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Definition
| Plans and Budgets, Organizes and Staffs, Controls and Problems Solves, Produces a degree of predictability. |
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Term
| Competencies of leadership |
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Definition
Diagnosing- the ability to understand the cuttent situation one is trying to influence.
Adapting- the leaders ability to alter his or her behavior and the resources he or she has available to meet unexpected problems of the situation.
Communicating- interacting with others in a way that people can easily understand and accept. |
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Definition
| The extent to which a leader communicates in a personally effective and socially appropriate manner with group members and others outside of the group who are relevant. |
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| Two characteristics of leaders |
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Definition
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Term
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Definition
| Takes in, processes, and transforms information and procedures. |
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Definition
| Is inflexible, resists change and maintains the status quo. |
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Definition
| The serve as links between the group and its external environment, and between group members and the process in which they engage. |
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| Four basic situational leadership styles |
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Definition
| Telling, Selling, Participating, Delegating |
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Term
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Definition
| The hundreds of thousands of statements that we make about self and the world |
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Definition
| The internal state of an individual. |
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Definition
| composed of our attitudes and beliefs. These frames of references can be used to make predictions about the effects of persuasion. |
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Term
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Definition
| Considered to be an accumulation of information about an object, person, situation or experience, often shaped very early in life. |
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Term
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Definition
| Refers to a number of specific theories which apply to different types of persuasive communication situations. |
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Term
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Definition
| : Tension-reduction theories. |
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Term
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Definition
| The beliefs a person might have. |
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Term
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Definition
| Predicts that when two things do not follow from each other, we will experience psychological tension, which we try to reduce in some way. |
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Term
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Definition
| The specific outcomes, or rewards, achieved by a person are dependent not only on choices that he or she makes but also on the events which are beyond his or her control. |
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Term
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Definition
| Attempts to explain how people account for the actions of others. |
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Term
| Theory of Reasoned Action |
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Definition
| Helps explain how attitudes guide behavior. |
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Term
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Definition
| A person will intent to perform a certain behavior when he or she evaluates it positively. |
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Definition
| Beliefs that underlie subjective norms |
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Definition
| Addresses the way people make judgments about messages. |
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Term
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Definition
| Reference points, are the beliefs, attitudes, and biases of the individual; they are key elements in deciding what type of message will be most effective. |
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Term
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Definition
| Motivate individuals through the use of punishments ad rewards. |
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Term
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Definition
| Appeals to human motivations and values. |
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Term
| Maslow's Hierarchy of Needs |
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Definition
| terms Physiological, Safety, Belongingness and Love, Esteem, and Self-Actualization needs to describe the pattern that human motivations generally move through |
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Term
| What is performance Management |
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Definition
| A systematic and data-oriented approach to managing people at work that relies on positive reinforcement as the major way to maximize performance. |
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Term
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Definition
| Means that in order to determine if any particular management procedure is effective, you must specify the behavior and results to affected. |
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Term
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Definition
| Means that we use data to evaluate the effectiveness of motivational strategies. |
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Term
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Definition
| Refers to the assessment of performance and results achieved by both the group as a whole and individual members |
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Term
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Definition
| A condition that precedes and is associated with specific outcome—but does not necessarily cause the outcome. |
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Term
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Definition
| Any observable and measurable act—or simply—anything you can see a person do. |
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Term
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Definition
| The effects, result, or outcome of something that occurred earlier. |
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Term
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Definition
| Ways we learn is by watching other people being rewarded or punished. |
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Term
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Definition
| A condition that precedes and is associated with specific outcome—but does not necessarily cause the outcome. |
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Term
| What are behavioral consequences |
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Definition
| Can be explained as events that follow behaviors and change the probability that those behaviors will recur in the future. |
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Term
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Definition
| Positive Reinforcement, Negative Reinforcement, Punishment |
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Term
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Definition
| Finding the behaviors the precisely define the problem. |
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Term
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Definition
| The process in which a person receives a reinforcer. |
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Term
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Definition
| Physiological Needs, Safety Needs, Needs of love, affection, and belongingness. |
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Term
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Definition
| States that high probability behaviors can be used to reinforce low-probability behaviors. |
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Term
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Definition
| Weakens a behavior because a negative condition is introduced or experienced as a consequence of the behavior. |
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Term
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Definition
| Cognitive-behavioral responses to cope with stressful events; divided into two types: ruminative and distractive. |
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Term
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Definition
| Voluntarily sharing information about oneself that is not otherwise available to others. |
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Term
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Definition
Cognitive—when what others do or say that conflicts with our beliefs, attitudes, or values.
Behavioral—we do not have a way to predict what others will do or say. |
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Term
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Definition
| Creating the meanings, through interacting with others and reflecting on ourselves, that motivates all our actions. |
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Term
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Definition
| Actions that we take to negotiate the public image we want or another person wants |
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Term
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Definition
| Choosing to focus attention in a conscious way. |
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Term
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Definition
| Using the listening process to contextualize and evaluate messages within the decision making process. |
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Term
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Definition
| Voluntarily adopting the perspective of other person within an interaction. |
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Term
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Definition
| Mental Distractions, Physical Distractions, Prejudgment. Message Barriers. |
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Term
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Definition
| When a member merely pretends to listen but is not actually listening. |
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Term
| Communication Apprehension |
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Definition
| A feeling of discomfort that some people have when asked to participate in communication settings |
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Term
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Definition
| A type of reasonable, reflective thinking that is aimed at deciding what to believe or what to do |
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Term
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Definition
| Divergent Ideas, Deliberation, Democratic Participation |
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Term
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Definition
| A mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when concurrence- seeking becomes so dominant that it tends to override critical thinking |
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Term
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Definition
| Similar ideas or opinions become prominently noted in the group and emphasized in discussion. This can give a false sheen of quality to the similar ideas while at the same time discouraging discussion of contrasting ideas. |
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Term
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Definition
| An open ended process of generating as many ideas as possible. |
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Term
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Definition
| Usually occur when we have to make decisions and we find ourselves at odds with others over the nature of a decision. |
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Term
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Definition
| Is a form or phase of conflict. |
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Term
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Definition
| The process of group planning to avoid conflict where possible and organizing to manage conflict where and when it does happen, as quickly and smoothly as possible. |
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Term
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Definition
| There are people who are high self-monitors and people who are low self-monitors...A high self-monitor is someone who is concerned about how they are perceived by others and will actually change their behavior in order to fit different situations (e.g., if they believe they will be perceived negatively by others, they may change their behavior so that they are perceived more positively...rather than just acting in a consistent manner). On the other hand, a low self-monitor is someone who is less concerned with how other people perceive them and will be more likely to act consistently. For example, a low self-monitor who has certain religious beliefs will be more likely than a high self-monitor to express their actual beliefs across situations (a high self-monitor might say something other than their true beliefs if they believe the situation calls for it or if they believe others will perceive them in a negative manner). |
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Term
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Definition
| Those things which are on the groups formal agenda |
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Term
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Definition
| The origin of the conflict. |
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Term
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Definition
| Is personal, defensive and resentful. Rooted in anger, personality clashes, ego and tension. |
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Term
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Definition
| Is depersonalized, process of argumentation regarding the merits of ideas, plans, and projects |
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Term
| Coping with Conflict styles |
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Definition
| Using Avoidance, Accommodation, Compromise, Competition and Collaboration |
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Term
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Definition
1. Mild Difference
2. Disagreement
3. Dispute
4. Campaign
5. Litigation
6. Fight or War |
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Term
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Definition
| The intervention of a third party who is not directly involved in the dispute of the substantive issue in question, and who has limited authoritative decision making power |
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Term
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Definition
| Type of mediator that is not neutral or impartial towards the disputants. |
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Term
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Definition
| Responses to problems specific to the parties that occur during the mediation process. |
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Term
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Definition
| Are general interventions that mediator uses in virtually all disputes. |
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Term
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Definition
| The mediator speaks separately with each party outsid of the presence of the other party. |
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Term
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Definition
| Style of conflict management is to produce a win-win outcome. |
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Term
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Definition
| a way of changing or modifying member behavior by crafty and unfair means in order to control members. |
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