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Computer Science
Professional
03/11/2013

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Cards

Term
A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

a. one or more fans are inoperable.
b. the memory is defective.
c. the case is too small.
d. the processor is too fast.
e. there are not e
Definition
one or more fans are inoperable.

there are not enough fans.
Term
A customer brings a PC in for repair, and asks when it will be done. Which of the following is the BEST response for the technician to give?

a. Ask the customer when they would like to have the
work completed.
b. Inform the customer that others are waiting. The
technician will get back to them as soon as
possible.
c. Ask the customer to check daily to see when it is
completed.
d. Give the customer an estimated time for repair based
on the technicians assessment.
Definition
Give the customer an estimated time for repair based on the technicians assessment.
Term
A customer reports that when the computer starts up, it sounds like an airplane taking off. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. Which of the following should be the FIRST course of action?
Choose one answer.
a. Check the BIOS for temperature changes.
b. Open the case and determine the cause of the noise.
c. Verify that the user has not made any OS changes.
d. Attempt to replicate and verify the issue.
Definition
Attempt to replicate and verify the issue
Term
A customer states that the computer is making a loud noise. Which of the following should the technician do FIRST upon arrival at the customer site?

a. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify.
b. Call another technician who has worked with this customer in the past and inquire about any prior issues.
c. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system.
d. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon.
Definition
Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify.
Term
A desktop computer is not responding when the power button is pressed. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Which of the following is the NEXT troubleshooting step the technician should take?

a. Check the power supply for voltage output.
b. Verify that the power button is plugged into the motherboard.
c. Check the power outlet to verify it is supplying power.
d. Replace the power button.
Definition
Check the power outlet to verify it is supplying power.
Term
A dual core CPU has:

a. two separate processing units.
b. twice the amount of cache.
c. has two error correcting and checking units.
d. double the number of pins.
Definition
two separate processing units.
Term
A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Which of the following would be the BEST way to communicate the mandatory update to the users?

a. Install the update without notice.
b. Stop the mandatory update.
c. Post notices around the building.
d. Email the users about the update.
Definition
Email the users about the update.
Term
A system is malfunctioning and the technician has asked the user about any recent changes to the system. Before the technician performs any diagnostics which of the following actions should the technician take?

a. Run a backup routine.
b. Apply the latest service pack.
c. Boot into Safe Mode.
d. Run a power supply test.
Definition
Run a backup routine.
Term
A technician arrives to resolve a customer issue. Although the technician has immediately responded to the dispatch, the technician finds the customer extremely angry that it has taken over four hours for a response.

a. Empathize with the customers urgency and explain that there have been problems with the call tracking system for weeks. Make sure the customer is aware that the current service level agreement allows for an eight hour response.
b. Focus on completing the task in an expedited manner. Upon closure, document the situation and inform management that the customers behavior was undesirable.
c. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time.
d. Empathize with the customer then focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager that the customer was not happy with the response time.
Definition
Empathize with the customer then focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager that the customer was not happy with the response time.
Term
A technician has replaced a bad power supply in a workstation. The workstation does not power up properly. Which of the following is the MOST likely cause?

a. Power supply wattage is too low.
b. Power supply is the wrong form factor.
c. Powersupplys fan is defective.
d. Power supply wattage is too high.
Definition
Power supply wattage is too low.
Term
A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause?

a. The hardware dongle was not installed. t
b. The operating system does not support security dongles.
c. The software was installed incorrectly.
d. The software is not supported by the operating system.
Definition
The hardware dongle was not installed.
Term
technician is at a service call and notices that the language on the workstation is different that the technicians native language. The current language on the workstation is the customers native language. Which of the following options should the technician do NEXT?

a. Change the language and complete the service call.
b. Explain that the issue can not be resolved because the technician does not understand the language.
c. Tell the customer that the operating system is corrupted and must be reinstalled.
d. Ask the customer if the technician can change the language.
Definition
Ask the customer if the technician can change the language.
Term
A technician is on a service call and notices that a friend is calling. Which of the following is the BEST course of action?
Choose one answer.
a. Ask the customer for permission before answering
the call.
b. Step outside and answer the call.
c. Ignore the call and call back afterwards.
d. Answer the call and then resume work.
Definition
Ignore the call and call back afterwards.
Term
A technician is troubleshooting a computer error. After initial troubleshooting, they called the OEM and identify the problem. Which of the following should the technician do FIRST after the problem is resolved?

a. Call the department management to document the
issue.
b. Describe the issue at the next staff meeting.
c. Document the issue and the applied solution.
d. Post the solution on an online tech forum.
Definition
Document the issue and the applied solution.
Term
A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST?

a. CPU seating
b. Vents for blockage
c. Hyperthreading settings
d. Ribbon cable seating
Definition
Vents for blockage
Term
A technician uses a call logging process in order to: (Select TWO).

a. track the process of the incident.
b. compose a record which allows user authentication.
c. help maintain a balanced workload for the help desk
technicians.
d. identify common issues among multiple users.

e. select the appropriate priority level for the issue.
Definition
track the process of the incident.

identify common issues among multiple users.
Term
A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Which of the following is MOST likely the cause?

a. The default printer is out of paper or offline.
b. The UPS is disconnected from the wall.
c. A new security update is available for download.
d. The speaker wires were disconnected while cleaning.
Definition
The UPS is disconnected from the wall.
Term
A user emails to report that their computer is experiencing a bluescreen error. Which of the following troubleshooting steps should the technician perform FIRST?

a. Replace the motherboard and perform a system
restore.
b. Contact the user to determine if any recent changes
have been made to the computer.
c. Replace RAM modules and verify that all other
system components are operating properly.
d. Use Windows Recovery Console to perform a repair
installation of Windows.
Definition
Contact the user to determine if any recent changes have been made to the computer.
Term
A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Which of the following is MOST likely the issue?

a. Processor
b. Case fan
c. Hard drive
d. RAM
Definition
Hard drive
Term
A user reports that during a business trip to Europe, the AC adapter for their older laptop quit working. Which of the following is the MOST likely explanation?

a. The adapter was rated for 220-240 Volts.
b. The AC adapter was inserted in the incorrect port.
c. The adapter was rated for 110-120 Volts.
d. The adapter was rated at 50-60 Hertz.
Definition
The adapter was rated for 110-120 Volts.
Term
Marks: 1
A user reports that they have not heard from the help desk since calling in a problem two days ago. Which of the following is the BEST response?

a. Inform the user that the problem will be escalated
to a supervisor for resolution.
b. Inform the user that there is no record of the
prior
call.
c. Close existing ticket and open a new trouble
ticket
for the user.
d. Inform the user that a technician will be out to
resolve their problem shortly.
Definition
Inform the user that the problem will be escalated to a supervisor for resolution.
Term
A user running Windows XP is experiencing degraded system performance while a particular application is running. Which of the following interfaces should the technician use to manage current application processes on the users computer?

a. REGEDIT
b. Task Manager
c. Computer Management
d. Event Viewer
Definition
Task Manager
Term
A user states that a program is missing from the computer and it had just been used yesterday. Which of the following questions should a technician ask to help determine what occurred?

a. Are you sure you ran a find on the system and the
program is just not misfiled?
b. Did you check the Recycle Bin to see if the shortcut
was accidentally deleted?
c. Are you sure you were using that program?
d. Was there a power outage since yesterday?
Definition
Did you check the Recycle Bin to see if the shortcut was accidentally deleted?
Term
Before returning a repaired system to a user, which of the following should be done? (Select TWO).

a. Inform the user that the computer may not function
as it did before the problem occurred.
b. Document the system findings, actions, and
outcomes.
c. Change the users permissions so that they cannot
create any potential problems in the future.
d. Verify full system functionality and implement
preventative measures.
e. Inform the user every step that was performed
throughout the entire troubleshooting process.
Definition
Document the system findings, actions, and outcomes.

Verify full system functionality and implement preventative measures.
Term
Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase?

a. Amount of time necessary for the UPS to run in a
power outage.
b. The number and size of all applications running on
each workstation.
c. The physical footprint of the UPS.
d. The amount of space available at each workstation
to place the UPS.
Definition
Amount of time necessary for the UPS to run in a power outage.
Term
The file server had an expected outage this morning. A technician believes the on-board NIC is bad. One particular caller demands to know exactly how long the system will be down. Which of the following would be the appropriate response?

a. We have identified the problem and we will have it
back up as soon as possible."
b. Is your work solely depending on the server? Try to
not be upset because before you know it, the server
will be back up.
c. There is no way to tell how long this will take.
Hardware and software are not exact sciences. I am
not the server technician so please do not take a
bad tone with me.
d. We believe the problem is the network interface
card. We will have it back up within the hour.
Definition
We have identified the problem and we will have it back up as soon as possible."
Term
To lengthen the life of computer hardware, it is BEST to perform which of the following actions on a routine basis?

a. Degauss the display and drives.
b. Clean out the dirt with a damp rag.
c. Clean out the dust with compressed air.
d. Defragment the hard drive weekly.
Definition
Clean out the dust with compressed air.
Term
When attempting to understand a problem the technician should ask the:

a. users coworker to confirm what the user said and verify there is a problem.
b. user to explain the problem and listen without interrupting the user.
c. user to move so the technician can check the computer for problems.
d. user to state the issue and stop the user when the technician has an idea of how to fix the problem.
Definition
user to explain the problem and listen without interrupting the user.
Term
When troubleshooting an issue with a customer. Which of the following is the FIRST thing the technician should do?

a. Unplug the PC and put on an anti-static wrist strap.
b. Update the virus definitions and start a scan for viruses.
c. Verify when the last time the computer was working correctly was.
d. Inform the customer of how long it might take to resolve the problem.
Definition
Verify when the last time the computer was working correctly was.
Term
Which of the following are forms of biometric authentication? (Select THREE).

a. Fingerprint reader
b. Smart card
c. Barcode scanner
d. Voice recognition
e. Optical recognition
Definition
Fingerprint reader

Voice recognition
Optical recognition
Term
Which of the following BEST describes L1 cache?

a. The largest cache that resides outside the chip level.
b. The largest cache that resides at the chip level.
c. The fastest cache that resides outside the chip level.
d. The fastest cache that resides at the chip level.
Definition
The fastest cache that resides at the chip level.
Term
Which of the following BEST prevents electrostatic discharge when working on a laptop?

a. Unplug the laptop
b. Nonmetallic tools
c. A UPS
d. A wrist strap
Definition
A wrist strap
Term
Which of the following BEST summarizes computer intrusion detection?

a. A motion sensitive web cam recording the room
b. A set of firewalls and anti-virus programs protecting the computer
c. An alert at logon when an unknown user has tried to logon
d. An alert when the computer case has been opened
Definition
An alert when the computer case has been opened
Term
Which of the following cards allows communications from the Internet to the computer by using Ethernet cable?

a. SATA
b. Bluetooth
c. Wireless card
d. NIC
Definition
NIC
Term
Which of the following components should be in contact with thermal compound? (Select TWO).

a. Fan
b. CPU
c. Heatsink
d. Motherboard
e. Capacitors
Definition
CPU
Heatsink
Term
Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"?

a. Issue prevention.
b. Efficiency tracking.
c. Problem analysis.
d. Root cause analysis.
Definition
Root cause analysis.
Term
Which of the following devices would enable a user to use multiple computers with a single monitor?

a. Capture card
b. USB hub
c. Graphics adaptor
d. KVM
Definition
KVM
Term
Which of the following information can be found on a MSDS?
.
a. Slipping hazards or dangerous footing concerns
b. Network diagram to prevent damaging any cables
c. High temperature warnings and cautions
d. Hazardous chemicals or compounds
Definition
Hazardous chemicals or compounds
Term
Which of the following interfaces are typically supported on the input side of a KVM switch?

a. PS/2, DB25, VGA
b. DB25, DB9, PS/2
c. PS/2, VGA, USB
d. PS/2, DB9, USB
Definition
PS/2, VGA, USB
Term
Which of the following is a benefit to hyper-threading?

a. Improved performance
b. Improved video game performance
c. Improved security features
d. Improved registry settings
Definition
Improved performance
Term
Which of the following is a primary safety factor when using a soldering iron?

a. RF or wireless interference
b. Static or ESD damage
c. Voltage or shocks
d. Heat or burns
Definition
Heat or burns
Term
Which of the following is important to know when selecting a power supply?

a. Amperage and size
b. Wattage and size
c. Resistance and size
d. Voltages and size
Definition
Wattage and size
Term
Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage?

a. Memory chip
b. LCD monitor
c. NIC
d. CRT monitor
Definition
Memory chip
Term
Which of the following is the MOST common form of a serial port?

a. RJ-45
b. 15-pin
c. 9-pin D.shell
d. 6-pin Mini-DIN
e. shell
Definition
9-pin D.shell
Term
Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air?
Choose one answer.
a. Leave the unit powered up so that any issues with cleaning can be immediately realized.
b. Unplug the power cable, remove the cover, hold the can upright and spray.
c. Unplug the power cable, remove all the components inside the case and spray each one separately.
d. Unplug the power cable, remove the cover, remove all components, hold the can upside down and spray
Definition
Unplug the power cable, remove the cover, hold the can upright and spray.
Term
Which of the following is the purpose of the voltage selector switch?

a. To change the output voltage to meet the needs of the motherboard
b. To allow alternating current to be used instead of direct current
c. To allow the power supply to operate at different voltages Correct
d. To change the voltage coming from the wall
Definition
To allow the power supply to operate at different voltages
Term
Which of the following locations BEST describes the correct placement of thermal compound?

a. On the outside of a heat sink
b. On top of a component
c. Between a component and a heat sink
d. In the socket of a component
Definition
Between a component and a heat sink
Term
Which of the following should be plugged into a UPS located at a users desk? (Select THREE).

a. Laser Printer
b. Monitor Correct
c. Laptop AC Adapter
d. Portable Heater
e. Computer
Definition
Monitor
Laptop AC Adapter
Computer
Term
Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time?

a. Dual independent bus architecture
b. MMX technology
c. Hyperthreading
d. DDR2 RAM
Definition
Hyperthreading
Term
Which of the following would be the BEST way to improve airflow inside a computer?

a. Install a liquid cooling solution.
b. Install round IDE cabling.
c. Remove unneeded fans.
d. Replace the side panels with mesh wires.
Definition
Install round IDE cabling
Term
While troubleshooting a computer problem, a technician has determined what has caused the problem. Which of the following should be the technicians NEXT troubleshooting step?

a. Establish a plan of action and implement the solution.
b. Verify full system functionality.
c. Ask the user opened ended questions to see if they agree with the cause.
d. Document findings, actions and outcomes.
Definition
Establish a plan of action and implement the solution.
Term
While working inside of a desktop computer, a technician finds a wire with insulation damage from rubbing up against a cooling fan. Which of the following should be used to repair the wire?

a. Masking tape
b. Wire nut
c. Duct tape
d. Electrical tape
Definition
Electrical tape
Term
While troubleshooting a problem on a users computer, a technician discovers content which they believe may be illegal. Which of the following describes the BEST course of action?

a. Report the situation to the appropriate authorities.
b. Insist that the user immediately delete the content.
c. Ignore the content and complete the repair.
d. Delete all the illegal content from the user's
computer.
Definition
Report the situation to the appropriate authorities.
Term
A customer is experiencing intermittent lockups and rebooting symptoms, memory errors and occasional malfunction of the USB peripherals. Which of the following is MOST likely the cause?

a. The wrong type of USB driver is installed.
b. The power supply is too small or defective.
c. The wrong type of memory is installed.
d. There is motherboard chipset incompatibility.
Definition
The power supply is too small or defective.
Term
A technician is installing a printer that uses a parallel cable to connect to a computer. Which of the following pin configurations might the technician encounter? (Select TWO).

a. 36 pin Centronics
b. 9 pin D-type
c. 25 pin D-type
d. 25 pin Centronics
e. 13 pin D-type
Definition
36 pin Centronics

25 pin D-type
Term
A technician is troubleshooting a computer and observes that the fan on the power supply is not working. Which of the following should the technician do?

a. Replace the power supply unit.
b. Reduce the power supply voltage.
c. Replace the fan on the CPU.
d. Replace the power switch.
Definition
Replace the power supply unit.
Term
A technician receives a computer for repair with a work order stating, erratic behavior please resolve. Which of the following can be done to diagnose the problem?

a. Strip the system down to the essential components and systematically replace components until the system is stable.
b. Boot the system and run DEFRAG.
c. Replace all system components.
d. Treat the system as though the system were new and format the hard drive; load a base operating system and run burn-in routines.
Definition
Strip the system down to the essential components and systematically replace components until the system is stable.
Term
A user reports that when pushing the power button the computer does not turn on and the fans do not make any noise. The computer had been working the previous day. Which of the following should the technician tell the user to do FIRST?

a. Check the power cord on the computer
b. Hold in the power button for thirty seconds.
c. Check the power cord on the monitor.
d. Determine whether the monitor cord is correctly
connected to the computer.
Definition
Check the power cord on the computer
Term
After gathering data which of the following actions should a technician take next when implementing the problem-solving process?

a. Diagnose the problem
b. Estimate the cost of repairing the problem.
c. Evaluate the solution.
d. Implement a solution.
Definition
Diagnose the problem
Term
During the servicing of a desktop PCI card, which of the following may cause the motherboard to fail? (Select TWO).

a. Power is still supplied to the system.
b. The PCI card is installed in a different slot and the original slot is not covered.
c. PCI plug-n-play is disabled in the BIOS.
d. A fan becomes dislodged and the system cannot cool properly.
e. An anti-static wrist strap is not utilized.
Definition
Power is still supplied to the system

An anti-static wrist strap is not utilized.
Term
One of the company systems in your office worked fine the day before, now you have a problem that there is no beep and nothing on the screen. What should you do?

a. There is a video adapter failure, replace card
b. None of the above
c. Check any loose wires.
d. Replace the monior.
Definition
Check any loose wires.
Term
The CPU capability that allows two different programs to run at the same time in different memory spaces is known as ____.

a. enhanced mode Incorrect
b. superscalar architecture
c. protected mode
d. speculative execution
Definition
protected mode
Term
The electrical component used by surge suppressors to block a voltage spike is called a ____.

a. coil
b. MOV
c. MRI
d. capacitor
Definition
MOV
Term
The electrical component used by surge suppressors to block a voltage spike is called a ____.

a. coil
b. MOV
c. MRI
d. capacitor
Definition
MOV
Term
To prevent loss of data due to a power outage: (Select TWO).

a. set power options to always on.
b. plug the computer into a surge suppressor.
c. plug the computer into an uninterruptible power
supply (UPS).
d. replace the CMOS battery.
e. regularly save open documents
Definition
plug the computer into an uninterruptible power supply (UPS).

regularly save open documents.
Term
What device would you use to filter out EMI and RFI?

a. an outlet center
b. a line conditioner
c. a surge suppressor
d. a UPS
Definition
a line conditioner
Term
When a 1.4 GHz laptop is operating at 800 MHz, the MOST likely cause is that ______.

a. hyper threading technology is being used
b. processor throttling technology is being used
c. the jumper settings are incorrect
d. the incorrect processor is installed
Definition
processor throttling technology is being used
Term
Which of the following connectors might be used on a video card to connect a monitor? (Select TWO).

a. PS/2
b. IEEE1394/Firewire
c. serial
d. DVI
e. VGA
Definition
DVI

VGA
Term
Which of the following ports is commonly used to connect a keyboard and a mouse?

a. PS/2
b. DB-25
c. Serial
d. RJ-45
Definition
PS/2
Term
Which of the following devices measures voltage?

a. loopback plug
b. inductive toner
c. multimeter
d. cable tester
Definition
multimeter
Term
Which of the following is the FIRST step in the problem-solving process?

a. Identify the problem.
b. Propose a solution.
c. Develop a solution.
d. Analyze the facts related to the problem.
Definition
Identify the problem.
Term
Marks: 1
Which of the following represents a safety hazard?

a. a concrete floor
b. a tiled floor
c. liquid on the floor
d. carpet
Definition
liquid on the floor.
Term
Which of the following would be the BEST way to apply thermal grease to a CPU?

a. Place on scratches and uneven areas
b. Apply in a thick layer
c. Around the edges of the CPU
d. Spread a small amount evenly
Definition
Spread a small amount evenly
Term
You are working as a technician at your company. You have received a new batch of workstations that needs to be installed for their users. When turning on one of the workstations a loud noise is heard and smoke is observed coming from the computer. You quickly unplug the computer from the power outlet. What else should you do?

a. get the RAM replaced.
b. contact the manufacturer to check warranty
coverage.
c. reboot in safe mode when plugged in again.
d. get the room ventilated.
Definition
get the room ventilated.
Term
Preventive maintenance on internal components includes:

a. resetting the BIOS configurations.
b. testing the capacitors and resistors.
c. removing dust from heatsinks and fans.
d. tightening the motherboard screws.
Definition
removing dust from heatsinks and fans.
Term
Resistance is measured in ____.

a. amps
b. ohms
c. watts
d. volts
Definition
ohms
Term
The CPU capability that allows a CPU to process one command and apply the results of that command to multiple data sets is known as ____.

a. SIMD
b. superscalar architecture
c. speculative execution
d. hyperthreading
Definition
SIMD
Term
A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue?

a. Loopback plugs
b. Toner probe
c. PSU tester
d. Events logs
Definition
PSU tester
Term
Marks: 1
A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Select TWO)

a. Check the video card integrity
b. Check the memory integrity
c. Check the CMOS battery
d. Check the optical drive integrity
e. Check the PSU integrity
Definition
Check the memory integrity.

Check the PSU integrity.
Term
A technician needs to install an appropriate PSU into a new machine. The technician needs available power for a floppy drive, two older IDE hard disks, a single SATA hard disk, and an IDE optical drive. How many unique power connectors will the PSU need to accommodate the listed devices?

a. 3
b. 2
c. 4
d. 5
Definition
3
Term
A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down?

a. The hard drive cable has become unseated.
b. A memory module has become unseated
c. The heat sink retaining clip has broken loose.
d. The CMOS battery is bad.
Definition
The heat sink retaining clip has broken loose.
Term
Before installing a new expansion card, which of the following should a technician consider? (Select TWO)

a. CPU type
b. Free hard drive space
c. Power supply wattage
d. Amount of RAM
e. Bus type
Definition
Power supply wattage

Bus type
Term
Best business practices in IT include.

a. always suggesting the least expensive option.
b. following up with a customer to verify satisfaction.
c. offering all possible choices to a customer
d. always suggesting the fastest route to fix the
problem.
Definition
following up with a customer to verify satisfaction.
Term
Which of the following are components of an “active” CPU cooling solution?

a. A heatsink, attached fan, and thermal compound.
b. A heatsink, case fan, and thermal compound.
c. A heatsink, radiator, and thermal compound.
d. A heatsink and thermal compound
Definition
A heatsink, attached fan, and thermal compound.
Term
Which of the following BEST describes a method for installing an operating system across the network?

a. IEEE 1394
b. NTFS
c. PXE
d. USB 3.0
Definition
PXE
Term
Which of the following features makes logical processor cores appear as physical cores to the operating system?

a. Hyperthreading
b. MMU virtualization
c. 64-bit architecture
d. XD-bit
Definition
Hyperthreading
Term
Marks: 1
Which of the following provides the BEST solution for customers needing quiet cooling options?

a. Liquid based
b. Thermal paste
c. Additional fans
d. Side panel slots
Definition
Liquid based
Term
Which of the following socket types is for an Intel CPU?

a. 1156
b. 940
c. AM3
d. F
Definition
1156
Term
Which of the following uses Intel’s core i CPUs? (Select TWO).

a. 1155
b. 775
c. AM3
d. 1366
e. F
Definition
1155
1366
Term
Which type of fire extinguishing technology should be used when encountering an electrical fire?

a. Overhead sprinkler system
b. Non-water based extinguishers
c. Water-based fire extinguishers
d. Class B fire extinguishers
Definition
Non-water based extinguishers
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