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MGMT 363 Chapter 7
Vocabulary
32
Business
Undergraduate 3
03/04/2009

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Term
Trust
Definition
the willingness to be vulnerable to an authority based on positive expectations about the authority's actions and intentions
Term
Justice
Definition
Reflects the perceived fairness of an authority's decision making
Term
Ethics
Definition
Reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms
Term
disposition-based
Definition
meaning that your peronaility traits include a general propensity to trust others
Term
cognition-based
Definition
meaning that it is rooted in a rational assessment of the authority's trustworthiness
Term
affect-based
Definition
meaning that it depends on feelings towards the authority that go beyong any rational assessment
Term
trust propensity
Definition
a general expectation that the words, promises, and statements of individuals and groups can be relied upon
Term
trustworthiness
Definition
the characteristics or attributes of a truestee that inspire trust
Term
character
Definition
the percetion that the authority adheres to a set of values and principles that the trustor finds acceptable
Term
benevolence
Definition
the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives
Term
distributive justice
Definition
reflects the perceived fairness of deciion-making outcomes
Term
procedural justice
Definition
the perceived fairness of decision-making processes
Term
interpersonal justice
Definition
the perceived fairness of the treatment received by employees from authorities
Term
informational justice
Definition
the perceived fairness of the communications provided to employees from authorities
Term
whistle-blowing
Definition
occurs when employees expose illegal actions by their employers
Term
moral awareness
Definition
occurs when an authority recognizes that a moral issue exists in a situation or that an ethical standard or principle is relevant to the circumstance
Term
ethical sensitivity
Definition
reflects the ability to recognize that a particular decision has ethical content
Term
moral intensity
Definition
captures the degree to which the issue has ethical urgency
Term
moral judgement
Definition
when the authority accurately identifies the morally right course of action
Term
cognitive moral development
Definition
argues that as people age and mature, they move through several stages of moral development, each more mature and sophisticated than the prior one
Term
ehtical ideologies
Definition
principles those individuals utilitize during ethical decision making
Term
relativism
Definition
reject the notion of universal moral rules
Term
utilitarianism
Definition
ethical actions are defined as those that achieve the most valuable ends
Term
idealism
Definition
embrace the notion of universal moral rules
Term
formalism
Definition
ethical actions are defined using a set of guiding principles
Term
moral intent
Definition
an authority's degree of commitment to the moral course of action
Term
moral identity
Definition
the degree to which a person sees him, or herself as a moral person
Term
ability to focus
Definition
reflects the degree to which employees can devote their attention to work, as opposed to covering their backside, playing politics and keeping an eye on the boss
Term
economic exchance
Definition
relationships that are based on narrowly defined, quid pro qup obligations that are specified in advance and have an explicit repayment schedule
Term
social exchance
Definition
relationship develop that are based on vaguely defined obligations that are open-ended and long term in their repayment schedule
Term
Moderate
Definition
corr. between trust and job perf. (task perf and cit. beh)
Term
Strong
Definition
corr. between trust and o.c. (affect and normative)
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