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Human Resources
final exam
62
Management
Undergraduate 3
05/09/2009

Additional Management Flashcards

 


 

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Term
human resource management (HRM)
Definition
__ is the set of organizational activities directed at attracting, developing, and maintaining and effective work force
Term
equal employment opportunity (EEO)
Definition
Title VII of Civil Rights Act of 1964. Forbids discrimination in all areas of the employment relationship. Employers are not required to seek out and hire minorities, but they must treat fairly all who apply.
Term
equal employment opportunity commission
Definition
federal agency charged with enforcing Title VII as wells as several other employment-related laws
Term
affirmative action
Definition
a part of EEO. The commitment of employers to proactively seek out, assist in developing, and hire employees from groups that are underrepresented in the organization. Various executive orders (#11246) required employers with federal contracts to develop _____ plans
Term
Pregnancy Discrimination Act
Definition
specifically outlaws discrimination on the basis of pregnancy
Term
age discrimination in employment of 1967
Definition
outlaws discrimination against people older than 40 years of age
Term
Americans with disabilities act of 1990
Definition
forbids discrimination on the basis of disabilities and requires employers to provide reasonable accommodations for disabled employees
Term
civil rights act of 1991
Definition
amended the original civil rights act, making it easier to bring discrimination lawsuits while also limiting punitive damages that can be awarded in those suits
Term
fair labor standards act of 1938
Definition
sets a minimum wage and requires overtime pay for work in excess of 40 hours per week for non-exempt employees
Term
equal pay act of 1963
Definition
requires men and women to be paid the same amount for doing the same jobs; exceptions are permitted for seniority and merit pay
Term
employee retirement income security act of 1974
Definition
sets standards for pension plan management and provides federal insurance if pension plans go bankrupt
Term
family and medical leave act of 1993
Definition
requires employers to provide up to 12 weeks of unpaid leave for family and medical emergencies
Term
national labor relations act of 1935 (wagner act)
Definition
this act set procedures for employees to vote whether to have a union; if they vote for a union, management is required to collectively bargain with the union
Term
national labor relations board
Definition
the federal agency empowered to enforce provisions of the NLRA
Term
labor management relations act of 1947 (taft-hartley act)
Definition
amended the nlra to limit the power of unions and increase management's rights during organizing campaigns. allows the US president to prevent or end a strike that endangers national security
Term
occupational safety and health act of 1970
Definition
requires that employers provide a place of employment that is free from hazards that may cause death or serious physical injury. They must also obey the safety and health standards established by the similarly-named agency
Term
temporary workers
Definition
an increasing trend in organizations is to use more temporary workers without the risk that the organization may have to eliminate their jobs
Term
dual-career families
Definition
firms are increasingly having to make accomodations for ____________ by delaying transfers, offering employment to spouses, and providng more flexible work schedules and benefits packages
Term
employment at will
Definition
a traditional view of the workplace in which an organization can fire an employee for any or no reason. The new argument is that an organization should be able to fire only those who are poor performers or who violate rules. Recent court cases have upheld the new argument in placing limits on an organization's abillity to terminate by required just cause for firing
Term
job analysis
Definition
a systematic analysis of jobs within an organization
Term
job description
Definition
a listing of the job's duties; its working conditions; and the tools, materials, and equipment used to perform the job
Term
job specification
Definition
a listing of the skills, abilities, and other credentials the incumbent jobholder will need to do a job
Term
replacement chart
Definition
a list of managerial positions in the organization, the occupants, how long they will stay in the position, and who will replace them
Term
employee information system (skills inventory)
Definition
a database of employees' education, skills, work experiences, and career expectations, usually computerized
Term
recruiting
Definition
the process of attracting qualified persons to apply for jobs that are open
Term
internal recruiting
Definition
considering present employees as candidates for openings. Promotion from within can help build morale and reduce turnover of high-quality employees. However, having to successively fill vacant positions is called the "ripple effect."
Term
external recruiting
Definition
attracting persons from outside the job. Realistic Job Preview is considered a successful method to ensure person-job fit
Term
validation
Definition
the process of determining the extent to which a selection device is really predictive of future job performance
Term
predictive validation
Definition
correlating previously collected test scores of emplooyees with the empoloyees' actual job performance
Term
content validation
Definition
the use of logican djob analysis to determine that selection techniques measure the exact skills needed for job performance. Used to establish the job relatedness of a selection device.
Term
application blanks
Definition
used to gather info about work history, educational background, and other job-related demographic data. Must not ask for info unrelated to job.
Term
tests
Definition
ability, skill, aptitude, or knowledge ____ are usually the best predictors of job success. Must be validated, administred, and scored consistently
Term
interviews
Definition
__ can be poor predictors of job success.
Term
assessment centers
Definition
a popular method for selecting managers and are particularly good for selecting current employees for promotion. A content validation of major parts of the managerial job.
Term
conscientiousness
Definition
the best way to predict performance across all jobs
Term
training
Definition
teaching operational or technical employees how to do the job for which they were hired
Term
development
Definition
teaching managers and professionals the skills needed for both present and future jobs
Term
lectures, role play and case studies, on-the0job and vestibule training
Definition
a few types of common training methods
Term
lectures
Definition
this type of training method works well with factual material
Term
role play and case studies
Definition
this type of training is good for improving interpersonal relations skills or group decision-making
Term
on the job and vestibule training
Definition
this type of training facilitates learning physical skills through practice and actual use of tools
Term
performance appraisal
Definition
__ is a formal assessment of how well employees do their jobs.
Term
Appraisal validates the selection process and the effects of training; appraisal aids in making decisions about pay raises, promotions, and training; provides feedback to employees to improve their performance adn plan future careers.
Definition
Reasons for performance appraisal
Term
Actual output (units produced), scrap rate, dollar volume of sales, and number of claims processed. Can become contaminated by outside factors, resulting in "opportunity bias" where some have a better chance to perform than others. Special performance tests are a method in which each employee is assessed under standardized conditions. Performance tests measure ability, not motivation.
Definition
objective measures of performance
Term
ranking, rating
Definition
two judgmental methods of performance appraisal
Term
ranking
Definition
This judgmental method of performance appraisal compares employees directly with each other. Difficult to do with large numbers, difficult to make comparisons across work groups, employees are ranked only on overall performance, do not provide useful info for employee feedback
Term
rating
Definition
This judgmental method of performance appraisal compares each employee with a fixed standard.
Term
Behaviorally Anchored Rating Scale
Definition
____ is a sophisticated method in which supervisors construct a rating scale where each point on the scale is associated with behavioral anchors. (It is a style of which judgmental method of performance appraisal.
Term
recency error, errors of leniency and strictness, halo error, central tendency error
Definition
4 types of performance appraisal errors
Term
recency error
Definition
the tendency of the evaluator to base judgments on the subordinate's most recent performance because it is the most easily recalled
Term
errors of leniency and strictness
Definition
an error. being to lenient, too strict, or tending to rate all employees as "average"
Term
halo error
Definition
allowing the assessment of the employee on one dimension to spread to that employee's ratings on other dimensions
Term
central tendency error
Definition
occurs when a rater gives all the workers the same rating in order to avoid conflict between workers
Term
performance feedback
Definition
___ is best given in a private meeting between the employee and immediate supervisor. Discussion should focus on the facts: assessed level of performance, how and why the assessment was made, and how the employee's performance can be improved.

Final and most difficult part of appraisal process.
Term
360 degree feedback
Definition
a type of feedback in which managers are evaluated by everyone around them
Term
compensation
Definition
the financial remuneration given by the organization to its employees in exchange for their work
Term
wages
Definition
hourly compensation paid to operating employees
Term
salary
Definition
refers to compensation paid for the total contribution of an employee and not based on total hours worked
Term
incentives
Definition
represent special compensation opportunities that are usually tied to performance
Term
benefits
Definition
things of value other than compensation that an organization provides to its workers. The average company spends an amount equal to or more than one-third of its cash payroll on this
Term
managing benefits carefull
Definition
shop carefully for best-cost providers, avoid redundant coverage, provide only the benefits that employees want
Term
pay for time not worked; insurance; employee service benefits; on site childcare, mortgage assistance, etc
Definition
types of benefits
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