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MGMT 363 - Ch. 16
Organizational Culture
43
Management
Undergraduate 3
05/09/2009

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Term
Organizational culture
Definition
The shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees.
Term
Observable artifacts, espoused values, basic underlying assumptions
Definition
Three components of an organization's culture
Term
Observable artifacts
Definition
The manifestations of an organization's culture that employees can easily see or talk about.
Term
Symbols
Definition
Can be found throughout an organization, from its corporate logo to the images it places on its Web site to the uniforms its employees wear.
Term
Physical structures
Definition
The organization's buildings and internal office design.
Term
Language
Definition
reflects the jargon, slang, and slogans used within the walls of an organization
Term
Stories
Definition
Consist of anecdotes, accounts, legends, and myths passed down from cohort to cohort within an organization
Term
Rituals
Definition
Daily or weekly planned routines that occur in an organization.
Term
Ceremonies
Definition
Formal events, generally performed in front of an audience of organizational members.
Term
Espoused values
Definition
the beliefs, philosophies, and norms a company explicitly states.
Term
Basic underlying assumptions
Definition
Taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation.
Term
Solidarity
Definition
Degree to which group members think and act alike.
Term
sociability
Definition
represents how friendly employees are to one another
Term
Fragmented culture
Definition
Environment in which employees are distant and disconnected from one another. (low solidarity and sociability)
Term
mercenary culture
Definition
Environment in which employees think alike but aren't friendly to one another. (low sociability, high solidarity)
Term
communal culture
Definition
Environment in which all employees are friendly to one another, but everyone thinks differently and does his own thing. (high sociability, low solidarity)
Term
networked culture
Definition
organizations with friendly employees who all think alike have this type of culture. (high sociability and solidarity)
Term
Customer service culture
Definition
Culture focused on service quality.
Term
Safety culture
Definition
Culture focused on the safety of employees.
Term
Service-oriented leadership behavior -> service culture -> service-oriented employee behaviors -> customer satisfaction -> unite sales
Definition
Service culture process
Term
diversity culture
Definition
Culture focused on fostering or taking advantage of a diverse group of employees.
Term
creativity culture
Definition
Culture that has shown to affect both the quantity and quality of creative ideas within an organization.
Term
Culture strength
Definition
The degree to which employees agree about how things should happen within the organization and behave accordingly.
Term
High consensus
Definition
When employees definitely agree about the way things are supposed to happen within the organization
Term
High intensity
Definition
When employees' subsequent behaviors are consistent with the expectations of how things are supposed to happen in an organization.
Term
Subculture
Definition
A culture created within a small subset of an organization's employees.
Term
Counterculture
Definition
When a subculture's values don't match those of the organization.
Term
ASA(attraction-selection-attrition) framework
Definition
Holds that potential employees will be attracted to organizations whose cultures match their own personalities, meaning that some potential job applicants won't apply due to a perceived lack of fit. In addition, organizations will select candidates based on whether their personalities fit the culture. Finally, those who still don't fit will either be unhappy or ineffective when working for the organization, which leads to attrition.
Term
Attrition
Definition
Voluntary or involuntary turnover.
Term
Socialization
Definition
Primary process by which employees learn the social knowledge that enables them to understand and adapt to the organization's culture.
Term
goals and values, performance proficiency, language, history, politics, people
Definition
Dimensions of Organizational socialization
Term
anticipatory stage, encounter stage, understanding and adaptation stage
Definition
3 stages of socialization
Term
Anticipatory stage
Definition
Happens prior to an employee spending even one second on the job
Term
Encounter stage
Definition
Socialization that begins the day an employee starts work
Term
Reality shock
Definition
A mismatch of information that occurs when an employee finds that aspects of working at a company are not what the employee expected it to be.
Term
Understanding and adaptation
Definition
During this stage, newcomers come to learn the content areas of socialization and internalize the norms and expected behaviours of the organization.
Term
20%
Definition
Rate of successful culture change in organizations.
Term
Person-organization fit
Definition
the degree to which a person's personality and values match the culture of an organization.
Term
Weak
Definition
correlation b/w person-organization fit and job performance
Term
strong
Definition
correlation b/w person-organization fit and org. commitment
Term
Realistic Job previews (RJPs)
Definition
the process of ensuring that a potential employee understands both the positive and negative aspects of the potential job. It is also one of the most inexpensive and effective ways to lower early turnover among new hires.
Term
newcomer orientation
Definition
A common form of training during which new hires learn more about the organization.
Term
Mentoring
Definition
Process by which a junior-level employee (protégé/mentee) develops a deep and long-lasting relationship with a more senior-level employee (mentor) within the organization.
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