Shared Flashcard Set

Details

4.6
Given a scenario, troubleshoot printers with appropriate tools
35
Computer Science
Post-Graduate
01/21/2017

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Cards

Term
If your laser printer’s fuser roller is warped or worn, which output symptom will you observe?
Definition
Repeating horizontal lines or white spaces
Term
What condition would require you to clean the corona wire in a laser printer?
Definition
Repeating vertical lines or white spaces
Term
What is the most likely cause of the printer’s display being blank or having no image?
Definition
An issue with the printer’s power supply
Term
What should you do if the printer power is on but the display is blank?
Definition
Restart the printer by holding the power button down for several seconds
Term
What tool is helpful in determining where a print job is faulting?
Definition
The printer spooler
Term
What do test patterns do?
Definition
Check the clarity and print quality
Term
You receive multiple calls from users who cannot connect to a network printer. What do you do as a quick troubleshooting step toward resolution?
Definition
Unplug and re-plugin the printer’s Ethernet cable into the wall
Term
What can cause a printer’s queue to back up?
Definition
No paper in the printer
Term
When you try to print to a network printer that you know you have access to, you receive an “access denied” message. What do you do to resolve the issue?
Definition
Power cycle the printer to refresh all connections
Term
After checking a printer’s physical connectivity and after power cycling it, you receive an “access denied” message. What do you check now that the printer appears to be fully functional?
Definition
Verify the correct Internet Protocol (IP) address for the printer
Term
When you use your laser printer, the toner is not fused to the paper. What can you do to fix it?
Definition
Set the fuser mode for the paper
Term
If the toner is not fused to the paper, what step should you take?
Definition
-Follow the manufacturer's instructions to set fuser mode for the paper
-Then adjust the fuser roller
-Then clear the paper path
-Ensure you're using good-quality paper
Term
You have updated your printer drivers, but you still have ghosted printer output. What do you try next to resolve the problem?
Definition
Adjust the resolution in printer settings
Term
What tool should you use to clean toner that has built up within a printer?
Definition
A toner vacuum
Term
You find that a shared network printer’s printouts are faded. You replace the toner cartridge, but the printouts are still faded. What is the source of the problem?
Definition
The fuser
Term
What is NOT typically included in a laser printer’s maintenance kit?
Definition
Cans of compressed air
Term
What items are often included in a laser printer's maintenance kit?
Definition
The fuser assembly, transfer rollers, and cloths and gloves for handling printer components
Term
Though most printer manufacturers have a unique set of error codes, what is the first thing you should do upon seeing an error code on your printer’s display?
Definition
Research and review the manufacturer’s error code to determine what problem the code indicates
Term
The printer at your office is constantly displaying an error code indicating a paper jam after every few pages printed, even though you clear the jams. What should you do to resolve the frequent paper jams?
Definition
Clean and service the printer, replacing any old or worn components
Term
What will cause a printer queue to back up?
Definition
-Incompatible printer drivers
-Paper jams
-Low ink
Term
What is a common cause of low-quality image printing from a laser printer?
Definition
Poor-quality paper
Term
Several users complain that a newly repaired printer is not printing for them. What do you suspect is the problem?
Definition
Windows does not recognize the printer as being online.
Term
If you observe ghosted images on printouts, what might you try first to troubleshoot the problem?
Definition
Update your printer drivers
Term
What will cause vertical lines on a laser printer output?
Definition
-A scratched print drum
-Dirty primary corona wire
-A substandard refilled toner cartridge
Term
A user reports that she thinks the toner cartridge needs to be replaced in a shared printer. Why does she think that the toner cartridge needs to be replaced?
Definition
The printouts are faded
Term
You have purchased and installed a new printer in your office but your users cannot install the printer. What is the problem?
Definition
The users don't have the correct print drivers
Term
Garbled outputs or ghosted images can be caused by a variety of different printer-related issues including?
Definition
-The printer is low on memory
-The resolution needs to be adjusted in the printer setting
-The driver is incompatible and needs to be updated or replaced
-The cabling may be damaged or not fully connected
-In laser printers, this can be a sign that the drum is not completely cleaned (erased) or the fuser assembly has been damaged.
Term
What is a can of compressed air most commonly used for when maintaining a printer?
Definition
Clearing out dust and debris from inside the printer
Term
A user is reporting that paper output from the printer is creased. What is the likely cause of this issue?
Definition
The printer is jammed and needs to be cleared of obstructions.
Term
If you see garbled output on your printer, which printer attribute should you check?
Definition
Memory
Term
You have checked the ink levels in your printer and they are 90 percent full. What other problem can cause blank pages to be printed?
Definition
The ink nozzles are clogged
Term
What is the most likely cause of a printer printing blank pages?
Definition
There is no ink or toner available for printing
Term
Which problem causes a printer to pick up two, three, or more pages at once when picking up paper for printing?
Definition
The pickup and path wheels are worn
Term
What do you check if your printer prints in the wrong color?
Definition
Check your computer’s color settings in the printer’s properties
Term
If you see streaks on a printed page, which part of the printer needs to be cleaned?
Definition
The printer head
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