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Definition
| the total set of managerial activities used by an organization to transform resource inputs into products |
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| a form of business that combines and transforms resource inputs into tangible outcomes |
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| an organization that transforms resources into an intangible output and creates time or place utility for its customers |
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| how many and what kinds of products or services (or both) to offer |
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| the amount of products, services, or both that can be produced by an organization |
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| the physical locations where products or services are created, stored, and distributed |
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| the physical positioning or geographic site of facilities |
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| the physical configuration of facilites, the arrangement of equipment within facilities, or both |
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| a physical configuration of facilities arranged around the product; used when large quantities of a single product are needed |
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| a physical configuration of facilities arranged around the process; used in facilities that create or process a variety of products |
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| a physical configuration of facilities arranged around a single work area; used for the manufacture of large and complex products such as airplanes |
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| a physical configuration of facilities used when families of products can follow similar flow paths |
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| the set of processes and systems used by organizations to convert resources into products or services |
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| the process of designing work so that it can be completely or almost completely performed by machines |
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| computer-assisted manufacturing |
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Definition
| a technology that relies on computers to design or manufacture products |
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| any artificial device that is able to perform functions ordinarily thought to be appropriate for human beings |
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| the process of managing operations control, resources acquisition and purchasing, and inventory so as to improve overall efficiency and effectiveness |
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| buying materials and resources needed to produce products and services |
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Definition
| managing the organization's raw materials, work in process, finished goods, and products in transit |
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Term
| just-in-time (JIT) method |
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Definition
| an inventory system that has necessary materials arriving as soon as they are needed (just in time) so that the production process is not interrupted |
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Definition
| the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs |
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Definition
| named after a former secretary of commerce, this prestigious award is given annually to firms that achieve major quality improvements |
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| total quality management (TQM) (quality assurance) |
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Definition
| a strategic commitment by top management to change its whole approach to business in order to make quality a guiding factor in everything it does |
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Definition
| the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers |
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| the process of learning how other firms do things in an exceptionally high-quality manner |
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| subcontracting services and operations to other firms that can perform them cheaper or better |
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| the time needed by the organization to develop, make and distribute products or services |
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| a set of quality standards created by the International Organization for Standardization and revised in 2000 |
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| a set of standards for environmental performance |
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| SQC (statistical quality control) |
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Definition
| a set of specific techniques that can be used to monitor quality; included acceptance sampling and in-progress sampling |
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Definition
| an economic measure of efficiency that summarizes what is produced relative to resources used to produce it |
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