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3M071 Lodging Services
Lodging Management CDC's Book 1, Edit Code 7
50
Management
Professional
01/13/2015
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Term
1. (001) When off-base commercial lodging (CL) establishments are initially being considered for use as CL, which office does not visit the CL establishments?
 Definition
Security Forces.
Term
2. (001) The commercial lodging (CL) authorization letter entitles duty status travelers with
 Definition
The government rate.
Term
3. (002) After a lodging reservation is made, nonavailability (NA) letters, when warranted, are issued no later than
 Definition
One business day.
Term
4. (002) Nonavailability (NA) letters for government lodging are not issued when
 Definition
Temporary duty (TDY) is less than 24 hours.
Term
5. (003) Which Epitome Property Management Systems (PMS) feature gives up-to-date status on occupancy figures, housekeeping, and incoming reservations at any given moment?
 Definition
Flash Status.
Term
6. (003) What Epitome Property Management System (PMS) feature is best for looking at “out-of-order” rooms?
 Definition
Blocking Worksheet.
Term
7. (004) How often must all lodging operations perform backups of the Epitome Property Management Systems (PMS) database?
 Definition
Daily.
Term
8. (004) Which report generated from the Epitome property database is not included on a Front Desk Backup report?
 Definition
Night Audit.
Term
9. (004) The Arrival Report generated from the Epitome Property Management Systems (PMS) database is printed every
 Definition
Hour.
Term
10. (005) What information is not given out for reservations made with commercial lodging (CL) for customers traveling on orders?
 Definition
Credit card information.
Term
11. (005) What must a guest be informed of at the time of reservations?
 Definition
Local cancellation or no show policy.
Term
12. (005) Within how many minutes must check-in be completed for guests with reservations?
 Definition
3
Term
13. (005) Through how many days in advance are temporary lodging facility (TLF) assigned guests without a valid credit card required to pay?
 Definition
15.
Term
14. (005) How much is the maximum allowed amount when doing cash refunds for lodging guests?
 Definition
$500
Term
15. (005) When refunding a guest, who or which office makes the reimbursement when there is no petty cash fund and no cash available for refunds?
 Definition
Nonappropriated Fund accounting office (NAF AO).
Term
16. (005) One of the most important aspects of a shift change is accountability of
 Definition
the change fund.
Term
17. (005) Front desk staff should report to duty at least how many minutes prior to the scheduled shift change?
 Definition
15.
Term
18. (006) To which office should you refer a guest requesting storage of classified material?
 Definition
Command post.
Term
19. (006) After how many days does lodging consult or turn in unclaimed high value items to Security Forces?
 Definition
30.
Term
20. (007) After how many consecutive days of the “Do Not Disturb” sign being displayed on a lodging room door may management enter to ensure safety and security?
 Definition
3.
Term
21. (007) Housekeeping should do deep cleaning items such as curtains and floor boards
 Definition
semi-annually.
Term
22. (008) Which factor is the final determination on the means to sell sundry items?
 Definition
Providing quality customer service.
Term
23. (008) Who ensures lodging guests have the option of purchasing sundry items?
 Definition
General manager.
Term
24. (009) When determining fair market price, which retailer would you not use for price comparison?
 Definition
Other lodging operations.
Term
25. (009) Which term is used to describe pricing an item above the market when no alternative is available?
 Definition
Price gouging.
Term
26. (010) Who prepares financial statements for lodging operations?
 Definition
Nonappropriated fund accounting office (NAF AO)
Term
27. (010) To facilitate budget completion, who provides the format for the income and expense (I&E) budget?
 Definition
Nonappropriated fund accounting office (NAF AO).
Term
28. (010) Who prepares the nonappropriated fund (NAF) income and expense (I&E) budget for the lodging operations?
 Definition
Lodging managers.
Term
29. (011) The responsibilities to ensure all base-level bills for lodging operations are paid lies with the
 Definition
nonappropriated fund accounting office (NAF AO).
Term
30. (011) Which document is not required to substantiate a payment order?
 Definition
E-mail confirmation.
Term
31. (011) Which of the following is not a use for Air Force Form 2539, NAF Disbursement Request?
 Definition
Make refunds.
Term
32. (012) Lodging rates are not based on
 Definition
nonappropriated fund (NAF) cash flow budget.
Term
33. (012) Lodging rate request changes are normally submitted no later than
 Definition
15 February.
Term
34. (012) How many year(s) of the base lodging fund (BLF) consolidated files are included in a rate request change package?
 Definition
2.
Term
35. (012) Who or which agency reviews all capital requirements for compliance with lodging standards?
 Definition
Air Force Personnel Center Lodging Branch Resource Section (AFPC/SVOL).
Term
36. (012) Which agency is the final approval authority for rate package request?
 Definition
Deputy Assistant Secretary of the Air Force for Cost and Economics (SAF/FMC).
Term
37. (013) General managers should participate in what meetings to ensure lodging’s capital
 Definition
Installation Quarters Improvement Committee.
Term
38. (014) A project preparation package (PPP) is submitted to which office?
 Definition
Air Force Personnel Center/Services Directorate Operations Division Resource Section (AFPC/SVOLR).
Term
39. (014) A project preparation package (PPP) is broken down into how many sections?
 Definition
10.
Term
40. (015) Who is responsible for maintaining a record of all lodging inspections?
 Definition
General manager.
Term
41. (015) Housekeeping supervisors must perform “formal” room inspections of at least what percentage of all rooms every week?
 Definition
2.
Term
42. (015) How long is documentation kept for “formal” room inspections housekeeping supervisors conduct?
 Definition
One year.
Term
43. (015) How often are lodging employees encouraged to stay overnight as part of the overall quality assurance program?
 Definition
Once a quarter.
Term
44. (016) How often are evaluations for lodging accreditation conducted?
 Definition
Every two years.
Term
45. (016) What is the minimum passing score required to pass a lodging accreditation?
 Definition
85 percent.
Term
46. (017) What square footage per person does the lodging operation use to plan for all contingency operations?
 Definition
50.
Term
47. (017) Who receive the highest consideration for on-base lodging over short-term temporary duty (TDY) personnel during emergency conditions?
 Definition
Long-term TDY personnel.
Term
48. (018) During a contingency, who must management coordinate with before planning any lodging assignments?
 Definition
Civil Engineer commander.
Term
49. (018) In a deployed environment, quarters for senior officers should be located near
 Definition
the command post.
Term
50. (018) Who determines whether officers and enlisted females can be billeted in the same shelter during contingent operations?
 Definition
Site commander.
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