Shared Flashcard Set

Details

Organizational Behavior
Ch 14
31
Management
Undergraduate 3
04/19/2011

Additional Management Flashcards

 


 

Cards

Term
Process of sending and receiving symbols w/ attached meanings
Definition
Communication
Term
Anything that interferes w/ the effectiveness of communication
Definition
Noise
Term
Person or group trying to communiate with someone else
Definition
Info source
Term
Process of translating an idea or thought into a message consisting of verbal, wrriten, or nonverbal symbols
Definition
Encoding
Term
Pathways through which messages are communicated
Definition
Communication channels
Term
Communication process
Definition
Source - Channel - Receiver - Feedback... Noise
Term
Communicates how one feels about something another person has done or said
Definition
Feedback
Term
Provides performance feedback from peers, co-workers, and direct reports as well as from the supervisor
Definition
360-degree feedback
Term
Formal channels
Definition
follow the official chain of command
Term
Informal channels
Definition
do not follow the chain of command
Term
Transfers info through networks of friendships and acquaintances
Definition
Grapevine
Term
Individual web sites that communicate personal accounts of events and opinions
Definition
Blogs
Term
Collaborative web sites to which individuals contribute material and edit previous postings by others
Definition
Wikis
Term
Indicates the capacity of a channel to convey info
Definition
Channel richness
Term
The many ways info moves through and is exchanged in organizations
Definition
Organizational communication
Term
Major function of downward communication
Definition
Achieve influence through information
Term
Keeps higher levels informed, what the problems of lower employees are, what suggestions they have for improvements, and how they feel about the organization and their jobs
Definition
Upward communication
Term
When the intended meaning equals the perceived meaning
Definition
Effective communication
Term
Low cost in its use of resources
Definition
Efficient communication
Term
Occurs through facial expressions, body motions, eye contact, and other physical gestures
Definition
Nonverbal communication
Term
Encourages people to say what they really mean
Definition
Active listening
Term
Study of gestures and body postures
Definition
Kinesics
Term
Study of way space is used
Definition
Proxemics
Term
Tendency to believe one's culture and its values are superior to those of others
Definition
Ethnocentrism
Term
Assumes the ways of your culture are the only ways of doing things
Definition
Parochialism
Term
Messages are expressed mainly by the spoken and written word
Definition
Low-context cultures
Term
Words convey only part of a message, while the rest of the message must be inferred from body language and additional contextual clues
Definition
High-context cultures
Term
Occur when words say one thing while nonverbal clues say something else
Definition
Mixed messages
Term
Occurs when people are reluctant to communicate bad news
Definition
Mum effect
Term
Involves getting out of the office to communicate directly with others
Definition
MBWA
Term
Expressing rudeness when using email or other forms of electronic communication
Definition
Flaming
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