Shared Flashcard Set

Details

MGMT 300 CHAPT 2
Job performance
23
Management
Undergraduate 3
06/06/2010

Additional Management Flashcards

 


 

Cards

Term
What are 3 dimensions of Job performance?
Definition
1)Task Performance
2)Citizensip Behavior
3)Counterproductive Behavior
Term
Job Performance
Definition
Employee behaviors that contribute either positively or negatively to the accomplishment of organizational goals.
Term
Task Performance
Definition
Employee behaviors that are directly involved in the transformation of organizational resources into the goods and services tat te organization produces.
Term
Routine task performance
Definition
Habitual responses to predictable task demands.
Term
Adaptive task performance
Definition
Thoughtful responses to unique/unusual task demands.
Term
Job Analysis
Definition
A process by which an organization determines the requirments of specific jobs.
Term
Occupational Information Network (O*NET)
Definition
Online database containing job tasks, behaviors, skills, and abilities.
Term
Citizenship behavior
Definition
voluntary employee behaviors that contribute to organizational goals.
Term
Interpersonal citizenship behavior
Definition
Going beyond normal job expectations to assist, support, and develop coworkers.
Term
What are 3 types of interpersonal citizenship behavior and their definitions?
Definition
1)Helping-Assisting coworkers who have heavy workloads, aiding in personal matters, and showing new employees the ropes.
2)Courtesy-Sharing important info with workers
3)Sportsmanship- Maintaning positive attitude with coworkers through good and bad times.
Term
Organizational citizenship behavior
Definition
Going beyond normal expectations to improve organization as well as defending it and being loyal to it.
Term
What are 3 types of organizational citizenship behavior and their definitions?
Definition
1)Voice- when employee speaks up to offer constructive suggestions for changes.
2)Civic virtue- participating in company operations at a deeper-than normal level by voluntary meetings and news that affect the company.
3)Boosterism- Positively representing the organization in public.
Term
Counterproductive behavior
Definition
Employee behaviors that intentionally hinder organizational goal accomplishment.
Term
Name 4 counterproductive behaviors
Definition
1)Property Deviance
2)Production Deviance
3)Political Deviance
4)Personal Aggression
Term
Property Deviance
Definition
Behaviors that harm the organization's assets and possesions.
-Sabatoge
-Theft
Term
Production Deviance
Definition
Intentionally reducing organizational efficiency of work output.
-Wasting resources
-Substance Abuse
Term
Political Deviance
Definition
Behaviors that intentionally disadvantage other individuals.
-Gossiping
-Incivility
Term
Personal Aggression
Definition
Hostile verbal and physical actions directed toward other employees.
-Harassment
-Abuse
Term
Knowledge work
Definition
Jobs that involve cognitive activity
Term
Service work
Definition
service that involves direct verbal or physical interactions with customers
Term
Management by objectives (MBO)
Definition
Management philosophy that bases employee evaluations on whether specific performance goals have been met.
Term
Behaviorally anchored rating scales (BARS)
Definition
Uses examples of critical incidents to evaluate an employee's job performance behaviors directly ex: 5 to 1 scale
Term
360-degree feedback
Definition
collecting performance information not just from the supervisor but from anyone else that has 1st hand knowledge about the employees performance behaviors.
Supporting users have an ad free experience!