Term
| What are the 4 types of Economic Utility? |
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Definition
- Possession Utility
- Form Utility
- Place Utility
- Time Utility
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Term
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Definition
| The value or usefulness of a product in fulfilling a customer's needs/wants |
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Term
| Define: Possession Utility |
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Definition
| Refers to the value or usefulness that comes from a customer being able to have possession of the product. |
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Term
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Definition
Refers to how a product is in a form that:
a) can be used by the consumer
b) is of value to the consumer |
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Term
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Definition
| Refers to having products available where they are needed by customers. |
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Term
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Definition
| Refers to having products available WHEN they are needed by customers. |
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Term
| What type of utility does logistics directly contribute to? |
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Definition
Form Utility
Logistics can transform "inventory-sized products" (eg., 1000-pack cases of soda) into a more usable consumer-friendly form (eg., 12-packs of soda) |
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Term
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Definition
| How well (or poorly) company resources are used to achieve what a company promises that it can do. |
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Term
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Definition
| A "one-size-fits-all" approach to logistics. Many customers are overserved, while many others are underserved. |
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Term
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Definition
Indicates that a company's objectives can be realized by recognizing the mutual interdependence of the major functional areas of the firm.
** this means that each functional area should think of the consequences on the company's OTHER functional areas |
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Term
| What departments usually measure inventory in terms of cost/value? |
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Definition
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Term
| What departments usually measure inventory in terms of units of inventory? |
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Definition
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Term
| What are the components of the Marketing Mix? |
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Definition
- Place Decisions
- Price Decisions
- Product Decisions
- Promotion Decisions
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Term
What are Place Decisions? Make sure to define this as its relationship to logistics. |
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Definition
Decisions that involve where the product will be sold & distributed.
These decisions involve 2 types of networks: logistics, and marketing |
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Term
What are Price Decisions? Make sure to define this as its relationship to logistics. |
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Definition
Involve how a product's transportation costs should be reflected in its selling price.
- Should they reflect Landed Costs?
- Should they be "free" shipping (no landed costs)
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Term
What are Product Decisions? Make sure to define this as its relationship to logistics. |
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Definition
| Involve how much of a product (SKU) to hold on to as inventory. |
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Term
What are Promotion Decisions? Make sure to define this as its relationship to logistics. |
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Definition
| Logistics must ensure that there is enough of a highly-marketed item when demand calls for it. |
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Term
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Definition
| The process of comparing performance against the practices of other leading companies, for the purpose of improving performance. |
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Term
| Define: Change Management |
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Definition
| The process of managing and monitoring all changes to products and processes. |
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Term
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Definition
| What customers or users actually want. |
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Term
| What is needed to react to changing demand? |
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Definition
Time to market (speed), and agility.
Customer service is also a key and potential differentiator. |
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Term
| What are the challenges to the logistics industry that are increasing overall costs? |
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Definition
- Rising fuel prices
- Green logistics - "ecotaxes" on fuel mileage
- Labor shortages (for transportation)
- Reduced inventories
- Traffic congestion
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Term
| What are the characteristics of an underperforming supply chain? |
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Definition
- Exhibits poor service
- Has unproductive assets
- Has high Variable Operating Costs
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Term
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Definition
A combination of processes, functions, activities, relationships, and pathways along which products, services, information, and financial transactions move in and between enterprises from the original producer to the ultimate end user. |
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Term
| What are the components of the SCOR model? |
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Definition
- Plan
- Source
- Make
- Deliver
- Return
- Enable
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Term
| What organizational functions are involved in the SCOR model? |
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Definition
- Logistics functions
- Operations functions
- Procurement functions
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Term
| Define: Agile Supply Chain |
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Definition
| Focuses on an organization's ability to respond to changes in demand, with respect to volume and variety. |
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Term
| Define: Lean Supply Chain |
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Definition
Focuses on leveling out the planning requirements in order to smooth production output.
** this deals with eliminating "waste" |
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Term
| When is an Agile Supply Chain the most appropriate? |
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Definition
| When customer demands change frequently, and the products that they demand have a high degree of variety. |
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Term
| When is a Lean Supply Chain most appropriate? |
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Definition
| When customer demand is relatively STABLE, and the products they demand have a low degree of variety. |
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Term
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Definition
| A customer's order is considered "perfect" when it simultaneously achieves relevant customer measures (on-time delivery, damage-free, etc.) and correct order quantity. |
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Term
| Define: Supply Chain Collaboration |
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Definition
| Cooperative relationships (formal or informal) between manufacturing companies and their suppliers, business partners, or customers that are developed to enhance the overall business performance on both sides. |
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Term
| What collaboration offers the best opportunity for improving supply chain performance? |
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Definition
Supply Chain Collaboration
** "partnership-type" relationships are typically the best |
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Term
| What are the trends that are affecting companies' supply chain design and operation? |
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Definition
- Customization and diversity
- Consumer connectivity
- Differential growth & inflation
- Margin pressure
- Information economics
- Regulatory & fiscal environment
- Commodity volatility
- Vulnerability of networks
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Term
| What are the 3 steps used by companies to review how well the supply chain supports & reinforces competitive advantage? |
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Definition
- Clearly stating the supply chain's Strategic Intent
- Defining the Supply Chain Ecosystem
- Determining the right Execution Capabilities
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Term
| What supply chain areas are affected by global trends? |
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Definition
- High-definition demand responsiveness
- Smart deployment
- Planned resilience
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Term
| What are the 6 factors affecting supply chains? |
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Definition
- Aging of developed countries
- Oil prices increasing
- Power shifts towards the East
- Trading bloc formation
- Globalized Green Laws
- Pervasive technologies
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Term
| What are the technologies that provide supply chain visibility? |
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Definition
Pervasive Technologies
- GPS, RFID, and other tracking technologies
- Computer models of the physical world
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Term
| What two terms are used synonymously in logistics? |
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Definition
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Term
| What are the 5 objectives of Procurement? |
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Definition
- Supporting organizational goals & objectives
- Managing the purchasing process effectively & efficiently
- Managing the supply base
- Developing strong relationships with other functional groups
- Supporting operational requirements
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Term
| Explain: "Supporting Organizational Goals & Objectives" |
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Definition
| Procurement should focus on the organization's goals, rather than just trying to minimize Procurement Costs. |
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Term
Explain: "Managing the purchasing process effectively and efficiently" |
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Definition
Effectively: concerned with how well procurement keeps its promises
Efficiently: concerned with how well (or poorly) procurement uses company resources in keeping those promises |
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Term
Explain: "Managing the supply base" |
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Definition
Refers to the selection, development, and maintenance of supply sources.
This is done by using strong communcation channels. |
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Term
Explain: "Developing strong relationships with other functional groups" |
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Definition
| If there is a lack of coordiation between PRocurement and other functions, it can result in bad things for customers; which will in turn reflect poorly on company performance. |
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Term
Explain: "Supporting operational requirements" |
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Definition
States that procurement's focus is on satisfying internal customers.
** It can be summarized by buying the right products, at the right price, from the right source, at the right specifications, in the right quantity, for delivery at the right time, to the right internal customer. |
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Term
| What is included in the "Situational Analysis" step in the suppler & selection process? |
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Definition
Looking at both the internal and external environments where the supply decision is to be made.
Internal:
- "Who are the relevant stakeholders?" - "Where is the supply needed?"
- "What is the appropriate quantity/quality of supply?"
External:
- Economic considerations
- Legal & regulatory frameworks controlling the purchase
- the marketplace within which potential suppliers operate |
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Term
| What are the steps in the Supplier & Selection Process? |
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Definition
- Identify a need for supply
- Situational analysis
- Identify & evaluate possible suppliers
- Select supplier(s)
- Evaluate your decision
** THIS LAST STEP IS IMPORTANT |
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Term
| What are the benefits of Multiple Sourcing of suppliers? |
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Definition
- Can lead to increased competition
- Can lead to greater supply risk mitigation
- Can improve market intellegence
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Term
| What is the purpose of Kraljic's Portfolio Matrix? |
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Definition
| Used to classify corporate purchases in terms of their Importance, and Supply Risk/Complexity. |
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Term
| What step in the global sourcing process is Planning used? |
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Definition
Planning is the FIRST step of Global Sourcing.
**It involves an honest assessment of Global Sourcing opportunities & challenges. |
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Term
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Definition
| Refers to materials that are no longer serviceable, have been discarded, or are a by-product of the production process. |
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Term
| Define: Excess/Surplus Materials |
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Definition
Refers to stock that exceeds the reasonable requirements of an organization, due to an overly-optimistic demand forecast.
**Can potentially be reused by other facilities in the organization |
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Term
| Define: Obsolete Materials |
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Definition
Refers to stock that is not likely to EVER be used by the organization that purchased it.
** can potentially be sold to other organizations. |
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Term
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Definition
Refers to materials that have been spoiled, broken, or otherwise rendered useless.
** Waste Materials have no economic value! |
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Term
| What are the external forces that Procurement will have to respond to today and in 2020? |
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Definition
- Corporate strategy
- Financial measures/"bottom line" value
- Global supply
- M&A
- Customers
- Trade & operating model
- Regulatory forces
- Outsourcing/offshoring
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Term
| What does the Risk Management Procurement outcome include? |
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Definition
- Commodity risk management
- Supplier behavior & violations are Procurement's responsibilities, not the supplier
- Social Media is a primary source of negative exposure
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Term
| What does the Procurement Capability of Talent include? |
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Definition
- Identifying "A-players" at all ranks
- Assembling talent both internally and externally.
- Talent should be looked at from a Global perspective.
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Term
| What are the impacts of counterfeit goods on the company and consumer? |
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Definition
They are both harmed.
- Consumers can be put at a health risk (eg., if they take counterfeit medicine)
- Companies will suffer through reputation-damage and subsequent profit loss.
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Term
| What are the estimated losses in jobs and dollars due to intellectual property infringement? |
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Definition
1 million US jobs
Cost $48.2 billion in economic losses |
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Term
| What country is the second-largest exporter of clothing? |
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Definition
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