Term
|
Definition
| integrate the business process functionality and information from all of an organization's functional areas |
|
|
Term
| Enterprise Resource Planning System(ERP) |
|
Definition
| software packages that can be used for the core systems necessary to support enterprise systems. |
|
|
Term
| Customer Relationship Management(CRM) Software |
|
Definition
| builds and maintains an organization's customer-related database. The data is aggregated, managed, and coordinated across the entire organization to support identification, acquisition, and retention of customers. |
|
|
Term
| Customer Self-Service (CSS) Software |
|
Definition
| often an extension of CRM, allows an organization's customers to complete and inquiry, perform a task, or troubleshoot problems without the aid of the organization's employees. |
|
|
Term
| Sales Force Automation(SFA) Software |
|
Definition
| automates sales tasks such as order processing, contact management, inventory, monitoring, order tracking, and employee performance evaluation. |
|
|
Term
| Supply Chain Management (SCM) Software |
|
Definition
| helps plan and execute the steps in an organization's supply chain, including demand planning, acquiring inventory, and manufacturing, distributing, and selling the product. |
|
|
Term
| Product Lifecycle Management (PLM) Software |
|
Definition
| manages product data during a product's life, beginning with the design of the product, continuing through manufacture, and culminating in the disposal of the product at the end of its life. |
|
|
Term
| Supplier Relationship Management(SRM) software |
|
Definition
| manages the interactions with the organizations that supply the goods and services to an enterprise just as CRM SOFTWARE STREAMLINES THE PROCESSES BETWEEN THE ENTERPRISE AND ITS CUSTOMERS. |
|
|
Term
| The Best of breed approach |
|
Definition
| combines modules from various vendors to create an information system that better meets and organization's needs than a standard ERP system. However, this may sacrifice the tight integration offered by ERP Systems because the third-party modules must be connected together and to the ERP system, causing errors. |
|
|
Term
|
Definition
| used to connect third party modules to the ERP system, |
|
|
Term
| Application programming Interface(API) |
|
Definition
| a means for connecting to a system or application provided by the developer of that application. |
|
|
Term
| Enterprise Application Integration(EAI) |
|
Definition
| combines processes, software, standards, and hardware to link together two or more systems and allow them to operate as one. |
|
|
Term
| Enterprise service Bus(ESB) |
|
Definition
| uses standardized protocols to let event-driven applications communicate in a less-expensive manner that can the tightly, coupled, synchronous EAI platforms. |
|
|
Term
|
Definition
| They were meant for Large companies taht wanted to standardize systems across multiple locations and multiple divisions to link business processes and data in a consistent fashion and provide organization-wide data accessibility. |
|
|
Term
| Event Driven Architecture (EDA) |
|
Definition
| is an approach to designing and building enterprise systems in which business events trigger messages to be sent by middleware between independent software modules that are completely unaware of each other. |
|
|
Term
|
Definition
| a chain of activities performed by the organization to transform inputs into outputs valued by the customer. |
|
|
Term
| Business Process Management(BPM) |
|
Definition
| includes modeling, automating, managing, and optimizing business processes |
|
|
Term
|
Definition
| those directly involved in marketing, selling, producing, and delivering the good or service to the customer |
|
|
Term
|
Definition
| provide the supporting infrastructure to enable the primary activities and include functions such as procurement, information technology, human resources, and accounting. |
|
|
Term
| Available to Promise(ATP) |
|
Definition
| The date of when a customer will receive an item |
|
|
Term
|
Definition
Who- Relates to all individuals and/or orgs involve din the event
What- all resources that are exchanged
Where- locations where event takes place, exchanged resources reside before and after the event, and the agents during the event
When-time periods involved in completion of the event, including future exchanges of resources. |
|
|
Term
Master Data
Business Event Data |
|
Definition
Entity-type data
Event-type data |
|
|
Term
| Sales and Distribution (SD) Module |
|
Definition
| contains the function related to the sale of goods to customers and includes recording a customer order, shipping goods to the customer, and billing the customer. |
|
|
Term
| Materials Management(MM) module |
|
Definition
| contains the functions related to the acquisition of goods from vendors and management of the goods while they are in stock. This includes preparing and recording a purchase order, receiving the goods from the vendor, and recording the vendor invoice. |
|
|
Term
| Financial Accounting(FI) Module |
|
Definition
| events from other modules, like SD and MM, are incorporated by the FI module into the general ledger accounts and included in the external statements, the balance sheet, income statement, and cash flows. Also it includes A/R and A/P functions to record and manage that data directly and to complete events begun in SD and MM modules. |
|
|
Term
| The Controlling(CO) Module, often called Controlling and Profitability Analysis(CO/PA) |
|
Definition
| Handles internal accounting, including cost center accounting, profitability analysis for sales, activity-based accounting, and budgeting. |
|
|
Term
| Human Resources(HR) Module |
|
Definition
| includes functions related to the recruitment, management, and administration of personnel, payroll processing, and personnel training and travel. |
|
|
Term
|
Definition
| includes sale of goods to customer, recognition of revenue, and collection of payment. |
|
|
Term
| Steps in Order-to-Cash process |
|
Definition
1. presale activities
2. Sales Order Processing-Capturing and Recording Orders
3. Pick and Pack
4. Shipping-transfer of goods and reduction of inventory
5. Billing
6. Payment |
|
|
Term
|
Definition
| includes purchase of goods from a vendor, recognition of the costs of goods, and payment |
|
|
Term
| Steps in purchase-to-pay process |
|
Definition
1. Requirement Determination-prepare purchase requisition
2. Purchase order processing- prepared and recording purchase orders
3. Goods Receipt
4. Invoice verification from vendor
5. Payment |
|
|
