Shared Flashcard Set

Details

OB ch 2 - part 2
test 1
17
Accounting
Graduate
03/29/2009

Additional Accounting Flashcards

 


 

Cards

Term
Job Performance
Definition
the value of the set of employee behaviors that contribute, either pos or neg, to organizational goal accomplishment
Term
Task performance
Definition
employee behaviors that are directly involved in the transformation of organizational resources into goods or services that the organization produces.
Term
Routine task performance
Definition
well-known responses to demands that occur in a normal, routine way
Term
Adaptive task performance
"adaptability"
Definition
employee responses to task demands that are novel unusual, or unpredictable.
Term
3 steps of Job Anaylsis
Definition
1. list all activities involved in the job
2. rate each activity by "subject matter experts" according to things like importance and frequency
3. High rated activities are retained and used to define task performance.
Term
Occupational Information Network
O*NET
Definition
online database that includes characteristics of most jobs in terms of tasks, behaviors, and required abilities, skills, etc.
Term
Citizenship Behavior
Definition
voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the work place setting.
Term
2 types of citizenship behaviors and types of counterproductive behaviors
Definition
1. organizational
2. interpersonal
Term
3 Interpersonal citizenship behaviors
Definition
Helping - assisting others
Courtesy - keeping coworkers informed about matters relevant to them
Sportsmanship - maintaining a good attitude with coworkers.
Term
3 Organizational citizenship behaviors
Definition
Voice - speaking up and offering constructive suggestions for change
Civic Virtue - participating in the company's operations at a deeper than normal level by attending voluntary functions.
Boosterism - representing the organization in a positive wain public.
Term
Serious, Organizational counterproductive behavior
Definition
PROPERTY DEVIANCE
1. Sabotoge
2. Theft
Term
Minor, Organizational counterproductive behavior
Definition
PRODUCTION DEVIANCE
1. wasting resources
2. substance abuse
Term
Serious, Interpersonal counterproductive behavior
Definition
PERSONAL AGGRESSION
1. harassment
2. abuse
Term
Minor, Interpersonal counterproductive behavior
Definition
POLITICAL DEVIANCE
1. gossiping
2. incivility
Term
Management By Objectives (MBO)
Definition
management philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals.
Term
Behavior Anchored Rating Scales (BARS)
Definition
assess performance by directly assessing job performance behaviors. Using "critical incidents" and numbers to rank behavior
Term
360 degree feedback
Definition
collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.
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