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Chapter 6 vocab
Vocabulary for test 2
32
Communication
Undergraduate 1
10/10/2010

Additional Communication Flashcards

 


 

Cards

Term
Hearing
Definition
The physical process of letting in audible stimuli without focusing on the stimuli.
Term
Working Memory Theory
Definition
A theory that states that we can pay attention to several stimuli and simultaneously store stimuli for future reference.
Term
Listening
Definition
The dynamic, transactional process of receiving, recalling, rating and responding to stimuli, messages or both.
Term
Four "Rs" of Listening
Definition
The four components of the listening process: receiving, responding, recalling and rating.
Term
Receiving
Definition
The verbal and nonverbal acknowledgement of a message
Term
Mindless
Definition
Being unaware of the stimuli around us.
Term
Responding
Definition
Providing observable feedback to a sender's message.
Term
Recalling
Definition
Understanding a message, storing it for future encounters, and remembering them.
Term
American Sign Language
Definition
A visual rather than auditory form of communication that is composed of precise hand shapes and movements.
Term
Message Overload
Definition
The result when senders receive more messages than they can process
Term
Multitasking
Definition
The simultaneous performance of two or more tasks.
Term
Conversational Narcissism
Definition
Engaging in an extreme amount of self-focusing during a conversation, to the exclusion of another person.
Term
Listening Gap
Definition
The time difference between our mental ability to interpret words and the speed at which they arrive at our brain.
Term
Selective Listening
Definition
Responding to some parts of a message and rejecting others.
Term
Talkaholic
Definition
A compulsive talker who hogs the conversational stage and monopolizes the conversation.
Term
Psuedolisten
Definition
To pretend to listen by nodding our heads, looking at the speaker, smiling at the appropriate times, or practicing other kinds of attention feigning
Term
Gap Fillers
Definition
Listeners who think they can correctly guess the rest of the story a speaker is telling and don't need the speaker to continue.
Term
Defensive Listening
Definition
Viewing innocent comments as personal attacks or hostile criticisms.
Term
Ambushing
Definition
Listening carefully to a message and then using the information later to attack the sender.
Term
Listening Style
Definition
A predominant and preferred approach to listening to the messages we hear.
Term
People-centered Listening
Definition
A listening style associated with concern for other people's feelings or emotions.
Term
Action-centered Listening Style
Definition
A listening style associated with listeners who want messages to be highly organized, concise, and error-free.
Term
Second-guess
Definition
To questions the assumptions underlying a message.
Term
Content-centered listening
Definition
A listening style associated with listeners who focus on the facts and details of a message.
Term
Time-centered Listening
Definition
A listening style associated with listeners who want messages to be presented succinctly.
Term
Empathy
Definition
The process of identifying with or attempting to experience the thoughts, beliefs, and actions of another.
Term
Nonjudgemental Feedback
Definition
Feedback that describes another's behavior and then explains how that behavior made us feel.
Term
Paraphrasing
Definition
Restating the essence of a sender's message in our own words.
Term
Dialogue Enhancers
Definition
Supporting statements, such as "I see" or "I'm listening" that indicate that we are involved in a message.
Term
Chunking
Definition
Placing pieced of information into manageable and retrievable sets.
Term
Rating
Definition
Evaluating or assessing a message.
Term
Opinion
Definition
A view, judgement, or appraisal based on our beliefs or values.
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