Term
| 13 basic skills in practice |
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Definition
| petitioning, using the media, persuade, negotiate, writing letters, fundraising, budgeting, mediating, political skills, coalitions, educating, planning, needs assess |
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Term
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Definition
| integrator, manager, broker, enabler, facilitator, initiator |
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Term
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Definition
| interpersonal, representational, intercessional, interest/commitment, induced, misattributed, data, structural, illusionary, displaced, expressive |
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Term
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Definition
| disagreement over concrete issue that leads to personal attacks |
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Term
| representational conflicts |
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Definition
when one person represents a group whose interests differ from those of other groups
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Term
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Definition
| 2 or more people in a group or groups pitted against each other |
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Term
| interest/commitment conflict |
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Definition
| basic genuine clashes of opposing interests, values, or commitments (Abortion) |
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Term
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Definition
| created to reach goals that could otherwise not be attained |
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Term
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Definition
| based on honest mistake. (stereotyping, mistaken thinking) |
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Definition
| two sides have inadequate data upon which to make decisions |
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Term
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Definition
| disputes arising from differences in factors such as power, time, or physical or other environmental barriers, |
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Term
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Definition
| there is no real conflict at all, disagreement rests on misperceptions of another party |
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Term
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Definition
| placed at people or concerns that aren't the real source of conflict |
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Term
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Definition
| exists primarily on a wish to express hostility or anger (Blowing off steam) |
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Term
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Definition
| one side gets the other side to change |
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Term
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Definition
| both parties are willing to consider joint problem solving , use facts to settle disputes, and remain open to persuasion |
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Term
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Definition
| both sides see negotiation as a way to end their disagreements |
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Term
| 3 ways to survive a bureaucracy |
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Definition
1. don't take your work home with you
2. Learn to accept your mistakes
3. Be aware you can't change everything---change what needs to be changed or what is feasible |
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Term
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Definition
| employees need to be forced, threatened to work, employees have no room to grow |
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Term
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Definition
| workers always strive to do better, workers enjoy work, seek personal growth through the job, given many responsibilities |
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Term
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Definition
| set of elements that are orderly and interrelated to make a functional whole. |
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Term
| steps in conflict resolution |
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Definition
1. the confrontation
2. establish common ground
3. emphasize importance of communication
4. emphasize cooperation
5. examine oppenent's perspective
6. look at both your and opponent's desire to resolve problem
7. come to agreement |
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Term
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Definition
| identify PROBLEMS to address |
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Term
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Definition
| review macro and personal REALITY |
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Term
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Definition
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Term
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Definition
| Identify relevent PEOPLE of interest |
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Term
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Definition
ASSESS potential financial costs and benefits to clients and agency
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Term
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Definition
| Review Professional and personal RISK |
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Term
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Definition
| EVALUATE the potential success of a macro change process |
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