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MGT 301
Exam 1
87
Management
Not Applicable
02/03/2017

Additional Management Flashcards

 


 

Cards

Term
Christine Poon, former vice-chairman of Johnson & Johnson, encouraged the habit of daily news reading. Which of the following is NOT one of her reasons why?
a. the world opens up to you
b. you understand the complexities (messiness, paradox, ambiguity) of the world
c. you understand where you stand- your place in the world, your vision, mission, and passion
d. you see the reality of fundamental management principles
e. you become a more well-rounded human being
Definition
d. you see the reality of fundamental management principles
Term
Which of the following is/are NOT on our list of the top five things employers are looking for today?
a. work experience
b. internships
c. networking
d. a high GPA
e. all of the above
Definition
e. all of the above
Term
Effectiveness was defined as:
a. maximum output/minimum input
b. maximum input/ maximum output
c. minimum input/ maximum output
d. maximum output/ maximum input
e. none of the above
Definition
e. none of the above

Efficiency= maximum output/ minimum input
Effectiveness= achieving appropriate goals
Term
When successful intrapreneurs, entrepreneurs and leaders tend to be critical and find fault with whatever is not as good as it should be, that is called
a. extraversion
b. disagreeableness
c. conscientiousness
d. openness to experience
e. none of the above
Definition
e. none of the above
negative affect
Term
Ted Turner, Lisa Kudrow, and Janet Reno were used as examples of a. true leadership b. successful innovators c. intrapreneurs with an entrepreneurial spirit d. not letting one's college major dictate their career path e. all of the above
Definition
d. not letting one's college major dictate their career path
Term
T/F: Two of the primary questions that must be asked in an informational interview are: "What do you think I should do?" and "What do you think I would be good at?"
Definition
False- should ask:
1. "Could you tell me about your career path?"
2. "How did you get where you are today?"
3. "What kind of activities and skills are required in your type of work?"
4. "What lessons have you learned in your career?"
Term
T/F: When it comes to having passion, Maxwell taught that "your passion determines your destiny."
Definition
False- your desire determines your destiny
Term
According to our discussion of Maxwell, Plato said that "the first and best victory is to __."
a. discover your passion
b. serve others
c. invest in others
d. conquer self
e. cultivate a generous spirit
Definition
d. conquer self
Term
Some if Maxwell's teachings about self-discipline are similar to Covey's principle regarding
a. an external locus of control
b. a daily private victory
c. servant leadership
d. courage
e. ethics
Definition
b. a daily private victory
Term
T/F: According to our discussion of Maxwell, our character is not our beliefs, nor our faith, nor our promises.
Definition
True
Term
According to our discussion of Maxwell Chapter 1, leaders who do not address __ will fall into one of the Five A's: arrogance, aloneness, adventure-seeking, adultery, and/or addiction.
a. ethics
b. the needs of others
c. the demands of all their stakeholders
d. a healthy balance between their work life and their personal life
e. none of the above
Definition
e. none of the above

leaders who do not address cracks in character
Term
What are the five benefits that Christine Poon, former vice-chairman of Johnson & Johnson, said will give students from daily news reading?
Definition
1. The world opens up to you
2. You understand the complexities (messiness, paradox, ambiguity) of the world
3. You understand where you stand- your place in the world, your vision, mission, and passion
4. You understand your own belief system better
5. You become a more well-rounded human-being, and that is exactly what the world needs.
Term
What are employers looking for today?
Definition
1. Communication skills
2. Teamwork
3. Ethics
4. Knowledge of the real world
5. Analytic skills
Term
What are the four fundamental truths about leadership?
Definition
1. Iron-clad law of leadership
2. The maxwell premise
3. Founding principle of leadership development
4. Fundamental question of leadership
Term
What is the iron-clad law of leadership?
Definition
Before I can ever expect to lead others, I must first learn to manage myself.
Term
What is the Maxwell Premise?
Definition
Leadership ability grows from within
Term
What is the founding principle of leadership development?
Definition
When I become the kind of human being I ought to be on the inside, then I may become the kind of leader I want to be on the outside.
Term
What is the fundamental question of leadership?
Definition
Am I becoming the kind of human being who others wants to follow?
Term
What are the three parts of the science of management?
Definition
planning, organizing, and controlling
Term
Parts of leadership:
What does intentionally mean?
Definition
with purpose, a plan and a vision; not Forrest Gump
Term
Parts of leadership:
What does influencing mean?
Definition
"herding cats"
Term
Parts of leadership:
What do followers mean?
Definition
all are volunteers (their heart must be in it or else you are underperforming)
Term
Parts of leadership:
What does towards change mean?
Definition
improvement must be made
Term
Parts of leadership:
What does through shared purpose mean?
Definition
you and your followers must have a common goal
Term
Parts of leadership:
What does personal responsibility mean?
Definition
the leader and followers must both have this
Term
Efficiency is ___ output and ___ input
Definition
maximum; minimum
Term
Effectiveness is:
Definition
achieving appropriate goals
Term
WSJ "The Bet Ways to Manage a Demanding Boss":
what are the three benefits of having a highly demanding boss?
Definition
1. they may involve you in exciting and important projects
2. they can advance your career. As they move up, they may bring you along on their coattails."
3. you can learn a lot
Term
WSJ "The Bet Ways to Manage a Demanding Boss":
What are the three ways to cope with such a boss?
Definition
1. Mirror the boss' sense of urgency. If you don't and act laid-back or mellow, it can make them press you even harder.
2. Ask for help to set priorities along with the boss- what really matters most?
3. Negotiate some boundaries. You can say something like, "In order for me to be more productive at work, I need to attend to other obligations when I'm away."
Term
What did the Hawthorne Studies do/find?
Definition
They manipulated different variables to find what motivates people best.
Term
What was the "Hawthorne Effect"?
Definition
"Paying attention to people produces positive productivity"
Term
Who came up with theory x and theory y?
Definition
Douglas McGregor
Term
What lesson did Douglas McGregor come up with?
Definition
As a manager, you must be aware of your own personal assumptions.
Term
"More than _% of all CEOs of Fortune 500 companies has C or C- averages in college. Nearly _% of all US presidents were in the bottom half of their school classes. And more than _% of all millionaire entrepreneurs never finished college." "The answer is ___."
Definition
"More than 50% of all CEOs of Fortune 500 companies has C or C- averages in college. Nearly 75% of all US presidents were in the bottom half of their school classes. And more than 50% of all millionaire entrepreneurs never finished college." "The answer is passion."
Term
"Your ___ determines your ___."
Definition
desire; destiny
Term
"Anyone who lives ___ ___ ___ ___has ___ ___."
Definition
"Anyone who lives beyond an ordinary life has great desire."
Term
What did Socrates say to the young man?
Definition
"When you want knowledge as much as you want air, you shall have it."
Term
What are the big five personality traits?
Definition
extra-version, negative affect, agreeableness, conscientiousness, openness to experience
Term
What is extra-version?
Definition
Tendency to experience positive emotions. Successful people tend to have a high amount of extra-version
Term
What is negative affect?
Definition
tendency to be critical and to find fault. Successful people have a high negative affect
Term
What is agreeableness?
Definition
tendency to get along with other people. This trait has a curved (curvilinear) relationship with success. To a degree, being agreeable is good, but at a certain point it leads to a lack of success.
Term
What is conscientiousness?
Definition
tendency to be careful, precise and you persevere. Successful people have a very high amount of this.
Term
What is openness to experience?
Definition
tendency to be curious, have high interest and broad interest. Successful people have a very high amount of this.
Term
What are the three other key traits for success?
Definition
Emotional intelligence, emotional maturity and strength, and locus of control
Term
What is emotional intelligence?
Definition
Understanding where your own feelings come from, understanding where others' feelings come from, and you can manage your own feelings and emotions.
Term
What is the formula for emotional maturity and strength?
Definition
CP=> C&A=>M/E/F

correct principles determine your choices and actions, which then determine your moods, emotions, and feelings
Term
What is the opposite of the formula for emotional maturity and strength?
Definition
M/E/F => C&A

your moods, emotions, and feelings determine your choices and actions
Term
What is external locus of control?
Definition
outside forces influence you
Term
What is internal locus of control?
Definition
you control what you choose to do. Internal locus of control is possessed by successful people.
Term
Where did Mattel hire their new employee from?
Definition
Google
Term
What is different about the new Mattel CEO?
Definition
female and new enterprise alignment
Term
What are the four of six major challenges facing managers today that we see in the Mattel article?
Definition
increasing efficiency, becoming more flexible and innovative in serving customers' needs, properly utilizing IT, and leveraging the power of diversity
Term
What are resources?
Definition
Anything that can be used to generate a return: human, financial, physical materials, natural resources, reputation, relationships, information, etc.
Term
What is a paradox?
Definition
co-existence of seeming opposites
Term
What do the three levels of bosses do?
Definition
supervisors- work on short-term tasks, within a particular function of a business
managers- their role is pass information upward, and to translate downward long-term strategies into short-term actions
executives- work on long-term strategies for the entire organization
Term
What are the decision making roles?
Definition
1. entrepreneur and/or intrapreneur
2. disturbance handler- fighting fires
3. resource allocator
4. negotiator
Term
What are the information processing roles?
Definition
1. monitor
2. disseminator
3. spokesperson
Term
What are the interpersonal roles?
Definition
1. figure-head: a role model
2. liaison
3. leader
Term
What are the 6 major challenges facing managers today?
Definition
1. increasing efficiency
2. increasing effectiveness
3. becoming more flexible and innovative in serving customers' needs
4. properly utilizing IT
5. maintaining high ethical standards
6. leveraging the power of diversity
Term
Which era was highly inefficient and nepotism in the way of "management"?
Definition
the pre-industrial/ agrarian era
Term
What are the four principles to manage organizations efficiently, in order?
Definition
division of labor=>specialization=>expertise=>efficiency
Term
What is Frederick Taylor known as?
Definition
the "Father of Scientific Management"
Term
What are the four principles for labor efficiency that Frederick Taylor came up with?
Definition
1. managers must study every task in its smallest components
2. they must then create rules standard operating procedures to codify the one best way to do the tasks
3. workers are seen simply as pieces of machinery . the best one should be picked to fit into the task. managers fit the workers to the task, not the task to fit the workers.
4. workers should be paid based on performance, known as piece-rate pay
Term
What is Max Weber known as?
Definition
"the Father of Bureaucracy"
Term
What did Max Weber come up with to make an entire company efficient?
Definition
1. a manager's authority is not based on kinship, but should be based in hierarchy (no more nepotism)
2. this position should come from expertise, knowledge, and skill
3. everybody must have a job description
4. job descriptions must be organized into charts
5. there must be clear policies and procedures
Term
How is Mary Parker Follett different from Taylor and Weber?
Definition
- believed that the workers know the most
- believed that the manager was supposed to be a coach and a facilitator, rather than based on position in hierarchy (Weber)
- believed in cross-functional teams, rather than using the best one to fit into the task (Taylor)
- authority is based on knowledge and skill, not position (Weber)
Term
"___ doesn't necessarily make ___ but it certainly does reveal it."
Definition
crisis; character
Term
"our character is not our ___, not our ___, nor our ___. It is simply our ___ and ___."
Definition
"our character is not our beliefs, not our faith, nor our promises. It is simply our choices and actions."
Term
"unaddressed ___ in character only get deeper and ___ with time."
Definition
cracks; more destructive
Term
"a leader not only stays above the line between right and wrong, he stays well clear of the ___." The meaning of the man with the precious cargo is ___.
Definition
gray areas; stay away from the edge
Term
Each stakeholder has ___ ___. Therefore each has ___ ___ toward the company.
Definition
differing needs; different priorities
Term
What are the three questions to ask before you act on a decision?
Definition
1. does my decision fall within the usual and customary standards of my profession?
2. am I willing to personally and openly communicate my decision to all affected stakeholders?
3. will more than 1 party benefit?
Term
What are some of the benefits of telling a joke?
Definition
1. you will be seen as more self-confident, even if the joke flops and no one laughs
2. you will be perceived as more competent and capable
3. you will appear higher in status
4. it is often seen as a sign of intelligence
5. high level managers can seem more vulnerable and human
6. a soft-spoken introvert who delivers a funny line out of nowhere will become more influential
Term
What are the four things to keep in mind when telling a joke?
Definition
1. the setting
2. listeners' tastes
3. others' purpose in being there
4. whether the teller pays attention to the others' emotional state. ex: CEO who laid off hundreds of workers then joked about having to get a smaller yacht
Term
According to the WSJ article about jokes, people will remember you by what?
Definition
not by what you did, but what they think you did
Term
Plato said, "the ___ and best ___ is to ___ ___."
Definition
Plato said, "the first and best victory is to conquer self."
Term
"Anyone who does what he must only when he is ___ ___ ___ or when it's ___ isn't going to be ___"
Definition
"Anyone who does what he must only when he is in the mood or when it's convenient isn't going to be successful"
Term
"To be ___, ___ can't be a one-time event. It has to become a ___."
This is similar to what?
Definition
"To be successful, self-discipline can't be a one-time event. It has to become a lifestyle."

This is similar to Stephen R. Covey's "Daily Private Victory": choosing one thing each day where you have a victory.
Term
"___ without ___ is like an octopus on roller skates."
Definition
talent; discipline
Term
"If you know you have talent, and you've seen a lot of ___- but little concrete results- you may lack ___."
Definition
"If you know you have talent, and you've seen a lot of motion- but little concrete results- you may lack self-discipline."
Term
What are the five characteristics of Benjamin Franklin and all competent people?
Definition
1. his mind was curious
2. "he took it upon himself"- an internal locus of control
3. come ready every day "no madder how he felt"- *emotional maturity and strength*
4. "continually search for ways to keep learning, growing, and improving. this is life-long learning
5. "Always go the extra mile... [never say,] 'lets just get through this'
Term
"know who you are and what your ___ are. Don't worship the dollar so much that you become someone you are not."
Definition
priorities
Term
"if your ___ are not in order, once you get to the top, ___ will be awaiting you."
Definition
priorities; nothing
Term
"Make everything you do revolve around your ___ ___. Others will look to you as a ___, so if you waver on anything you say or how you live, you will lose their ___."
Definition
"Make everything you do revolve around your core values. Others will look to you as a leader, so if you waver on anything you say or how you live, you will lose their respect."
Term
What are four questions that you should ask in an informational interview?
Definition
1. could you tell me about your career path?
2. how did you get where you are today?
3. what kind of activities and skills are required in your type of work?
4. what lessons have you learned in your career?
Term
What should you avoid asking in an informational interview?
Definition
-what do you think I should do?
- what do you think I would be good at?

this is because of internal locus of control. you need to do this part yourself
Term
what lessons did we learn from learning about successful people and their majors?
Definition
-the skills for success can be acquired in any major
-your major does not determine your future, so explore your options widely
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