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Definition
| never ending process that covers all people, equipment, suppliers, materials and procedures. every aspect of an operation can be improved with the end goal being perfection, which is never achievable but always sought. |
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Definition
| a program to save time, improve quality and lower cost. a comprehensive system a strategy, a discipline because it follows the six sigma improvement model(DMAIC) |
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Definition
| involving employees in every step of the production process. enlarging employee jobs so that the added responsibility and authority is moved to the lowest level possible within the organization. |
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Definition
| a group of employees meeting regularly with a facilitator to solve work-related problems in their work areas |
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Definition
| selecting a demonstrated standard of performance that represents the very best performance for a process or an activity. |
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Term
| Steps for developing benchmarks |
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Definition
1. determine what to benchmark
2. form a benchmark team
3. identify benchmarking partners
4. collect and analyze benchmarking information
5. take action to match or exceed the benchmark. |
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Term
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Definition
the elimination of waste. designed to produce or deliver goods just as they are needed. cuts the cost of quality, improves quality, better quality means less inventory.
inventory hides bad quality JIT exposes bad quality |
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Term
Taguchi Concept
quality robust |
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Definition
| products that are consistently built to meet customers need in spite of adverse conditions in the production process. |
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Term
Taguchi concept
quality loss function |
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Definition
| a mathematical function that identifies all cost connected with poor quality and shows how these cost increase as product quality moves from what the customer wants |
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Term
Taguchi concepts
target oriented quality |
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Definition
| a philosophy of continuous improvement to bring a product exactly on target |
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Term
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Definition
scientific management
mental revolation
refers to everyone
maximizes profit for whole firm |
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Term
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Definition
| the use of TQM practices improve JIT performance through process variance reduction and reduced rework time, thereby providing the levels of quality that allow production to proceed with minimum safety stock inventory while remaining on schedule. In turn the use of JIT practices improves quality performance through problem exposure and improved process feedback. all major elements of JIT are embedded in a more comprehensive TQM campaign because TQM has a much broader focus on improving the overall effectiveness of an organization. |
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Term
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Definition
| remove barriers that rob people in mgmt. and engineering of their right to pride of workmanship. this mean abolishment of annual or merit ratings and of mgmt. by obj. |
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Term
| What did Deming mean by point 12 |
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Definition
felt that performance aprraisals were counter productive because they lowered employee morale and reduced quality.
employees distrusted the traditional process
deming felt managers who used the traditional process focused on extrinsic motivation and the end result which led to competition instead of cooperation and support within the system. |
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Term
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Definition
| a choice between producing a component or service in house or purchasing it from an outside source |
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Term
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Definition
transferring a firms activities that have traditionally been internal to external suppliers
-efficiency in specialization
-focus on core compentencies |
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Term
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Definition
many suppliers
few suppliers
vertical integration
joint venture
keiretsu network
virtual companies |
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Definition
| developing the ability to produce goods or services previously purchased or actually buying a supplier or a distributor |
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Definition
| a Japanese term that describes suppliers who become part of a company coalition. |
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Term
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Definition
| companies that rely on a variety of supplier relationships to provide services on demand |
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Term
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Definition
| coordinate activities within the supply chain to maximize the supply chain comp. adv. and benefit to the ultimate consumer. |
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Term
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Definition
| made over a period of years as new equipment and facilities are designed, built, purchased or shut down |
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Term
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Definition
| results of a sales and operating planning team that makes decisions regarding the use of facilities, inventory, people and outside contractors. typically for 3 to 18 months and resources are allocated in terms of an aggregate measure such as total units |
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Term
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Definition
| breaks down the aggregate plan and develops weekly schedules for specific products or product lines |
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Term
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Definition
| then translate capacity decisions aggregate plans and master schedules into job sequences and specific steps |
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Term
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Definition
| the assigning of jobs to work or processing centers |
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Term
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Definition
| planning charts used to schedule resources and allocate time |
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Term
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Definition
| determining the order in which jobs should be done ar each work center |
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Term
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Definition
| rules used to determine the sequence of jobs in process-oriented facilitates |
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Term
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Definition
| the time between the relaease of a job to a work center until the job is finished |
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Term
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Definition
job shops
print shop
machine shop
fine dining restaurant |
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Term
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Definition
assemble lines
motorcycle
autos
tv
fast food |
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Term
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Definition
continuous
steel, beer, bread, light bulbs, paper |
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Term
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Definition
first come first serve
jobs are completed in the order they arrived |
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Term
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Definition
shortest processing time
jobs with the shortest processing time are assigned first |
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Term
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Definition
earliest due date
earliest due date jobs are assigned first |
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Term
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Definition
longest processing time
jobs with the longest processing time are assigned first |
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