Term
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Definition
| Guests who patronize the restaurant who are too busy with work and or family responsibilities to find time to find time to cook. |
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Definition
| Guests who patronize the restaurant because they are not in the mood to cook. |
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Term
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Definition
| Guests who patronize the restaurant because they are not in the mood to cook. |
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Term
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Definition
| Serving food and drinks in the correct manner to the guests. |
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Term
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Definition
| A part of Maslow's Hierarchy. They are needs that can only be met by someone else, not oneself. The first four needs of the hierarchy are dependent. |
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Term
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Definition
| Eighty percent of your business is obtained from 20 percent of your guests. |
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Term
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Definition
| The fourth in Maslow's Hierarchy of needs. Esteem is the way in which people perceive the individual, which in turn affects the individual's ego. |
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Term
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Definition
| A way in which individuals make their guests feel important by talking to them, and by using Maslow's theory to make them feel comfortable in the restaurant. |
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Term
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Definition
| A term referring to employees who work in direct contact with guests. |
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Term
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Definition
| Guests who patronize the restaurant who crave a menu item or are not in the mood to cook a meal. |
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Term
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Definition
| The third in Maslow's Hierarchy of needs. This need deals with the fact that indiiduals must belong or be accepted by their peers. |
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Term
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Definition
| A series of five needs that humans must satisfy. Before moving to a higher need, the lower need must be satisfied. |
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Term
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Definition
| Management By Walking Around |
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Term
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Definition
| The first in Maslow's Hierarchy of needs. Physiological needs deal with food, water, sex and sleep. |
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Term
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Definition
| A need to feel secure that the restaurant patron will not be robbed and that the food will be prepared in a sanitary environment governed by health department requirements. |
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Term
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Definition
| The 5th of Maslow's Hierarchy of needs. Self-actualization comes from the individual, after the dependent needs have been met. |
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Term
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Definition
| Competency and friendliness combined. |
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Term
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Definition
| The individual who has the responsibility of serving the guests their meals. Often this person is called a waitperson, server, or waitron. |
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Term
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Definition
| A method in which a new employee follows a trainer around and observes how to do the job. |
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Term
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Definition
| Guests who patronize the restaurant who want to spend time with their family and or friends. |
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Term
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Definition
| Everywhere at the same time. |
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Term
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Definition
| The most potent form of publicity; this occurs when people tell other people about their experiences (whether good or bad) with the business. |
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