Shared Flashcard Set

Details

Organizational Behavior
Ch 15
39
Management
Undergraduate 3
04/19/2011

Additional Management Flashcards

 


 

Cards

Term
Occurs when parties disagree over substantive issues or when emotional antagonisms create friction between them
Definition
Conflict
Term
Fundamental disagreement over ends or goals to be pursued and the means for their accomplishment
Definition
Substantive conflict
Term
Involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like
Definition
Emotional conflict
Term
Occurs within the individual because of actual or perceived pressures from incompatible goals or expectations
Definition
Intrapersonal conflict
Term
occurs between two or more individuals in opposition to each other
Definition
Interpersonal conflict
Term
Conflict occuring among groups in an organization
Definition
intergroup conflict
Term
conflict occuring between organizations
Definition
Interorganizational conflict
Term
Results in positive benefits to the group
Definition
Functional conflict
Term
Works to the group's or organization's disadvantage
Definition
dysfunctional conflict
Term
Occurs when the reasons for conflict are eliminated
Definition
Conflict resolution
Term
Antecedent Conditions
Definition
set the conditions from which conflicts are likely to develop
Term
Perceived conflict
Definition
Substantive or emotional differences are sensed
Term
Felt conflict
Definition
Tension creates motivation to act
Term
Conflict openly expressed in behavior
Definition
Manifest conflict
Term
Superficial and often temporary form of conflict resolution
Definition
suppression
Term
Conflict occurs between hierarchical levels
Definition
Vertical conflict
Term
Conflict occurs between persons or groups at the same hierarchical level
Definition
Horizontal conflict
Term
Common variation of horizontal conflict that involves disagreements over who has authority and control over certain matters such as personnel slection and termination practices
Definition
Line-staff conflict
Term
Communication of task expectations proves inadequate or upsetting
Definition
Role conflicts
Term
Involve misunderstandings over such things as customer jurisdiction or scope of authority
Definition
Domain ambiguities
Term
Exist when interdependent people or groups differ substantially from one another in status and influence or in values
Definition
Power or value asymmetries
Term
Ways to reduce interdependence
Definition
Decoupling
Buffering
Linking-pin roles
Term
Indirect conflict management techniques
Definition
Interdependence reduction
Appeal to common goals
Hierarchical referral
Altering scripts and myths
Term
Win-lose conflict can happen as a result of:
Definition
Competition
Authoritative command
Term
Win-win conflict achieved by a blend of:
Definition
High cooperativeness and high assertiveness
Term
Process of making joint decisions when the parties involved have different preferences
Definition
Negotiation
Term
Focuses on positions staked out or declared by the parties involved, who are each trying to claim certain portions of the available pie
Definition
Distributive negotiation
Term
Focuses on merits of the issues, and the parties involved to to enlarge the available pie rather than stake claims to certain portions of it
Definition
Integrative negotiation
Term
AKA Principled negotiation
Definition
Integrative negotiation
Term
Distributive bargaining approach question:
Definition
Who is going to get this resource?
Term
Integrative approach question:
Definition
How can the resource best be used?
Term
Foundations for gaining integrative agreements
Definition
Attitudinal
Behavioral
Information
Term
Attitudinal foundations
Definition
Willingness to trust
Willingness to share info
Willingness to ask concrete questions
Term
Behavioral foundations
Definition
Ability to: Separate people from problems
Focus on interest rather than position
Avoid making premature judgments
Keep the acts of alternative creation separate from evaluation
Judge possible agreements on objective basis
Term
Common negotiation pitfalls
Definition
fixed pie
escalating commitment
Overconfidence in own positions
Communication problems: telling and hearing
Term
Neutral third party works with persons involved in a negotiation to help them resolve impasses and settle disputes
Definition
Alternative dispute resolution
Term
Neutral third party acts as judge with the power to issue a decision binding on all parties
Definition
Arbitration
Term
Neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument
Definition
Mediation
Term
T/F: Both mediators and arbitrators can dictate a situation
Definition
False - mediator cannot
Supporting users have an ad free experience!