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OB Chapter 2
Test 1
26
Accounting
Graduate
03/28/2009

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Term
Job performance
Definition
the value of the set of employee behaviors that contribute either positively or negatively, to organiztaional goal accomplishment
Term
Behavior itself, not the consequences or results of behavior
1. good about this distinction?
2. bad about this distinction
1.
Definition
1. you have control over the matter
2. more noise
Term
How do we identify relevant behaviors?
Definition
Job analysis- generate a list of general job dimensions, specific tasks, rate tasks on frequency and importance, use most critical tasks to define "task importance"
*O*NET
Term
Task performance
Definition
employee behaviors that are directly involved in the transformation of organizational resources into the goods/services that the orgnaization produces - explicit obligations an employee must fulfill to receive compensation
Term
Routine task performance
Definition
well-known responses to demands that occur in a normal, routine, or otherwise predictable way
Term
adaptive task performance
Definition
employee responses to task demands that are novel, unusual, or unpredictable-- becoming increasingly important
Term
Occupational Information Network (O*NET)
Definition
online database that includes the characteristics of most jobs in terms of tasks, behaviors, and the required knowledge, skills, and abilities
Term
Job analysis for measuring performance
Definition
used to conducting performance evaluations- some are very short and subjective, while others are comprehensive and specific
Term
Citizenship behavior
Definition
voluntary employee activities that may or may not be rewarded but contribute to the organization by improving the overall quality of the setting in which work takes place
Term
Interpersonal citizenship behavior
Definition
behaviors that benefit coworkers and colleagues and involve assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations ie helping (assisting, aiding, showing the ropes), courtesy (keeping coworkers informed about matters relevant to them) and sportsmanship (maintaining a good attitude w coworkers, even when they've done something annoying or when the unit is going through tough times)
Term
organizational citizenship behaviors
Definition
benefit the larger organization by supporting and defending the company, wokring to improve its operations, and being especially loyal. ie voice (speaking up and offering constructive suggestions for change), civic virtue (participating in the company's operations at a deeper-than-normal level by attending voluntary meetings and functions, reading and keeping up with organizational announcements), and boosterism (representing the organization in a positve way when out in public)
Term
when does citizenship behavior become more vital
Definition
during organizational crisis when beneficial suggestions, deep employee involvement, and positive "public face" are critical
Term
counterproductive behavior
Definition
employee behaviors that intentionally hinder organizational goal accomplishment
Term
Property Deviance
Definition
Behaviors that intentionally harm the organization's assets and possessions, such as sabotage and theft. organizational and serious
Term
Production Deviance
Definition
organizational and minor; directed against the organization but focuses specifically on reducing the efficiency of work output such as wasting resources and substance abuse
*wasting resources- most common
*substance abuse- efficiency is compromised
Term
Political deviance
Definition
minor and interpersonal; intentionally disadvantage other individuals rather than the larger organization
gossiping and incivility (communication that is rude, impolite, discourteous, and lacking in good manners)
Term
Personal aggression
Definition
serious and interpersonal; hostile verbal and physical actions directed toward other employees
*harassment-subjected to unwanted physical contact or verbal remarks
*abuse- assualted or endangered
Term
Important points regarding counterproductive behavior
Definition
1. people who engage in one form of counterproductive behavior also engages in others
2. relevant to any job
3. sometimes the best task performers are the ones who can get away with counterproductive actions
Term
knowledge work on the rise
Definition
jobs involving cognitive activity - more fluid and dynamic
Term
service work on the rise
Definition
costs of bad task performance are more immediate and more obvious
greater premium on high levels of citizenship behavior and low levels of counterproductive behavior
Term
management by objectives (MBO)
Definition
management philosophy that bases an employee's evaluations on whether the employee achieve specific performance goals
-best with quantifiable goals
Term
behaviorally anchored rating scales (BARS)
Definition
assess performance by directly assessing job performance behaviors
"critical incidents"= short descriptions of effective an ineffective behaviors- to create a measurement instrument that managers can use to evaluate employee performance
Term
360 degree feedback
Definition
involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors
disadvantages- vary across sources, weight from each source, may be biased, peers may be unwilling to provide negative info., best suited for improving or developing employee talent and how to improve the areas identified as points of concern.
Term
organizational commitment
Definition
the desire on the part of an employee to remain a member of the organization
Term
2 goals most managers have for their employees:
Definition
1. they perform their job well
2. remain a member of their current organization
Term
Job Analysis
Definition
a process used to identify the sets of behaviors that represent "task performance" for different jobs
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