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Organizational Culture
Chapter 16
28
Accounting
Undergraduate 3
05/10/2011

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Term
organizational culture
Definition
the shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees
Term
observable artifacts
Definition
manifestations of an organization's culture that employees can easily see or talk about.
Term
language
Definition
relfects the jargon, slang, and slogans useed within the walls of an org.
Term
stories
Definition
anecdotes, accounts, legends, and myths that are passed down from cohort to cohort within an org.
Term
rituals
Definition
daily or weekly planned routines that occur in an organization
Term
ceremonies
Definition
formal events, generally performed in front of an audience of organizational members
Term
espoused values
Definition
beliefs, philosophies, and norms that a company explicitly states
Term
Basic Underlying Assumptions
Definition
taken-for-granted beliefs and philosphies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation
Term
fragmented culture
Definition
employees are distant and disconnected from one another
Term
mercenary cultures
Definition
cultures in which employees think alike but aren't friendly to one another
Term
networked cultures
Definition
all employees are friendly, but everyone does his or her own thing
Term
communal cultures
Definition
friendly employees who all think alike
Term
customer service culture
Definition
focus on service quality
Term
safety culture
Definition
based on safety
Term
culture strength
Definition
exists when employees definatley agree about the way things are supposed to happen within the organization and when their subsequent behaviors are consistant with those expectations
Term
subcultures
Definition
created when org. culture is not really strong or weak
Term
countercultures
Definition
when employee values don't match those of the larger organziation
Term
ASA framework
Definition
potential employees will be attracted to organizations whose cultures match their own personality
Term
Socialization
Definition
priomary process by which emplouyees learn the social knowledge that enables tham to understand and adapt to the organization's culture
Term
anticipatory stage
Definition
happens prior to an employee spending even one second on the job
Term
encounter stage
Definition
begins the day an employee starts work
Term
reality shock
Definition
when two sets of info don't quite match
Term
understanding and adaptation
Definition
final stage of socialization, new comers come to learn the content areas of socialization and internalize the norms and expected behaviors of the organization
Term
Person-organization fit
Definition
the degree to which a person's personality and values match the culture of the organization
Term
Person-organization fit
Definition
the degree to which a person's personality and values match the culture of the organization
Term
realistic job previews
Definition
occur during the anticipatory stage of socialization during the recruitment process
Term
newcomer orientation
Definition
orientation training can be more effective than others
Term
mentoring
Definition
a process by which a junior-level employee develops a deep and long-lasting relationship with a more senior-level employee within the organization
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