Term
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Definition
The ability to:
•Recognize and diagnose your own emotions
•Control your emotions
•Recognize and diagnose others’ emotions
•Respond appropriately to emotional cues |
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Term
1.Emotional Intelligence
2.Cognitive Styles
3.Attitudes Toward Change
2 |
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Definition
| Three Areas of Self-Awareness: |
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Term
•Knowing Style
•Planning style
•Creating Style |
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Definition
| Dimensions of Cognitive Styles |
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Term
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Definition
| –Emphasizes facts, details, data and logic |
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Term
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Definition
| –Emphasizes structure,planning, preparation, and procedure |
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Term
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Definition
| –Emphasizes experimentation, creativity, and spontaneity |
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Term
| Internal Locus of Control |
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Definition
| –“I am the cause of my success or failure |
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Term
| External Locus of Control |
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Definition
| –“Something or someone else caused my success or failure.” |
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Term
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Definition
| The extent to which individuals are comfortable coping with unclear situations.” |
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Term
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Definition
| “The attitude people develop regarding the extent to which they control their destinies.” |
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Term
absence of trust
fear of conflict
lack of commitment
avoidance of accountability
inattention to results |
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Definition
| the five dysfunctions of a team |
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Term
planning
organizing
leading
controlling |
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Definition
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Term
| forming normal storming performing |
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Definition
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Term
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Definition
| When the preservation of the team takes precedence over good decisions and problem solving." |
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Term
| how the individual perceives occupational stressors |
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Definition
| the appraisal process of stress |
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Term
organizational
group
physical environment
individual |
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Definition
| types of occupational stress |
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Term
1.Avoid Procrastination
2.Talk Positively to Yourself
3.Put Variety in Your Life
4.Pay Attention to Your Body
5.Pay Attention to Your Feelings
6.Celebrate
7.Be Yourself
8.Maintain Your Sense of Humor |
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Definition
| Eight Ways to Reduce Stress |
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Term
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Definition
Implies
immediate
attention |
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Term
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Definition
Contributes to
mission, values,
and high-priority goals |
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Term
competitiveness
work involvement
hostility/anger
impatience/urgenyc |
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Definition
| Type A Personality qualities |
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Term
Time Stressful
Encounter Suppressors
Situational Stressors
Anticipatory Stressors |
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Definition
| four key sources of stress |
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Term
A.Work overload
B.Lack of control |
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Definition
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Term
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Definition
A.Unfavorable working or living conditions
B.Rapid change |
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Term
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Definition
A.Role conflicts
B.Issue conflicts
C.Action conflicts |
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Term
A.Unpleasant expectations
B.Fear |
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Definition
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Term
A.Effective and efficient time management
B.Delegating work to others or work sharing |
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Definition
| strategy for eliminating Time Stressors |
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Term
A.Collaboration and team work
B.Emotional intelligence |
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Definition
| strategy for eliminating 2.Encounter Stressors |
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Term
A.Work redesign (Increase decision-making authority)
B.Open feedback channels |
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Definition
| strategies for eliminating Situational Stressors |
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Term
A.Goal setting
B.Small Wins |
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Definition
| strategies for eliminating Anticipatory Suppressors |
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Term
1. Love/Interpersonal Relationships
2. Personal Integrity
3. Financial Security
4. Career Advancement
5. Inner Peace & Harmony
6. Freedom & Independence
7. Power & Influence
8. Physical Health
9. Sense of Humor
10. Adventure & Having Fun
11. Community Service
12. Significant Sense of Purpose |
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Definition
| Twelve Primary Human Values |
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Term
personal
information
role incompatibility
environmental stress |
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Definition
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Term
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Definition
| – Conflicts stem from personal values and needs |
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Term
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Definition
| – Conflicts stem from misinformation or misunderstanding |
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Term
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Definition
– Conflicts evolve from the perception that goals/ responsibilities
compete with those of others |
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Term
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Definition
| – Conflicts result from the stressful events of the work environment |
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Term
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Definition
high assertiveness, low cooperativeness
assertive and uncooperative |
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Term
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Definition
| high assertiveness high cooperativeness, assertive and cooperative |
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Term
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Definition
high cooperativeness, low assertiveness;
unassertive and cooperative |
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Term
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Definition
low cooperativeness, low assertiveness;
uncooperative and unassertive |
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Term
Forcing/Competing:
Accommodating:
Compromising:
Avoiding:
Integrating/Collaborating: |
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Definition
| 5 conflict resolution styles |
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Term
The importance of the issue
• The importance of the relationship
• The relative power (Boss to subordinate/Peer
to peer/Subordinate to boss)
• The time constraints |
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Definition
| Situational Considerations for choosing your conflict management approach |
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Term
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Definition
| low tolerance to unfamiliar information (aspect of tolerance of ambiguity) |
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Term
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Definition
| multiple pieces of info/multitasking; (aspect of tolerance of ambiguity) |
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Term
the consequence of the interaction between
the event
the situation
the individual |
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Definition
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Term
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Definition
| not knowing why your doing what you're doing (part of individual occupation stress) |
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Term
role conflict
role ambiguity
work overload/under load
responsiblity |
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Definition
| individual occupational stressros |
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Term
physical
psychological (emotional)
social |
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Definition
| aspects of resiliency in relationship to stress |
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Term
commitment
control
challenge |
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Definition
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Term
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Definition
| most positive conflict resolution style |
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Term
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Definition
| most damaging conflict resolution style |
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Term
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Definition
| most frustrating conflict resolution style |
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Term
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Definition
| key to the team function of planning |
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Term
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Definition
| key to the team function or organizing |
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Term
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Definition
| key to the team function of leading |
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Term
| management by walking around |
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Definition
| key to the team function of monitoring/controlling |
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Term
| planning, organizing, leading, monitoring/controlling |
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Definition
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Term
| cohesiveness, leaders emerge |
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Definition
| what happens during norming stage? |
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Term
lack of conflict
agree quickly
people talking outside the meeting instead of in it |
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Definition
| what are the symptoms of group think? |
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Term
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Definition
| how can you prevent group think? |
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Term
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Definition
| at what stage would group think be a hindrance to teamwork? |
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Term
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Definition
| two critical identifying characteristics for diagnosis the type of conflict |
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Term
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Definition
| the substance of the dispute (what is fueling the conflict) |
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Term
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Definition
| the origins of the conflict/the igniting spark |
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Term
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Definition
| like rational negotiations as opposed to people based emotional disputes |
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Term
personal differences
informational deficiencies
role incompatibility
environmental stress |
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Definition
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Term
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Definition
| most difficult source of conflict to resolve |
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Term
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Definition
| an attempt to satisfy one's own needs at the expense of the needs of the other individual |
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Term
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Definition
| satisfies the other party's concerns while neglecting one's own |
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Term
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Definition
| the team is faced with the need to become acquainted with its members, its purpose, and its boundaries. relationships must be formed and trust established. clarity of direction is needed from team leaders |
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Term
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Definition
| lies at the heart of the ability to master oneself |
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Term
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Definition
| refers to the point at which individuals become defensive or protective when encountering information about themselves that is inconsistent with their self concept or when encountering pressure to alter their behavior |
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Term
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Definition
| the defensive response when individuals are threatened, when uncertainty is created, or when they encounter uncomfortable information |
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Term
emotional intelligence
personal values
cognitive style |
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Definition
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Term
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Definition
| the manner in which individuals gather and process information |
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Term
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Definition
| the inclination each of us has to perceive, interpret, and respond to information in a certain way |
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Term
1. the manner in which you gather informational
2. the way in which you evaluate and act on information |
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Definition
| two key dimensions of cognitive style |
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Term
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Definition
| three dimensions of cognitive style |
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Term
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Definition
| the extent tow which individuals are threaten by or have difficulty coping with situations that are ambiguous, where change occurs rpaidly or unpredictably, whre informaiton is inadequate or unclear, and where compleity exists |
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Term
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Definition
| indicates the extent to which you are tolerant of problems that are very difficult to solve because alternative souations are not evident, infromation is unavaialbe, or the problem's compoentsn seem unrelated to each other |
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Term
tolerance of ambiguity
locus of control |
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Definition
| two key attitudes toward chance that have been found to be associated with success in mgmt roles |
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Term
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Definition
| characterized by acute increases in anxiety or fear if the stressor is a threat, or by increases in sorrow and depression if the stressor is a loss |
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Term
alarm stage
resistance stage
exhaustion stage |
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Definition
| three stages of reactions to stress |
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Term
aggression
regression
repression
withdrawal
fixation |
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Definition
| five types of defense mechanisms for stress |
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Term
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Definition
| the most effective way to manage stress |
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Term
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Definition
| designed to imitate action that resists the negative effects of stress |
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Term
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Definition
| applied as on the spot remedies to reduce temporarily the effects of stress |
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Term
skill variety
task identity
task significance
autonomy
ffeedback |
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Definition
| work redesign model's five aspects of work |
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Term
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Definition
| the opportunity to use multiple skills in performing work |
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Term
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Definition
| the opportunity to complete a whole task |
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Term
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Definition
| the opportunity to see the impact of the work being performed |
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Term
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Definition
| the opportunity to choose how and when the work will be done |
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Term
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Definition
| the opportunity to receive information on the success of task accomplishment |
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Term
prioritizing
goal setting
small wins |
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Definition
| how to eliminate anticipatory stressors |
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Term
| when subjects are joined by OR, the verb agrees with the subject closest to it |
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Definition
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