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z302 test one
test one
51
Business
Undergraduate 3
09/25/2013

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Term
Success through people management
Definition
Management is characterized as being elementary or common sense this is not the case skills are hard to develope
Term
Managerial Realities
Definition
1. Management is the process of getting things done through others
2. Rewarded for what employees do
3.People join Org But leave managers
4.People manage how they have been managed
5.People problems are more complex than Organizational problems
Term
Central role of management in organizations (3)
Definition
1. Conceptual competencies
2. Technical and Administrative Compentecies
3. Interpersonal competencies
Term
Six general work activites
Definition
1. Human Captial
2. Tools and technology
3.Managing decision-making processes
4.Managing administrative acitivies
5. managing strategy/innovation
6. managing the task enviornment
Term
Liabilities or downfalls (5)
Definition
1. failure to meet objectives
2. showed an inability to build and lead team
3. exhibited inability to change and adapt
4.maintained narrow functional/technical orientation
5.displayed interpersonal problems
Term
Evidence based management
Definition
translating principles based on the best available scientific evidence into organizational practices and making decision making through conscietious and judicious effort
Term
OB (organizational behavior)
Definition
social science that attempts to describe explain and predict human behavior in an organizational context
Term
Big E Evidence
Definition
Generalizable knowledge regarding cause and effect
based upon years of study avoids drawing oppinionated conclusions

(little E Evidence local or organizational specific data collection
Term
Personal effectiveness
Definition
focus on actionable and knowledgeable behaviors
Those who can manage themselves are more likley to be effective managers
Term
Social Learning theory
Definition
Banduras theory suggests that the learning of any new behavior is the result of three factors

1. The Person
2. The Enviornment
3. The behaviour
Term
Banduras four critical components to learn
Definition
Attention
Retention
Reproduction
Motivation
Term
Self-Management
Definition
A process of modifying our own behavior by systematically altering how we arrange different cues in our world, how we think about what we want to change, and how we attach behavioral consequences to our actions
Term
Self observation
Definition
Determining when why and under what conditions you currently use certain behaviors
Term
Self-set improvement goals
Definition
1. Determin what your desired outcome or effective behaviors look like
SMART
Specific
measurable
attainable
relevant
time-bound
Term
Self awareness
Definition
The key to successful learning and growth
Term
Categories of difference
Definition
Ability
Personality
Term
Stress
Definition
Phsiological and psychological states of arousal
Term
Type a behavior pattern
Definition
individuals who are engaged in a relativley chronic struggle to obtain an unlimited number or poorly defined things from their enviornment. Typically like to work as individuals rather than as teams
Term
Locus of control
Definition
the extent to which we believe we control our own environment and lives
Internal (i control) Vs. External (it/they control) Internal is bettwe for stress
Term
Self-efficacy
Definition
personal assessment of how well one can execute with regard to job performance and stress
Term
Role Ambiguity
Definition
When we dont know how to fill a role or what we are supposed to do in it

Role Conflict- Multiple roles conflicting
Term
Other stressors
Definition
Work Family COnflict
Work interference with family
family interference with work
Term
Conservation of Resources (COR)
Definition
Stress results from three threats to resources:
1. Threat of losing personal resource
2. the actual net loss of a personal resource
3. the lack of resource gain following the investment of our personal energy and resources
Term
Depersonalization
Definition
Being cynical, detached or indifferent to ones work
Term
Emotional Labor
Definition
regulating both feelings and expressions for the benefit of organizational goals
Term
Surface acting vs. deep acting
Definition
Maintaining a pleasant exterior and expression vs managing how your really feel
Term
Changing the situation Vs. Coping
Definition
In a stressful situation you can do either of these things. Changing is prevention coping is reacting
Term
Social Connectedness
Definition
Instrumental support- Tangible and practical in nature direct means of helping someone
emotional support- listening, sympathy, empathy
informational support- information that helps you solve a problem
Term
Psychological hardiness
Definition
physical activity
commitment
perceived control
seeing problems as challenges
seeking small wins
Term
Time Management
Definition
Be first effective then effficient
Have written goals
Follow paretos law (80/20) 20% of the work contributes 80% of the value
Term
Workplace culture
Definition
Share information to reduce uncertainty about employees positions
allow workers to participate in decisions related to their jobs
show that individual workers are valued
praise good work performance verbally and institutionally
Term
Why do teams make sense
Definition
Teams are better when risk is desirable
teams are better when no individual expert exists
teams can help create a place where people feel connected

The first skill: determine if a team is appropriate!
Term
Different types of teams (3)
Definition
Teams that recommend things
Teams that make or do things
Teams that run things
Term
High performing team scorecard
Definition
production output
member satisfaction
capacity for continued cooperation
Term
The knowledge skills and abilities (KSA's) of good team work
Definition
Conflict Resolution
Collaborative Problem Solving
Communication
Goal Setting and Performance Management
Planning and Task Coordination
Term
Team development stages
Definition
Forming-getting people entered in
Storming-high emotion and tension
Norming-coordination
Performing-mature organized team
Adjourning-complete task and break up
Term
Team Rewards (2)
Definition
Cooperative- distributed equally among teams

Competitive- individual success rewards
Term
Main concepts of High performing teams (5)
Definition
keep the group small
focus on complementary skills
set clear outcome based goals
enforce productive norms and conflict management
match rewards to contribution
Term
Risky Shift (team work)
Definition
Groups are likley to make riskier decisions as the shared risk reduces personal risk
Term
Cautious shift
Definition
group members may not want to let their colleagues down and hence can become risk adverse
Term
Innocent bystander
Definition
Members who believe others with stand up and act
Term
Choking
Definition
team pressures can be so intense people can perform better in isolation
Term
Escalation of commitment
Definition
Team members will persist with a losing course of action
Term
Conformity and obedience
Definition
A team member who has not the ability or expertise to make decisions will surrender decision making to the hierarchy
Term
Information Processing Bias
Definition
1. people are poor at seeing others perspectives
2. a handful of people will do the majority of the talking
3. Effective teams are able to muster the discipline to efficiently process the information
Term
Ringelmann Effect
Definition
people work harder as individuals than as team members
Term
Social Loafing or freeriding
Definition
Combat this by getting peoples work out where others can see it
Term
Abilene Paradox
Definition
The performance threat of being unable to manage agreement
Term
Team Cohesion
Definition
The more difficult it is to get in the more cohesive them become
Term
Two success factors to promote creativity in teams
Definition
1. climate of trust and risk taking
2. the disciplined use of creative problem-solving tools and processes
Term
12 steps
Definition
Mission
internal analysis
external analysis
interactive analysis
long term goals
long term strategy
short term goals
short term strategy
implementation




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