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| A physical object that is purchased |
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An action that is performed for someone’s benefit
Examples: car repair, hair cut, internet connection, cell phone connection |
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| One who sells goods and services directly to consumers |
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| All retailers’ goods and services available to the general public |
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A product or physical item purchased
Examples: clothes, video games, music discs, computer, cell phone |
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A product that typically provides a single use or period of use and is destroyed or dissapears as the consumer enjoys the product
Examples: food, cell phone montly service minutes, electricity, and gasoline |
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A product that lasts for a long peirod of time and continues to be available to the consumer for more than a single use.
Examples: cars, washing machines, computers, cell phone |
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| A guarantee that a product is in good working order and will give good service for a reasonable amount of time. A full warranty has no specific limitations while a limited warranty does and must state what the limitations are. For example, a used car warranty might state that the dealer would be responsible for repairs on certain types of parts and equipment for a specifified timeframe. Consumers would be responsible for paying for other repairs not covered under the warranty. |
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| An organization that operates as part of the state or federal government |
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| Any helps provided to consumers by companies/stores/businesses |
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| consumer affairs department |
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| A department of a business that communicates with customers about their rights and needs as consumers |
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| A person or ogranization that works on behalf of consumers’ interests and rights |
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| Better Business Bureau (BBB) |
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| A nonprofit organization sponsored by private businesses that attempts to settle consumer complaints against local businesses |
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| A group formed by a trade association to address consumer complaints |
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| Being entitled to protection against potentially harmful goods and services |
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| Being entitled to information about a seller’s reputation, product and service performance, quality, and price |
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| right to choose products and services |
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| Having the opportunity to select goods, services, and places to shop |
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| A basic set of protections, agreed upon by society and written into law, that apply to purchases of merchandise and services in the United States |
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| A situation in which the same or similar goods and services are offered by more than one seller. |
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| Having opportunities to make known likes, dislikes, and problems with products and services |
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| Being entitled to a fair and quick remedy to a wrong or loss |
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| right to consumer education |
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| Being entitled to training to gain knowledge and skills as consumers |
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| Being entitled to convenience, courtesy, and responsiveness |
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| right to a healthy environment |
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| Being able to live in a safe, non-threatening environment |
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| Consumer Responsibilities |
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Definition
| Types of activities a consumer is expected to perform as part of a purchase decision |
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| Read and follow manufacturers’ directions for using a product |
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| to find and use information |
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| Find materials to compare sellers and products/services to be purchased |
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| to choose purchases carefully |
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| Make purchases from companies with reliable products and ethical business practices |
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| Let companies know when products/services are defective or below-standard |
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| Pursue remedies whenever products/services do not meet expectations |
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| Learn skills that prepare one to be a confident, informed consumer |
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| Use your buying power to support reliable sellers and service providers |
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| to promote a healthy caring relationship with the environment |
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| Consider the effect on the environment of consumer practices, and support companies that consider the environment as well |
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