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MGMT 363 Chapter 5 (TAMU)
n/a
57
Management
Undergraduate 3
03/04/2009

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Term
Stress
Definition
a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person's capacity or resources
Term
Strains
Definition
the negative consequences that occur when demands tax or exceed one's capacity or resources
Term
Stressors
Definition
the particular demands that cause people to experience stress
Term
Primary appraisal
Definition
the evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms of personal goals and well-being. First consider whether a demand causes stress, and if it does, consider the implications of the stressor in terms of their personal goals and overall well-being.
Term
Benign job demands
Definition
job demands that tend not to be appraised as stressful
Term
Hindrance, Challenge stressors
Definition
two types of stressors
Term
hindrance stressor
Definition
stressful demands that are perceived as hindering progress toward personal accomplishment or goal attainment.
Term
negative emotions (anger/anxiety)
Definition
what type of emotions do hindrance stressors normally cause?
Term
challenge stressors
Definition
stressful demands that are perceived as opportunities for learning, growth, and achievement
Term
positive emotions (pride/enthusiasm)
Definition
types of emotions often triggered by challenge stressors
Term
Role conflict, role ambiguity, role overload, daily hassles
Definition
4 types of Hindrance Stressors
Term
role conflict
Definition
conflicting expectations that other people may have of us (call center operator)
Term
role ambiguity
Definition
refers to the lack of information regarding what needs to be done in a role
Term
role overload
Definition
when the number of demanding roles a person holds is so high that the person cannot perform some or all of the roles very effectively
Term
daily hassles
Definition
the relatively minor day-to-day demands that get in the way of accomplishing the things that we really want to accomplish
Term
time pressure, work complexity, work responsibility
Definition
three work challenge stressors
Term
time pressure
Definition
refers to a strong sense that the amount of time you have to do a task is just not quite enough
Term
work complexity
Definition
the degree to which the erquirements of the work, in terms of knowledge, skills, and abilities, tax ore xceed the capabilities of the person who is responsible for performing the work
Term
work responsibility
Definition
the nature of the obligations that a person has to others. Generally speaking, the level of responsibility in a job is higher when the number, scope, and importance of the obligations in that job are higher.
Term
work-family conflict, negative life events
Definition
two types of nonwork hindrance stressors
Term
work-family conflict
Definition
a special form of role conflict in which the demands of a work role hinder the fulfillment of the demands in a family role (or vice verca)
Term
negative life events
Definition
they hinder the ability to achieve life goals and are associated with negative emotions
Term
family time demands, personal development, positive life events
Definition
three nonwork challenge stressors
Term
family time demands
Definition
reflect the time that a person commits to participate in an array of family activities and responsibilities
Term
personal development
Definition
participation in formal education programs, music lessons, training
Term
positive life events
Definition
marriage, pregnancy
Term
coping
Definition
the behaviors and thoughts that people use to manage both the stressful demands tha they face and the emotions associated with those stressful demands
Term
behavioral coping
Definition
involves the set of physical activities that are used to deal with a stressful situation
Term
cognitive coping
Definition
the thoughts that are involved in trying to deal with a stressful situation
Term
problem-focused coping
Definition
behaviors and cognitions intended to manage the stressful situation itself
Term
emotion-focused coping
Definition
the various ways in which people manage their own emotional reactions to stressful demands (getting angry/violent)
Term
General Adaptation Syndrome (GAS)
Definition
suggests that the body has a set of responses that allow it to adapt and function effectively in the face of stressful demands
Term
alarm reaction, resistance, and exhaustion
Definition
three stages of GAS
Term
stage 1: alarm reaction
Definition
resistance to the stressor is temporarily lowered, immediately thereafter, the body activates several defense mechanisms to resist and counteract the stressor; the stressor sinks in.
Term
Stage 2: Resistance
Definition
increased arousal of the mind and body helps the person respond and adapt to the demand
Term
Stage 3: exhaustion
Definition
prolonged or repeated exposure to the stressor could cause the body to break down, and exhaustion and even death may occur
Term
physiological strains, psychological strains, behavioral strains
Definition
three negative consequences of stress
Term
physiological strains
Definition
illness, high blood pressure, back pain, stomach aches, weakened immune system
Term
psychological strains
Definition
depression, anxiety, anger, hostility, irritability, inability to think clearly, forgetfulness
Term
behavioral strains
Definition
grinding one's teeth at night, being overly critical and bossy, excessive smoking, compulsive gum chewing
Term
type a behavior
Definition
have strong sense of time urgency and tend to be impatient, hard driving, competitive, controlling, and even hostile. more susceptible to stress
Term
social support
Definition
the help that people receive when they are confronted with stressful demands
Term
instrumental, emotional
Definition
two types of social support
Term
instrumental support
Definition
the help people receive that can be used to address the stressful demand directly
Term
emotional support
Definition
refers to the help people receive in addressing the emotional distress that accompanies stressful demands
Term
moderately negative. Strains reduce the overall level of energy and attention that people could otherwise bring to their job duties
Definition
strains have a ____________ effect on job performance
Term
strong negative. Strains are generally dissatisfying to people, and satisfaction has a strong impact on the degree to which people feel committed to their organization
Definition
strains have a ________ effect on org. committment
Term
stress audit, consider alternative courses of action, provide resources to employees, reduce strains
Definition
4 policies of stress management
Term
stress audit
Definition
managers ask questions about the nature of the jobs in their org. to estimate whether high stress levels may be a problem
Term
consider alternative courses of action
Definition
organizations could try to eliminate or significantly reduce stressful demands (job sharing)
Term
training interventions
Definition
aimed at increasing job related competencies and skills
Term
support practices
Definition
help employees manage and balance the demands that exist in the different roles they have
Term
exercise regularly, focus on enjoying what you do, develop and use planning skills
Definition
things you can do for individual stress management
Term
increase associates' autonomy and control, improve physical working conditions (better lighting), design jobs so that they are meaningful and stimulating, increase associates' involvement in decision making
Definition
things that can be done for organizational stress management
Term
Moderate (neg)
Definition
Correlation between strains and job performance. (task performance)
Term
Strong (neg)
Definition
Corr. b/w strains and o.c. (affective and normative)
Term
40%
Definition
% of US workers that feel their job is very stressful
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