Term
| How many devices can be attached to a single Universal Serial Bus (USB) host? |
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Definition
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Term
| What is the recommended maximum length of an RS-232 cable? |
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| You are thinking about setting up a simple striped array on your email server at the office. What is the minimum number of drives required to implement and RAID 0 solution? |
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Definition
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Term
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Definition
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Term
| What properly describes the correct technique for installing thermal compound between a new microprocessor and its heat sink? |
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Definition
| a thin layer on the top of the processor |
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Term
| What voltages are present on the power supply's 4-pin auxiliary (disk drive) power connector? |
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Definition
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Term
| Wher is the system hardware configuration information stored ina notebook PC? |
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Definition
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Term
| What are the effects of heat buildup and microprocessor fan failures on a computer system? |
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Definition
| The system locks up after a short period of operation |
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Term
| Can you uninstall a program using the Windows Recovery console? |
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Definition
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Term
| When checking the power supply unit with a digital multimeter, it should be set to what? |
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Definition
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Term
| _____ rearranges noncontiguous files into a more efficient, contiguous arrangement on the disk. |
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Definition
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Term
| What is the best type of cleaning tool for use on the exterior of computer components? |
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Definition
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Term
| What is an accesptable bethod cleaning oxide buildups from adapter board contacts? |
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Definition
| Electrical contact cleaner spray |
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Term
| At what point does heat buildup become a problem for most PCs? |
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Definition
| Room temps above 85 Degrees F |
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Term
| What solution can be used for anitstatic cleaning? |
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Definition
| a water and favric softener solution |
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Term
| What product is recommended for manual cleaning of floppy disk drives and tape drive R/W heads? |
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Definition
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Term
| What type of wireless communication is typically carried out directly between protable PCs? |
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Definition
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Term
| The LCD display on a pertable computer is powered by what type of voltage? |
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Definition
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Term
| Which pwer conservation mode used in portable PCs truns off selected components, such as the dard drive and display, until a system event, such as a keyboard entry or a mouse movement, occurs? |
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Definition
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Term
| What is the proper way to remove a USB device from a Windows 2000-based notebook PC sytem? |
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Definition
| Click the Safe Hardware Removal icon in the system tray |
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Term
| What must you do to replace a system board in a given notebook computer model? |
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Definition
| Obtain an exact replacement for the board being removed. |
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Term
| What is the purpose of the Fn key on a notebook PC? |
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Definition
| to access additional functions from the keyboard |
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Term
| Which laser printer subsystem is responsible for bonding toner to the paper? |
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Definition
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Term
| The primary corona wire (conditioning roller) in a laser printer applies a uniform _____ charge to the drum. |
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Definition
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Term
| What scanner component converts the scanned image into a digital format? |
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Definition
| The diodes in the light detector aray |
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Term
| What is a consequence of incorrectly setting the paper tray switches in a laser printer? |
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Definition
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Term
| What is the recommened clear distance and the maximum angle specified for IrDA printer connections? |
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Definition
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Term
| What is the first thing to do with a new inkjet printer installation? |
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Definition
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Term
| Give an example of a biometric authentication device. |
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Definition
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Term
| After you've removed the outer case from a CRT display, what precaution should you take before troubleshooting it? |
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Definition
| make sure it is discharged |
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Term
| Damagining electrostatic discharge is most likely to occur when? |
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Definition
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Term
| When you are discussing the memory capacity of a memory module, the capacity is specified in _____. |
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Definition
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Term
| You are helping a nontechnical user over the telephone and you need to have the user plug in the SVGA monitor. How would you describe the connector and number of pins in the SVGA connector? |
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Definition
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Term
| What type of memory can be used to permanently store data and instructions? |
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Definition
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Term
| At boot, a computer system makes a loud noise, and smoke is seen coming from the unit. What is the firt thing you should do? |
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Definition
| remove power from the computer |
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Term
| What type of cleaning solution should be used on the exterior of computer components? |
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Definition
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Term
| What type of RAM do you typically find in a notebook PC? |
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Definition
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Term
| Which PCMCIA slpt type can handle all the different PC Card device formats? |
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Definition
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Term
| What happens when you press the Window's logo key along with the "L" key? |
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Definition
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Term
| What Windows tool is used to safely remove hot swappable devices in Windows XP? |
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Definition
| The Safely Remove Hardware Utility |
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Term
| What cammand prompt operation can be used to compare the contents of two disks? |
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Definition
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Term
| What key combination opens the Start menu in Windows XP? |
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Definition
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Term
| What Windows utility can be used to automate many routine or periodic functions? |
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Definition
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Term
| What type of kernel structure does the Apple OS-X operating system employ? |
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Definition
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Term
| What Windows XP utility enables support personnel to take control of a remote computer and perform troubleshooting steps while involving the user if necessary? |
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Definition
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Term
| Which function key can be used to access the Advanced Startup Options menu in Windows 2000 or XP systems? |
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Definition
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Term
| If the PC system briefly shows a blue screen and continuously reboots, what is most likely causing this condition? |
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Definition
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Term
| What type of printers are used to print continuous feed, multipart forms? |
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Definition
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Term
| What printer interface is fastest for a local printer? |
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Definition
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Term
| A customer has brought a laser printer into your repair area because it produces a paper-feed error when the customer tries to print a document. Where is the first place to check given this symptom? |
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Definition
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Term
| What is the maximum range for low-power (Class 3) Bluetooth devices? |
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Definition
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Term
| What frequency does the 802.11a standard use to conduct wirless network connectivity? |
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Definition
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Term
| What connectivity methods are used with 802.11g? |
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Definition
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Term
| What Windows tool can be used to configure most modern routers? |
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Definition
| Internet Explorer web browser |
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Term
| What indicates that an operating "physical" connection is in place to a local area network? |
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Definition
| link lights are present and operating on the back of the NIC |
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Term
| What can be used to check the operation of a network adapter card? |
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Definition
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Term
| What should you use to clean and LCD display on a notebook PC? |
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Definition
| Mild doap and water on a soft cloth |
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Term
| What is the purpose of the antistatic wrist strap? |
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Definition
| to protect the equipment from electrostatic discharge |
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Term
| You can use the _____ utility to free up hard drive space by removing temporary Internet files, installed components, and unused programs. |
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Definition
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Term
| What command-line utility can be used to rearrange the data on a HDD so that it is located in contiguous, efficient links? |
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Definition
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Term
| What item should be used to clean dust out of the interior of a desktop PC? |
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Definition
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Term
| What command-line statement is used to convert a FAT 32 partition to an NTFS partition in a Windows XP system? |
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Definition
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Term
| How do you get a list of the options that can be used with the COPY command at the command prompt? |
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Definition
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Term
| What can you use to restart the print spooler from the command prompt? |
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Definition
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Term
| What can be used to control the boot process in a Windows XP system? |
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Definition
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Term
| What Windows utility can be used to verify the integrity of the Windows XP operating system files? |
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Definition
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Term
| What Windows utility is used to isolate conflicting items in the startup sequence? |
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Definition
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Term
| What is a valid boot option when using Windows 2000 and Windows XP Professional distribution CDs to start the system? |
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Definition
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Term
| What printer type requires special paper? |
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Definition
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Term
| What Windows 2000/XP service automatically delivers security updates, critical updates, and service packs to help protect computers against viruses and other security threats? |
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Definition
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Term
| What Windows structure allows multiple files to be loaded onto a printer for printing? |
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Definition
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Term
| In a network printing environment, what Windows structure controls printing for everyone on the network? |
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Definition
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Term
| A laser printer is printing faded text in you documents. The toner cartridge has just been replaced and is not the problem. What is most likely the problem? |
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Definition
| a bad transfer corona wire |
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Term
| What is the typical speed of data transfers for hard-wired, network printers? |
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Definition
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Term
| If you know the hostname of a PC on a network, what would you type to find its IP address? |
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Definition
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Term
| What is the best way to improve privacy on an 802.11 wireless network? |
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Definition
| Configure WEP to encrypt network transfers |
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Term
| What type of illegal computer activity involves taking control of a legitimate user's web application sessio while it is in progress? |
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Definition
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Term
| What user group must you be a member of to install a non-hot-swappable device in a Windows XP system? |
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Definition
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Term
| One of your customers has bought a new wireless access pint. Which of the following optioins should you configure to make the network most secure? |
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Definition
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Term
| What type of malicious computer activity exploits people's human nature to fool them into providing information about themselves, their business, or their computer or network? |
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Definition
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Term
| In the process of any type of troubleshooting effort, what should you do after you've indentified a problem and repaired it? |
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Definition
| Document the steps you've performed |
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Term
| How often should you perform a defrag operation on a desktop PC used in an office setting? |
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Definition
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Term
| What does the command-line CDKDSK/R statement do? |
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Definition
| Locates bad sectors on the disk and recovers readable information |
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Term
| What command-line statement is used to move between directories? |
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Definition
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Term
| When you start up your PC, there are several unfamiliar icons in the notification area of the taskbar and the system's startup response is noticeably slow. What Windows utility should you use to troubleshoot these symptoms? |
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Definition
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Term
| Which group can run Remote Assistance function? |
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Definition
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Term
| You have been called to troubleshoot a desktop PC system that produces frquent, intermittent shutdowns, produces blue screen errors, and makes loud clicking sounds. What is the cause of these problems? |
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Definition
| the hard drive is failing |
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Term
| What printer type produces print by squirting ink at the page? |
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Definition
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Term
| What printer can produce photographic quality, countinuous-tone images? |
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Definition
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Term
| What type of printer uses a multicolored waxed ribbon that small pins heat up to mealt the wax onto the paper? |
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Definition
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Term
| What is it called when you adjust the color settings of a monitor, a printer, and a scanner to a standard? |
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Definition
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Term
| The scanner light comes on, but you get an error message when an application calls for a scan. What is the problem? |
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Definition
| The scanners TWAIN drivers are not installed |
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Term
| What is the range of APIPA addresses? |
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Definition
| 169.254.0.1-169.254.255.254 |
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Term
| What is the default network mask for APIPA addresses? |
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Definition
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Term
| Windows XP Home includes what type of networking access control as its default? |
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Definition
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Term
| What does an 802.11a Access Point use for secure (or closed) authentication? |
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Definition
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Term
| What two well-known TCP ports are associated with FTP functions? |
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Definition
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Term
| You are receiving an IP address of 169.254.0.0. What utility can yiou use to find this address? |
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Definition
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Term
| You are working with a public school to improve its networking capabilities. As you survy the wirless signal strength levels throughout the facility, you find a hidden, unauthorized WAP sitting on top of a filing cabinet in a main office. What is this type of WAP called? |
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Definition
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