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MGMT 363 HARRIS
TEXAS A&M UNIVERSITY
124
Management
Undergraduate 3
01/31/2011

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Term
reflects employees’ psychological responses to job demands that tax or exceed their capacities
Definition
stress
Term
captures what employees feel when thinking about their jobs and doing their day to day work
Definition
Job satisfaction
Term
Organizational behavior
Definition
field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organizations
Term
Human resource management
Definition
takes the theories and principles studied in OB and explores the nuts and bolts applications of those principles
Term
Strategic management
Definition
the product choices and industry characteristics that affect an organization’s profitability
Term
motivation
Definition
captures the energetic forces that drive employees' work effort
Term
trust, justice and ethics
Definition
reflect the degree to which employees feel that their company does business with fairness, honesty, and integrity
Term
learning and decision making
Definition
deals with how employees gain job knowledge and how they use that knowledge to make accurate judgments on the job
Term
resource based view of organizations
Definition
describes what exactly makes resources valuable (what makes them capable of creating long term profits for the firm); suggests that the value of resources depends on several factors (rarity, inimitable)
Term
three reasons people are inimitable
Definition
history, numerous small decisions,socially complex resources
Term
conceptual argument for why OB might affect an organization's profitability
Definition
good ppl are both rare and inimitable and therefore create a resource that is valuable for creating competitive advantage
Term
several different ways of knowing things
Definition
method of experience, intuition, authority, science
Term
method of experience
Definition
ppl hold firmly to some belief because it is consistent with their own experience and observations
Term
method of intuition
Definition
ppl hold firmly to some belief because it "just stands to reason"--it seems obvious or self evident
Term
method of authority
Definition
people hold firmly to some belief b/c some respected official, agency or source has said it is so
Term
method of science
Definition
ppl accept some belief because scientific studies have tended to replicate that result using a series of samples, settings, and methods
Term
theory
Definition
collection of assertions
Term
hypotheses
Definition
written predictions that specify relationships between variables
Term
correlation
Definition
describes the statistical relationship two variables
Term
evidence based management
Definition
a perspective that argues that scientific findings should form the foundation for management education
Term
job performance
Definition
value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment
Term
broad categories of job performance behaviors
Definition
task performance, citizenship behavior, counterproductive behavior
Term
task performance
Definition
employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces
Term
routine task performance
Definition
well known responses to demands that occur in a normal, routine, or otherwise predictable way
Term
adaptive task performance
Definition
involves employee responses to ask demands that are novel, unusual, or at the very least, unpredictable
Term
creative task performance
Definition
the degree to which individuals develop ideas or physical outcomes that are both novel and useful
Term
how do organizations identify the behaviors that underlie task performance?
Definition
job analysis (or maybe ONET)
Term
Occupational Information Network (O*NET)
Definition
online database created by the government that includes among other things, the characteristics of most jobs in terms of tasks, behaviors, and the required knowledge skills, and abilities
Term
citizenship behavior
Definition
voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place
Term
two categories of citizenship behavior
Definition
interpersonal, organizational
Term
interpersonal citizenship behavior
Definition
benefit coworkers and colleagues and involves assisting, supporting, and developing other organizational members in a way that goes beyond normal job performance (examples helping, courtesy, sportsmanship)
Term
aspects of interpersonal citizenship behavior
Definition
helping, courtesy, sportsmanship
Term
organizational citizenship behavior
Definition
benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it
Term
aspects of organizational citizenship behavior
Definition
voice, civic virtue, booster ism
Term
counterproductive behavior
Definition
employee behaviors that intentionally hinder organizational goal accomplishment
Term
types of counterproductive behaviors
Definition
production deviance, property deviance, political deviance, personal aggression
Term
property deviance
Definition
refers to behaviors that harm the organization's assets and possessions
Term
sabotage and theft
Definition
examples of property deviance
Term
sabotage
Definition
represents the purposeful destruction of physical equipment, organizational processes, or company products
Term
production deviance
Definition
directed against the organization but focuses specifically on reducing the efficiency of work output
Term
wasting resources, substance abuse
Definition
examples of production deviance
Term
wasting resources
Definition
most common form of production deviance; when employees use too many materials or too much time to do too little work
Term
political deviance
Definition
refers to behaviors that intentionally disadvantage other individuals rather than the larger organization
Term
gossiping, incivility
Definition
examples of political deviance
Term
personal aggression
Definition
hostile verbal and physical actions directed toward other employees
Term
harassment, abuse
Definition
examples of personal aggression
Term
harassment
Definition
when employees are subjected to unwanted physical contact or verbal remarks from a colleague
Term
abuse
Definition
occurs when an employee is assaulted or endangered in such a way that physical and psychological injuries may occur
Term
MBO/management by objectives
Definition
management philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals
Term
BARS/behaviorally anchored rating scales
Definition
assess performance by directly assessing job performance behaviors
Term
MBO emphasizes the results of job performance as much as it does the performance behaviors themselves
Definition
Term
BARS approach
Definition
uses "critical incidents" (short descriptions of effective and ineffective behaviors) to create a measure than can be used to evaluate employee performance
Term
360 degree feedback
Definition
involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors
Term
(JACK WELSH'S) vitality curve
Definition
forces managers to rank all of their ppl into one of three categories: top 20/a players, vital middle 70 percent/B players, bottom 10 percent/c players
Term
most notable of forced ranking strategies
Definition
jack welch's vitality curve
Term
organizational commitment
Definition
defined as the desire on the part of the employee to remain a member of the organization
Term
withdrawal behavior
Definition
set of actions that employees perform to avoid the work situation; behaviors that may eventually culminate in quitting the organization
Term
affective, continuance, and normative commitment
Definition
three types of organizational commitment
Term
affective commitment
Definition
a desire to remain a member of an organization due to an emotional attachment to, and involvement with, that organization
Term
affective commitment
Definition
stay b/c u want to
Term
continuance commitment
Definition
a desire to remaina member of an organization b/c of an awareness of the costs associated with leaving it; stay b/c u need to
Term
normative commitment
Definition
a desire to remain a member of an organization due to a feeling of obligation; stay b/c you ought to
Term
erosion model
Definition
suggests that employees with fewer bonds will be most likely to quit the organization
Term
social influence model
Definition
suggests that employees who have direct linkages with "leavers" will themselves become more likely to leave
Term
embeddedness
Definition
summarizes employee's links to their organization and community, their sense of fit with their organization and community, and what they would have to sacrifice for a job change
Term
exit
Definition
active, destructive response by which an individual either ends or restricts organizational membership
Term
voice
Definition
an active, constructive response in which individuals attempt to improve the situation
Term
loyalty
Definition
passive, constructive response that maintains public support for the situation while the individual privately hopes for improvement
Term
neglect
Definition
a passive, destructive response in which interest and effort in the job declines
Term
four primary responses to negative events at work
Definition
(withdrawal behavior) exit, voice, loyalty, neglect
Term
stars
Definition
possess high commitment and high performance and are held up as role models for other employees
Term
stars
Definition
likely to response to negative events with voice
Term
citizens
Definition
possess high commitment and low task performance but perform many of the voluntary extra role activities that are needed to make the organization function smoothly
Term
citizens
Definition
likely to respond to negative events with loyalty
Term
lone wolves
Definition
possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company
Term
exit
Definition
response likely for lone wolves when negative events occur
Term
apathetics
Definition
posses low levels of both organizational commitment and task performance and merely exert the minimum level of effort needed to keep their jobs
Term
neglect
Definition
typical response to negative events by apthetics
Term
withdrawal behavior
Definition
exit and neglect
Term
psychological withdrawal
Definition
neglect
Term
physical withdrawal
Definition
exit
Term
two types of withdrawal
Definition
psychological and physical
Term
psychological withdrawal
Definition
consists of actions that provide a mental escape from the work environment; warm chair attrition (daydreaming, socializing, looking busy, cyberloafing, moonlighting)
Term
daydreaming
Definition
least serious of spychological withdrawal
Term
moonlighting
Definition
using work time and resources to complete something other than their job duties, such as assignments for another job
Term
cyberloafing
Definition
using internet etc access for their personal enjoyment
Term
pysical withdrawal
Definition
consists of actions that provide a physical escape, whether short term or long term, from the work environment
Term
tardiness, long breaks, missing meetings, quitting, absenteeism
Definition
examples of physical withdrawal
Term
independent forms model of withdrawal
Definition
argues that the various withdrawal behaviors are uncorrelated with one another, occur for different reasons, and fulfill different needs on the part of employees
Term
compensatory forms model
Definition
argues that the various withdrawal behaviors negatively correlate with one another; that doing one means you're less likely to do another
Term
progression model
Definition
argues that the various withdrawal beahaviors are positively correlated; the tendency to daydream or socialize leads to the tendency to come in late or take long breaks, which leads to the tendency to be absent of quit
Term
which theory has recieved the most scientific support
Definition
prgression model
Term
psychological contracts
Definition
reflect employees' beliefs about what they owe the organization and what the organization owes them
Term
job satisfaction
Definition
pleasurable emotional state resulting from the appraisal of one's job or job experiences
Term
values
Definition
those things that people consciously or subconsciously want to seek or attain
Term
value percept theory
Definition
argues that job satisfaction depends on whether you perceive that your job supplies the things that you value
Term
value percept theory
Definition
Dissatisfaction= (Vwant-Vhave)(Vimportance)
Term
pay satisfaction
Definition
refers to employees' feelings about their pay, including whether it's a smuch as they deserve, secure, and adequate for both normal expenses and luxury items
Term
promotion satisfaction
Definition
refers to employees' feelings about the company's promotion policies and their execution, including whether promotions are frequent, fair, and based on ability
Term
supervision satisfaction
Definition
reflects employees' feelings about their boss, including whether the boss is competent, polite, and a good communicator (rather than lazy, annoying, and too distant)
Term
coworker satisfaction
Definition
refers to employees' feelings about their fellow employees, including whether coworkers are smart, responsible, helpful, fun, and interesting as opposed to lazy, gossipy, unpleasant, and boring
Term
satisfaction with the work itself
Definition
single strongest driver of overall job satisfaction
Term
meaningfulness of work
Definition
reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs
Term
three critical psychological states that make work satisfying
Definition
meaningfulness of work, responsibility for outcomes, knowledge of results
Term
responsibility for outcomes
Definition
captures the degree to which employees feel that they're key drives of the quality of the unit's work
Term
knowledge of results
Definition
reflects the extent to which employees know how well (or how poorly) they're doing
Term
job characteristics theory
Definition
describes the central characteristics of intrinsically satisfying jobs
Term
variety, identity, significance, autonomy, feedback
Definition
the five core job characteristics of the job characteristics theory
Term
variety
Definition
the degree to which the job requires a number of different activities that involve a number of different skills and talents
Term
identity
Definition
the degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome
Term
significance
Definition
the degree to which the job has a substantial impact on the lives of other people, particular ppl in the world at large
Term
autonomy
Definition
the degree to which the job provides freedom, independence, and discretion to the individual performing the work
Term
feedback
Definition
the degree to which carrying out the activities required by the job provides employees with clear information about how well they're performing
Term
growth need strength
Definition
captures whether employees have strong needs for personal accomplishment or developing themselves beyond where they currently are
Term
moods
Definition
states of feeling that are often mild in intensity, last for an extended period of time, and are note explicitly directed at or caused by anything
Term
two categories of moods
Definition
pleasantness and activation
Term
flow
Definition
a state in which employees feel a total immersion in the task at hand, sometimes losing track of how much time has passed
Term
affective events theory
Definition
Term
emotions
Definition
states of feeling that are often intense, last for only a few minutes, and are clearly directed at (and caused by) someone or some circumstance
Term
emotional labor
Definition
the need to manage emotions to complete job duties successfully
Term
emotional contagion
Definition
one person can "catch" or be infected by the emotions of another person
Term
job satisfaction predicts job performance
Definition
Term
life satisfaction
Definition
the degree to which employees feel a sense of happiness with their lives
Term
attitude surveys
Definition
accurate and effective method to assess job satisfaction of rank and file employees
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