of standards that represents music in digital form? |
|
Definition
| MIDI (Musical instrument digital interface). MP3 is a method of storing sound files in a compressed format, but MIDI stores each individual note by each individual instrument, which can later be edited. |
|
|
Term
| why might a musical keyboard have two MIDI ports? |
|
Definition
|
|
Term
| If you spill a cleaning solution on your clothes and hands, what is the best way to find out how to deal with the spill? |
|
Definition
| Look at instructions on can or check the MSDS (Material Safety Data Sheet). |
|
|
Term
| What is the term used to describe a network cable lying loose in a high-traffic area? |
|
Definition
|
|
Term
| When lifting a heavy object, should you bend you back over the object or stoop down to the object, keeping your back straight? |
|
Definition
| Stoop and keep your back straight. |
|
|
Term
| Why should a tower case not sit on a thick carpet? |
|
Definition
| The vent on the bottom of the case can become blocked. |
|
|
Term
| What can you do to protect a keyboard that is used in an extremely dusty area? |
|
Definition
| Purchase a plastic keyboard cover. |
|
|
Term
| Why is it not a good practice to unpack computer parts immediately after they have delivered on a cold day? |
|
Definition
| wait for it to reach room temperature to prevent damage from condensation and static electricity. |
|
|
Term
| Why is it not a good idea to throw used batteries in the trash? |
|
Definition
| Some batteries are considered hazardous waste. |
|
|
Term
| What is the best way to get rid of laser printer toner cartridge? |
|
Definition
| Return them to the manufacturer or dealer. |
|
|
Term
| What should you do to a failed hard drive that was used in the Accounting Department before throwing it in the trash. |
|
Definition
| Use a secure data destruction device and then smash with a hammer, run magnets over it, and throw the remnants into mount doom. |
|
|
Term
| When shipping a computer, why is it not a good idea to ship backups of the system in the same package as the computer? |
|
Definition
| If the computer package was handled roughly enough to ruin the system, the backups would be ruined too. |
|
|
Term
| What law defines software copyright infringement? |
|
Definition
| Federal copyright act of 1976. |
|
|
Term
| What is the diference between a liscence to use software and a site license to use software? |
|
Definition
| By purchasing a Site License, a company obtains the right to use multiple copies of the software. |
|
|
Term
| Why is it not a good idea to buy software that is on CDs with handwritten labels> |
|
Definition
|
|
Term
| Place following network tech in order of speed, from slowest to fastest: Fiber Optic, Dial up, Cable modem, Fast Ethernet |
|
Definition
| Dail-up, cable modem, fiber optic, fast ethernet. |
|
|
Term
| What is the difference between ADSL and SDSL? |
|
Definition
| ADSL(Asymmetric Digital Subscriber Line) uses one upload speed from the consumer to an ISP and a faster downloads Speed. SDSL (Symmetric Digital Subscriber Line) Uses equal bandwiths in both directions. |
|
|
Term
| Among Satellite, cable modem, and DSL, which technology experiences more latency? |
|
Definition
|
|
Term
| When using DSL to connect to the internet, the data transission shares the cabling with what other technology? |
|
Definition
|
|
Term
| When using a cable modem to connect to the internet, the data data transmission shares the cabling with what other technology? |
|
Definition
|
|
Term
| Which version of the 802.11 technologies can use two antennas at both the access point and the network adaptor? |
|
Definition
| 802.11n MIMO (Multiple Input/Multiple Output) |
|
|
Term
| Which wireless encryption standard is stronger, WEP or WPA? |
|
Definition
| WEP(Wired Equivelant Privacy) is weaker than WPA(Wi-fi Protected Access) Because its encryption key is static. |
|
|
Term
| List the three types of user accounts used by windows Vista |
|
Definition
| Administrator, Standard user, and guest accounts. |
|
|
Term
| List the four types of user accounts used by windows XP |
|
Definition
| Administrator, Power user, Limited user (also called the users account), and guest. |
|
|
Term
| Which windows console is used to create a new user group? |
|
Definition
|
|
Term
| What is the term Windows XP uses to describe sharing files when no control is allowed over who has access to a shared file? |
|
Definition
|
|
Term
| What type of permission does a folder recieve from its parent folder? |
|
Definition
|
|
Term
| What type of permissions must be given so that a folder can be shared on the network? |
|
Definition
|
|
Term
| If a folder has 10 subfolders, what is the easiest way to change the permissions for all 10 folders? |
|
Definition
| Change the permissions of the parent folder |
|
|
Term
| What two services must be running under windows XP to share folders on the network? |
|
Definition
| Client for Microsoft Networks and File and Printer Sharing for Microsoft networks. |
|
|
Term
| If you are having a problem changing the permissions of a folder that was created by another user, what can you do to help solve the problem? |
|
Definition
| Try taking ownership of the folder, by clicking the advanced button on the security tab of the folders properties. |
|
|
Term
| A shared folder whose name ends with a $ is called a? |
|
Definition
|
|
Term
| When is it possible to use administrative shares? |
|
Definition
| Accessing the root folder on any volume or drive, or accessing the %systemroot% folder |
|
|
Term
| What can you do so that you can use file and folder encryption with a volume using the FAT file system and windows vista buisiness edition? |
|
Definition
| open up properties, go to advanced, encrypt. |
|
|
Term
| what is the command to decrypt the file myfile.doc? |
|
Definition
| use something like "cipher /d C:\myfile.doc" |
|
|
Term
| What is the command to launch the certificate manager console? |
|
Definition
|
|
Term
| What is the file extension used by default for a certificate file that contains the private key? That does not contain the private key? |
|
Definition
| .pfx with the key, .cer without |
|
|
Term
| If you upgrade from windows XP to windows Vista Ultimate and cannot access your encrypted files, what is the first thing to do? |
|
Definition
| import the backup copy of your certificate |
|
|
Term
| What hardware component is needed to set up BitLocker Encryption so that you can authenticate the computer? |
|
Definition
| TPM chip (trusted platform module) |
|
|
Term
| What is the first thing you should do when you discover a computer is infected with malware? |
|
Definition
| Quarantine the infected system, then run AV software, run adaware or spyware removal programs, clean up whats left over. |
|
|
Term
| What process ending command is more powerful than task manager? |
|
Definition
taskkill /f /pid:******
The /f parameter forcefully kills the process. This command is so powerful that it can end system critical processes. |
|
|
Term
| Why are notebooks typically more expensive than PCs with comparable power and features? |
|
Definition
| their components are smaller and more rugged. |
|
|
Term
| What type of manual is important to have before you disassemble a notebook? |
|
Definition
|
|
Term
| Why is it important to reinstall the OS on a notebook from the reocvery CDs rather than using a retail version of the OS? |
|
Definition
| The OEM (Original Equipment Manufacturer) custom tailors the OS to their specific notebook, so you may need their specific recovery disc. |
|
|
Term
| Which is likely to have more features, a port replicator or a docking station. |
|
Definition
|
|
Term
| What was the first bus used by PC card slots? |
|
Definition
|
|
Term
| What bus is used by a CardBus slot? |
|
Definition
|
|
Term
| What bus is used by the expresscard slots? |
|
Definition
|
|
Term
| Can you use an ExpressCard card in a Cardbus slot? In a PC Card slot? |
|
Definition
|
|
Term
| Can you install and use two Type I PC Card cards in a single Type III CardBus slot? |
|
Definition
|
|
Term
| What prevents a CardBus card from being inserted in a 16 bit PC Card Slot? |
|
Definition
|
|
Term
| Name three types of wireless technologies that are used with notebooks. |
|
Definition
| Bluetooth, Wifi, and cellular. |
|
|
Term
| What type of battery is currently used with notebooks> |
|
Definition
|
|
Term
| What type of device changes DC to AC |
|
Definition
|
|
Term
| To what ACPI mode does vista sleep mode correspond? |
|
Definition
|
|
Term
| What Windows utility is used to enable Wake on LAN. |
|
Definition
| BIOS and Power Management in Device Manager. |
|
|
Term
| What type of pointing device is used on thinkpad notebooks? |
|
Definition
| Trackpoint or pointstick. |
|
|
Term
| When a notebook internal device fails, what three options can you use to deal with the problem? |
|
Definition
| Return the notebook to the manufacturer or another service center for repair, substitute an external component for an internal component, or replace the internal device. |
|
|
Term
| How many pins does a notebook IDE connector have? A desktop IDE connecter? |
|
Definition
| notebooks have 44 pins, desktops have 40. |
|
|
Term
| When an LCD panel is very dim and brightness adjustments dont help, what component is likely to be the problem? |
|
Definition
|
|
Term
| What industry is required by law to use the HIPAA security standards? |
|
Definition
| Health Care industry must abide by the Health Insurance Portability and Accountability Act. |
|
|
Term
| Classifying the rights assigned to a computer user depends on what factor? |
|
Definition
|
|
Term
| What applet in the XP Control Panel is used to reset a password? |
|
Definition
| Computer Management Console, in control panel use Change an Account |
|
|
Term
| What must a user do in order to use his passowrd reset disc to log onto windows. |
|
Definition
| enter a wrong password at logon. |
|
|
Term
| Name three types of passwords that can be enabled in the BIOS setup. |
|
Definition
| Supervisor, user, and system power-on passwords. |
|
|
Term
| What is the default encryption protocol that windows uses when sending an account name and password to a domain controller for validation? |
|
Definition
|
|
Term
| What is the name for the smaall device that contains authentication information keyed into a logon window to gain access to a network? |
|
Definition
|
|
Term
| What is the purpose of a digital certificate? |
|
Definition
| Its used to prove you are who you say you are |
|
|
Term
| Who assigns a digital certificate? |
|
Definition
|
|
Term
| Why is the name of your pet not a strong password? |
|
Definition
|
|
Term
| In what situation might a blank password be better than an easy to guess password? |
|
Definition
| You cant log onto a windows vista/xp computer from a remote computer unless the user account has a password. |
|
|
Term
| Which has more rights, a standard account or a guest account? |
|
Definition
|
|
Term
| What folder in vista is intended to be used for folders and files that all users share? |
|
Definition
|
|
Term
| What file system must be used in order to eencrypt folders and files in Windows Vista or XP? |
|
Definition
| EFS, Encypted File System. |
|
|
Term
| What vista tool can be used to encrypt an entire hard drive? |
|
Definition
|
|
Term
| What is the purpose of the TPM chip on a motherboard? |
|
Definition
| The TPM chip prevents people from using your hard drive with another computer by providing the encryption key for BitLocker. It stands for Trusted Platform Module. |
|
|
Term
| What is the quickest way to lock down a windows workstation? |
|
Definition
|
|
Term
| What type of malware can copy itself over a network without involving a host program? |
|
Definition
|
|
Term
| Which type of malware substitutes itself for a legitimate program? |
|
Definition
|
|
Term
| Give two popular examples of broadband technology. |
|
Definition
|
|
Term
| Which type of broadband connection does windows assume, on demand or always up. |
|
Definition
|
|
Term
| What is the purpose of DSL filters on phone jacks in your home. |
|
Definition
| To prevent static on phone lines. |
|
|
Term
| Which type of profile that vista assigns to a network connection offers the least security? |
|
Definition
|
|
Term
| What is the maximum length of an ethernet cable on a 100BaseT network> |
|
Definition
|
|
Term
| What is the first configuration change you should make when you first install a router? |
|
Definition
| Reset the password so others cant change your router setup. |
|
|
Term
| How is a DHCP reservation on a router used. |
|
Definition
| It hands out IP addresses. |
|
|
Term
| Which command is used to find the DNS servers information about a domain name? |
|
Definition
|
|
Term
| Which command is used to find the host name of a computer when you know its IP address? |
|
Definition
| Reverse lookup Nslookup ****.****.*** |
|
|
Term
| Which command can give you the hop count from your computer to another? |
|
Definition
|
|
Term
| What parameter can be added to the netstat command so that you can see what program is responsible for a netwrok connection. |
|
Definition
|
|
Term
| Which edition of windows can be used to serve up remote desktop? |
|
Definition
| Vista Buisness or Ultimate or Windows XP professional. |
|
|
Term
| Which is the easiest way to initiate a remote assistance sesssion?> |
|
Definition
| start->programs->accessories->communications |
|
|
Term
| What is the listening port for windows XP remote Desktop? |
|
Definition
|
|
Term
| Which tool allows you to set up a chat session with the user, remote desktop or remote assistance? |
|
Definition
|
|
Term
| In what folder is the log of a remote assistance session kept? |
|
Definition
| C/users/username/documents/remote assistance logs |
|
|
Term
| How can you physically tell if a network card is not working? |
|
Definition
|
|
Term
| To know if windows recognizes a NIC without errors, which tool do you use? |
|
Definition
|
|
Term
| What command can tell you if two computers on the same network have the same computer name? |
|
Definition
|
|
Term
| What command lists the shared resources on a remote computer on the network? |
|
Definition
| net view \\computername /user:username |
|
|
Term
| What command tests for connectivity between two computers? |
|
Definition
|
|
Term
| What is the maximum length of a cable on a 100BaseT network? |
|
Definition
|
|
Term
| Which type of neetwork cable is more reliable, STP or UTP. |
|
Definition
|
|
Term
| Which is more expensive, UTP CAT5e cabling or STP CAT5e cabling? |
|
Definition
|
|
Term
| How can you tell the difference between a patch cable and a crossover cable by examining it? |
|
Definition
| The pattern of wire colors at the ends. |
|
|
Term
| What type of server serves up IP addresses to computers on a network? |
|
Definition
|
|
Term
| what type of protocol is used to present a public IP address to computers outside the LAN to handle requests to use the internet from computers inside the LAN. |
|
Definition
| NAT protocal (Network Address Translation) |
|
|
Term
| how many bits are in an IPv4 IP address? |
|
Definition
|
|
Term
| what port does the SMTP protocol use by default? |
|
Definition
|
|
Term
| Which protocol does a web server use when transmissions are encrypted for security? |
|
Definition
|
|
Term
| What type of server resolves fully qualified domain names to IP addresses? |
|
Definition
|
|
Term
| What is the maximum length of a NetBIOS name? |
|
Definition
|
|
Term
| What is the name of the file that keeps associations between computer names and IP addresses on the local computer? |
|
Definition
|
|
Term
| what protocal is replacing the POP protocol used to recieve email? |
|
Definition
|
|
Term
| List the six steps used by a laser printer to print a page |
|
Definition
| Cleaning, conditioning, writing, developing, transfering, fusing. |
|
|
Term
| Which document exhibits better quality, one printed with 600dpi or one printed with 1200dpi? Why? |
|
Definition
| 1200, twices as many dots per inch. |
|
|
Term
| During the laser printing process, what determines when the toner sticks to the drum and when it does not stick to the drum? |
|
Definition
|
|
Term
| What type printer is most dependent on the quality paper it uses to get the best printing results? |
|
Definition
|
|
Term
| why is it less expensive to maintain an inkjet printer that has a black ink cartridge than one that does not? |
|
Definition
| you can replace just one cartridge as opposed to all of them. |
|
|
Term
| What should you do if an inkjet printer prints with missing dots or lines on the paper? |
|
Definition
|
|
Term
| What can you do to help a dot matrix printer last longer? |
|
Definition
| replace the ribbon and keep in a cool place. |
|
|
Term
| What feature on a printer must be enabled so that a printer can automatically print on both sides of the paper? |
|
Definition
|
|
Term
| What two windows XP components are used to share resources on a network and access those shared resources? |
|
Definition
| computer must be turned on and not in sleep or standby, and for another computer to access the shared printer, it must have the printers device drivers installed. |
|
|
Term
| How do you share a local printer with others in the workgroup? |
|
Definition
| set up a network printer, use a print server, or hook directly up to a computer. |
|
|
Term
| What kind of printer is assigned an IP address? |
|
Definition
|
|
Term
| What company developed PostScript? PCL? |
|
Definition
|
|
Term
| What printer language is new to windows vista? |
|
Definition
| XPS (XML Paper Specification) |
|
|
Term
| What tool can you use to remove loose toner from inside a printer? |
|
Definition
|
|
Term
| Where is the best place to look for a firmware upgrade for a printer? |
|
Definition
| The manufacturers website. |
|
|
Term
| When you get a toner low message, what can you do to extend the life of the toner cartridge before replacing it? |
|
Definition
| Remove it and rock gently side to side. |
|
|
Term
| What causes a ghosted image on a printout? |
|
Definition
| Dirty drum, bad printer cartridge. |
|
|
Term
| Two ways to improve printing speed. |
|
Definition
| Add more memory to the printer. Lower the printer resolution. Upgrade computer memory or CPU. |
|
|
Term
| What is the likely problem when a portion of a completed page does not print? |
|
Definition
|
|
