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MGMT 300 CHAPT 7
Trust
19
Management
Undergraduate 3
06/06/2010

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Term
Trust
Definition
Willingness to be vulnerable based on positive expectations.
Term
Justice
Definition
percieved fairness of decison making
Term
Ethics
Definition
Degree to which behaviors are in accordance with generally accepted moral norms.
Term
What are 3 types of trust levels?
Definition
1)Disposition-based
2)Cognition-based
3)Affect-based
Term
Trust: Disposition-based
Definition
Your personality traits include a general propensity to trust others...."faith in human nature"
*indisposed-give benefit of the doubt
*can come from genetics, observing paretns, or even training to some extent
Term
Trust: Cognition-based trust
Definition
Driven by the authority's "track record"
-> how we assess trustworthiness?
*competence
*character
*benevolence-belief that the authority wants to do good for the trustor.
Term
Affect-based trust
Definition
More emotional than rational..we trust becuz we have feelings for the person in question, we really like them and have a fondness for them.
Term
Another way to measure trustworthiness:
Credibility Research (SEXI)
Definition
S: Safety/honesty
E: Expertise
X: Xuberance
I: Identity with the subject
Term
Another way to measure trustworthiness:
Leakage Cues Hypothesis
Definition
Ppl. control leakage cues ex: Poker but miss their voice/hand signals.
Term
Why would trust have a moderate correlation to job performance and a strong correlation to organizational commitment?
Definition
DUH!
Term
Distributive justice
Definition
The percieved fairness of decision-making OUTCOMES.
*Equity vs. equality vs. need
*Are rewards allocated according to the proper norm?
Term
Procedural justice
Definition
percieved fairness of decision-making PROCESSES.
*Voice, correctability, representativeness, accuracy
Term
Interpersonal justice
Definition
percieved fairness of the treatment receieved by employees from authorities.
*Respect rule- treat in a dignified manner and Propriety rule- refrain from making offensive remarks.
Term
Informational justice
Definition
percieve fairness of the COMMUNICATIONS provided to employees from authorities.
*Justification rule- authorities explain decision making procedures and outcomes in a comprehensive and reasonable manner.
*Truthfulness rule- communications are honest and candid.
Term
What is the 4 component-model of ethical decision making?
Definition
1)Moral Awareness
2)Moral Judgement
3)Moral Intent
4)Ethical Behavior
Term
Moral Awareness
Definition
Occurs when an authority recognizes that a moral issue exists in a situation. (ethical sensitivity)
Term
Moral Judgment
Definition
When authority identifies the morally "right" course of action
Term
Stages of cognitive moral development?
Definition
*Preconventional:
Stage 1: Avoid Punishment
Stage 2: Maintain exchange relationships
*Conventional
Stage 3: Earn the approval of others
Stage 4: Follow rules and laws
*Principled
Stage 5: Protect individual's rights
Stage 6:Follow universal principles
Term
Moral Intent
Definition
The authority has to WANT to act ethically, their commitment to the moral course of action.
*Driver of moral intent is moral identity- degree to which a person sees him/herself as a moral person.
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