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Test 2
Tits in a bag o wheeties
15
Management
Undergraduate 4
05/27/2013

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Term
process design
Definition
identifies the mix of resources required to produce the goods or services such that the organization's competitive priorities may be achieved.

includes: inputs (materials, labor, equipment)
work methods
work flow
Term
capitol intensity
Definition
dollar value associated with the portion of the production process to be accomplished by equipment rather than labor

degree of automation
Term
resource flexibilty
Definition
flexibility of the production process in terms of service-mix and service volume as determined by the selection of equipment, work force skills, and process design.
Term
vertical integration
Definition
backward or forward. make, buy, or lease
Term
make or buy
Definition
Current trend favors outsourcing all activities that do not directly represent or support core competencies.
Term
production line
Definition
Limit Discretion of Personnel
Division of Labor
Substitute Technology for People
Standardize the Service
Term
process chart
Definition
detailed chart containing all activities required to produce the good/service by each worker/machine. Identifies all of the following types of activities in the order in which they occur noting their duration and location: operation, transporation, inspection
Term
multiple activity chart
Definition
Displays the activities performed by several workers (machines) simultaneously. Benefit: helps analyze the manner in which work may be divided among several members of a group more evenly (to minimize idle time) and efficiently.
Term
flow chart
Definition
depicts the movement of materials or workers through the production process by diagramming the locational relationships between successive activities.
Term
acceptance sampling
Definition
inspection before/after process
Term
process control
Definition
corrective action during production
Term
continuous improvement
Definition
quality build into the process
Term
market gains
Definition
Improved response
Economies of Scale
Improved reputation
Term
reduced costs
Definition
Lower Rework Costs
Lower Scrap Costs
Lower Warranty Costs
Term
service recovery
Definition
satisfying a previously dissatisfied customer, and making them a loyal one
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