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OB - Job Satisfaction
test 1
42
Accounting
Graduate
03/28/2009

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Term
Job Satisfaction
Definition
a pleasurable emotional state resulting from the appraisal of one's job or job experiences. how you think and feel about your job
Term
Values
Definition
things that people consciously and subconsciously want to seek or attain
Term
Altruism
Definition
helping others; moral causes
Term
Value-percept theory
Definition
argues that job satisfaction depends on whether you PERCEIVE that your job supplies the things that you VALUE.
Term
Dissatisfaction =
Definition
(V-want - V-have) x V-importance
Term
5 facets of the Value-Percept Theory
Definition
Pay, Promotion, Supervision, Coworker, and Satisfaction with the Work Itself
Term
Pay satisfaction
Definition
refers to employee's feelings about their pay, including whether it is as much as they deserve, secure, and adequate for both normal expenses and luxury items.
Term
Promotion satisfaction
Definition
refers to employee's feelings about the company's promotion policies and their execution, including whether promotions are fair, frequent, and based on ability
Term
Supervision Satisfaction
Definition
reflect employee's feelings about their boss, including whether the boss is competent, polite, and a good communicator.
Term
Coworker satisfaction
Definition
refers to employee's feelings about their fellow employees, including whether they are smart, responsible, helpful, fun, and interesting as opposed to lazy, gossipy, boring, etc.
Term
satisfaction with the Work Itself
Definition
reflect employee's feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills rather than being dull, repetitive, and uncomfortable.
Term
Single strongest driver of overall job satisfaction based on the Value-Percept theory is___. The lowest is___.
Definition
Work Itself is highest.
Pay is the lowest.
Term
3 critical psychological states that make work satisfying are ____
Definition
1. meaningfulness of work
2. responsibility for outcomes
3. knowledge of results
Term
Meaningfulness of work
Definition
reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs
Term
Responsibility for Outcomes
Definition
the degree to which employees feel that they are key drivers of the quality of the unit's work.
Term
Knowledge of Results
Definition
reflects the extent to which employees know how well (or how poorly) they are doing
Term
Job Characteristics Theory
Definition
describes the central characteristics of intrinsically satisfying jobs. Tried to answer what kinds of tasks create the 3 critical psychological states of satisfying work.
Term
5 core job characteristics of the Job Characteristics Theory
Definition
Variety, Identity, Significance, Autonomy, Feedback
V-I-S-A-F
Term
Variety
Definition
the degree to which the job requires a number of different activities that involve a number of different skills and talents.
Term
Identity
Definition
the degree to which the job requires completing a whole, identifiable piece of work from beginning to end with a visible outcome.
Term
Significance
Definition
the degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large
Term
Autonomy
Definition
degree to which the job provides freedom, independence, and discretion to the individual performing the work.
Term
Feedback
Definition
the degree to which carrying out the activities required by the job provides the worker with clear information about how well they are performing. This is referring to feedback DIRECTLY FROM THE JOB, not from coworkers or supervisors.
Term
Job characteristics and satisfaction becomes _____ when growth need strength increases.
Definition
stronger.
Term
If employees lack the required knowledge and skill or lack a desire for growth and development, more variety and autonomy should ___ increase satisfaction very much.
Definition
NOT
Term
Job Enrichment
Definition
the duties and responsibilities associated with a job are expanded to provide more V-I-S-A-F.
Term
Moods
Definition
states of feelings that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything
Term
2 categories for moods
Definition
1. pleasantness
2. Engagement
Term
2 things responsible for satisfaction fluctuations (the ebbs and flows in satisfaction levels)
Definition
1. Moods
2. Emotions
Term
Most Intense Negative Moods
Definition
hostile, nervous, annoyed
Term
Most Intense Positive Moods
Definition
enthusiastic, excited, elated
Term
Emotions
Definition
states of feelings that are often intense, last for only a few minutes, and are clearly directed at (and caused by) someone of something. -always about something
Term
Emotional Labor
Definition
the need to manage emotions to complete job duties successfully
Term
Emotional contagion
Definition
shows that one person can "catch" or "be infected by" the emotions of another person
Term
Job Satisfaction has a ______ positive effect on Job Performance
Definition
moderate
Term
Job Satisfaction has a ______ positive effect on Organizational Behavior
Definition
Strong
Term
job satisfaction is also correlated ______ with citizenship behavior
Definition
moderately
Term
job satisfaction has a ______ negative correlation with counterproductive behavior
Definition
moderate
Term
Job satisfaction is _______ correlated with affective AND normative commitment.
Definition
strongly
Term
job satisfaction is ________ with continuance commitment because satisfaction doesn't create a cost-based need to stay.
Definition
uncorrelated
Term
Life satisfaction
Definition
the degree to which employees feel a sense of happiness with their lives. Job satisfaction is one of the strongest predictors of life satisfaction.
Term
Job Descriptive Index (JDI)
Definition
assesses pay, promotion, supervisor, coworker, and work itself satisfaction. provides national norms for all facets and breaks down those norms according to relevant demographic groups.
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