Term
| Which of the following memory types has a clock speed of 400MHz? |
|
Definition
|
|
Term
| A technician recieves a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted? First? |
|
Definition
| Roll back to a restore point |
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|
Term
| A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? |
|
Definition
|
|
Term
| Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? |
|
Definition
|
|
Term
| When determining a customer's specific issue, which of the following is the best approach? |
|
Definition
| Ask open-ended questions to narrow the scope of the problem |
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|
Term
| Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? |
|
Definition
|
|
Term
| Which of the following keyboard combinations will lock a Windows XP workstation? |
|
Definition
|
|
Term
| A customer wants to be able to search the internet wirelessly witht their laptop, from any location. Which of the following devices would be MOST effective in achieving this? |
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Definition
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|
Term
| A customer wants to connect to an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem? |
|
Definition
|
|
Term
| A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come next? |
|
Definition
| Verify full system operation |
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|
Term
Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications?
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|
Definition
|
|
Term
| Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and 400GB HDD? |
|
Definition
|
|
Term
| Which of the following is an example of a manufactor's image stored on a hard drive? |
|
Definition
| Factory Recovery Partician |
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|
Term
| 802.11n has the potential to support up to: |
|
Definition
|
|
Term
| A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by? |
|
Definition
| Adjusting the refresh rate |
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|
Term
| A PC is having its PSU replaced and the new PSU has a connector that is two large for the motherboards socket. Which of the following is needed to solve this issue? |
|
Definition
| The PC needs a 24-to-20 pin ATX adaptor |
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|
Term
| Every time the computer starts a technician recieves a message saying that the computer case has been opened. Which of the following can be disbled in the BIOS to prevent this message from appearing? |
|
Definition
|
|
Term
| Which of the following media types is MOST affected by the RPM rating? |
|
Definition
|
|
Term
| Which of the following media types is MOST affected by the RPM rating? |
|
Definition
|
|
Term
| A technician downloads an updated version of the driver, how would the tech update the driver? |
|
Definition
| Device Manager>Driver Tab>Update Driver>Double Cick "Sound,video and game controllers" |
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|
Term
| Which of the following connectors are used for musical equipment |
|
Definition
|
|
Term
| Which of the following broadband technologies provides the FASTEST bandwidth |
|
Definition
|
|
Term
| Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP |
|
Definition
| Program Compatibility Wizard |
|
|
Term
| Which of the following IP ranges is Class C |
|
Definition
| 192.0.0.0-233.255.255.255 |
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|
Term
| In the laser printing process, which of the following is true? |
|
Definition
| Toner is applied to a photoconductor and transferred to the media |
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|
Term
| A computer fails POST with 1 long, and 2 short beeps. Which of the following components has MOST likely failed? |
|
Definition
|
|
Term
| Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address |
|
Definition
|
|
Term
| Which of the following connector types is used on CAT5e cable |
|
Definition
|
|
Term
| A tech is installing Windows Vista onto a new computer locally. Which of the following describes the method the tech would MOST likely use |
|
Definition
|
|
Term
| A tech is repairing a kepboard issue, in which the keys aren't typing. Liquid was spilt on the keyboard. What is the next step |
|
Definition
|
|
Term
| Inkjet printer. The printer feeds the paper, but nothing is printing. What is the 1st step? |
|
Definition
| Check the ink cartridges for ink levels |
|
|
Term
| ATX power supplies normally provide which of the following voltages? (pick 2) |
|
Definition
|
|
Term
| Which devices will allow a tech to use a single set of input devices on several computers |
|
Definition
|
|
Term
| Installed a new video game on the computer. When the game starts, the computer crashes. What is the 1st step |
|
Definition
|
|
Term
| Thermal compound is dsigned to do which of the following |
|
Definition
| Insulate a component from the friction of the heatsink |
|
|
Term
| Which of the following ports need to be turned off on a firewall to block Telnet |
|
Definition
|
|
Term
| Need to remote in on someone's computer. Discovers the customer has a confidential document open. What is the best step to take? |
|
Definition
| Ask the user to close the document |
|
|
Term
| Which of the following is a characteristic of a plenum-rated cable |
|
Definition
| Recommended for use in HVAC |
|
|
Term
| What is the BEST way to protect the personal info and prevent unauthorized access to the info if a laptop is stolen |
|
Definition
|
|
Term
| Which of the following connectors uses up to 4 pairs of wires when crimped |
|
Definition
|
|
Term
| Trying to install a previous-generation expansion card on laptop. Card does fit. What is the MOST likely reason |
|
Definition
| The card is a PCMCIA card and the laptop supports PCI cards |
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|
Term
| Error when booting "Operating System Not Found". USB flash drive, printer and webcam installed. What is MOST likely preventing normal booting |
|
Definition
| BIOS has the flash drive above the hard disk in the booting order priority list |
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|
Term
| Laptop is unable to connect to wireless, previousily was able. MOST likely cause? |
|
Definition
| Wireless hardware switch is turned off |
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|
Term
| Adaptor cards would need to be installed in a computer to allow printing to the LPT1 port |
|
Definition
|
|
Term
| Purchased a laptop that has no means to charge the battery. What is MOST likely needed to purchase |
|
Definition
|
|
Term
| PC is not printing. What should be done 1st? |
|
Definition
| Ask user when did the problem start |
|
|
Term
| Hrdware upgrades have been installed. When booting there no display but beeping. What is the MOST likely issue |
|
Definition
| Video card is not seated properly |
|
|
Term
| A technician is servicing a customer's laser printer and there is excess toner. What would BEST assist in removing the excess |
|
Definition
|
|
Term
| Which of the folowing can display stat data regarding CPU usage, memory usage, and NIC activity |
|
Definition
|
|
Term
| Which of the following is best practice when installing multiple new internal devices and several software programs |
|
Definition
|
|
Term
|
Definition
|
|
Term
| Memory speeds is found with SDRAM |
|
Definition
|
|
Term
| Considered to be an effect of static electricity |
|
Definition
|
|
Term
| System Bus speed of a PC2700 memory |
|
Definition
|
|
Term
| check FIRST if a laptop is not charging |
|
Definition
|
|
Term
| MOST likely used for data backups and stored off site |
|
Definition
|
|
Term
| Used to display real-time disk operation info in Windows 2000 professional |
|
Definition
|
|
Term
| Cables has a MAX recommended cable length of 100 meters (328 feet) |
|
Definition
|
|
Term
| Wireless security options offer the HIGHEST level of wireless network protection |
|
Definition
|
|
Term
| Asked to provide info on a new solvent being stored. What source should the tech consult |
|
Definition
|
|
Term
| Difference between a slower and faster RPM hard disk drive. BEST way to explain |
|
Definition
| Compare the two hard disk speeds using a story |
|
|
Term
| User says laptop must be replaced due to a bad keyboard key. What is the FIRST option |
|
Definition
| Connect a external kepboard to test the issue |
|
|
Term
| When upgrading to a newer OS version. What are the best practices. Choose 2 |
|
Definition
| Update the BIOS & Delete personal data |
|
|
Term
| While working a customer computer, another user is asking stupid questions what is the BEST course of action |
|
Definition
| Politely inform the user that all questions will be answered later |
|
|
Term
| Proplems printing to a network printer. Which location do you use to view port settings |
|
Definition
| Start>Settings>printer&faxes |
|
|
Term
| Installing a 24-pin connector motherboard. 20 are for the power supply. What are the other 4 pins used |
|
Definition
|
|
Term
| Items added to the sidebar in Windows Vista are called what? |
|
Definition
|
|
Term
| Unable to print on a windows computer, but was previously. MOST likely cause? |
|
Definition
| printer spooler is not running |
|
|
Term
| What should a tech avoid when dealing with a customer |
|
Definition
|
|
Term
| Remove dust from inside of a computer |
|
Definition
| Use compressed air and a lint free cloth |
|
|
Term
| WLAN protocals is the 2.4GHz band with a max data rate of 11Mbps |
|
Definition
|
|
Term
| Software options would BEST protect against trojans & worms |
|
Definition
|
|
Term
| Provides a connection for an external kepyboard, mouse, printer on a laptop |
|
Definition
|
|
Term
| After a user explains the issue they are having, what is the NEXT course of action |
|
Definition
| restate the issue or question to verify problem |
|
|
Term
| What is the MAIN purpose of the Recovery Console in Windows XP |
|
Definition
| Provide a way to access the hard drive in an emergency |
|
|
Term
|
Definition
|
|
Term
| Removable storage devices is MOST likely used to duplicate |
|
Definition
|
|
Term
| Process of scheduling multiple processes simutanously amoungst multiple processors |
|
Definition
|
|
Term
| Reason why 64 is contained in the processor names, AMD Athlon 64 and 64 FX |
|
Definition
| Processor provides a 64-bit register |
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|
Term
| Data security features an external device embedded withinterrated circuits for the authentication purposes |
|
Definition
|
|
Term
| File systems MUST be used when implementing EFS |
|
Definition
|
|
Term
| Expansion ports would provide the BEST performance for a new video card |
|
Definition
|
|
Term
| Cannot get the Windows XP installation routine to recognize the SATA hard drive. MOST likely reason |
|
Definition
| The hard drive needs SATA drivers loaded via the F6 option during install |
|
|
Term
| Expansion devices would allow a user to utilize multiple hardware profiles to control display and power |
|
Definition
|
|
Term
| Security device which displays a number the changes overtime. |
|
Definition
|
|
Term
| Hard drive is failing. Before replacing it what should be done |
|
Definition
|
|
Term
| Commands would a technician use to launch the Services MMC in Windows Vista |
|
Definition
|
|
Term
| Utilities can an admin use to manage hardware, software and network components |
|
Definition
|
|
Term
| 802.11g has the potential to support up to |
|
Definition
|
|
Term
| BEST provides intrusion prevention for a LAN from a remote location |
|
Definition
|
|
Term
| BSOD in Windows provides which info |
|
Definition
| Diag purposes of a critical system error |
|
|
Term
| Versions of Windows includes Media Center |
|
Definition
|
|
Term
| May cause RFI on a wireless network (pick 2) |
|
Definition
|
|
Term
| When looking for a 32-bit app installed on a 64-bit version of Windows Vista, a tech should look in which location |
|
Definition
|
|
Term
| Laptop will not charge. BEST solves issue |
|
Definition
|
|
Term
| Upgrade the memory in a laptop. Correct memory type |
|
Definition
|
|
Term
| MOST accurately describes a VPN |
|
Definition
| A private tunnel through the internet |
|
|
Term
| Configure a workstation for Wake on LAN. Where can you config this setting |
|
Definition
|
|
Term
| Motherboard expansion slots supports a HD video card (pick 2) |
|
Definition
|
|
Term
| POST process of a computer is designed to |
|
Definition
| Test the essential components of the system during power on |
|
|
Term
| When click on a website, the wrong site appears and there is advertising |
|
Definition
| The system has a spyware/malware infection |
|
|
Term
|
Definition
|
|
Term
| Network cable types is MOST often used in environments where physical security is top priority |
|
Definition
|
|
Term
| Laptop is too hot. What should you check first (pick 2) |
|
Definition
|
|
Term
| Hardware level authentication security. BEST solutions |
|
Definition
| Biometric scanners built into the laptops |
|
|
Term
| After successfully removing software and verifying full system functionality, what is the NEXT step |
|
Definition
| Install anti-software application |
|
|
Term
| Optical drive in longer responding, FIRST question that should be asked |
|
Definition
|
|
Term
| Which port types is considered high speed |
|
Definition
|
|
Term
| Which processor uses a LGA775 socket |
|
Definition
|
|
Term
| Which PMI should be regular |
|
Definition
|
|
Term
| What allows a user to connect headphones at a range of 15 feet |
|
Definition
|
|
Term
| What is the location to turn off Direct3D accelaration |
|
Definition
|
|
Term
| Where is the settings to ensure a computer boots from an optical drive |
|
Definition
|
|
Term
| A printer is printing out blank sheets of paper. What should be done FIRST |
|
Definition
|
|
Term
| How do you set a up a user remotely to the company's network |
|
Definition
|
|
Term
| Adaptor cards allows I/O devices to be connected and transmits data at 8bps |
|
Definition
|
|
Term
| Which of the following cable types consists of only 4 twisted pairs (pick 2) |
|
Definition
|
|
Term
| MOST secure methode to authenticate users |
|
Definition
| User ID, strong password, and fingerprint scanner |
|
|
Term
| Which RAM type would you use to install a memory with the greatest performance and the abilty to reverse data errors |
|
Definition
|
|
Term
| Used to monitor unauthorized access to data files |
|
Definition
|
|
Term
| What is the MOST likely cause if key on a laptop do not operate |
|
Definition
| The keyboard cable is partially seated |
|
|
Term
| Where would you find out about cleaning solvents |
|
Definition
|
|
Term
| What is ther BEST way to dispose of a used toner cartridge |
|
Definition
| Check with the manufacture |
|
|
Term
| Laptop wil not connect to a projector. What is the FIRST step |
|
Definition
| Press the appropriate function + montor key |
|
|
Term
| Which PMI application should be scheduled on a regular basis |
|
Definition
|
|
Term
| What is the FIRST thing that should be done when reimaging a computer |
|
Definition
| Backup the users data on a external source |
|
|
Term
|
Definition
| Solid state storage device |
|
|
Term
| Adapter cards allows I/O devices to be connected and can transmit data at 640Mbps |
|
Definition
|
|
Term
|
Definition
| Broadcasts data to all network devices |
|
|
Term
|
Definition
|
|
Term
| BEST provides cooling to a hard drive |
|
Definition
|
|
Term
| Board types can transmit data up to 8GB/s |
|
Definition
|
|
Term
| Connectors uses the main board ATX connector type |
|
Definition
|
|
Term
| When configuring a touch screen monitor, which of the following should be done to ensure optimal functionality |
|
Definition
|
|
Term
| Operating system would allow a tech to utilize more than 4GB of memory |
|
Definition
| Windows XP Professional 64-bit |
|
|
Term
| Which broadband technologies is MOST likely to use an RJ-11 |
|
Definition
|
|
Term
| An AC adaptor is MOST commonly used for |
|
Definition
|
|
Term
| Cable standards that has a distance limit of 100 meters (330ft) |
|
Definition
|
|
Term
| WLAN protocals is in the 2.4GHz band with a MAX data rate of 54Mbps |
|
Definition
|
|
Term
| What step should be preformed AFTER full function has been verified |
|
Definition
|
|
Term
| Devices broadcast regular packets to all ports |
|
Definition
|
|
Term
| BEST described as the ability to transmit data in both directions simultaneously |
|
Definition
|
|
Term
| Port does Windows firewall open by default for Remote Desktop to work |
|
Definition
|
|
Term
|
Definition
| 128.0.0.0-191.255.255.255 |
|
|
Term
| Installing an OS from a USB. What should be checked FIRST |
|
Definition
|
|
Term
| Memory technologies will check for and correct single bit errors |
|
Definition
|
|
Term
| Protocal used to remotely manage another device |
|
Definition
|
|
Term
| Which Windows Vista low-power stes has the FASTEST computer wake-up time after being turned back on |
|
Definition
|
|
Term
| NIC type is required to install Windows XP Profesional via the network |
|
Definition
|
|
Term
| Provides MIN ammount of capacity in order to write a 16GB data archive |
|
Definition
|
|
Term
| what is the BEST source for checking available updates for laptops |
|
Definition
| Laptops Manufacture's website |
|
|
Term
| Utility can be ran to determine which program is using the GREATEST system resources |
|
Definition
|
|
Term
| Power cable should be seperated from network cabling to prevent? |
|
Definition
|
|
Term
| An MFD lasr printer is indicating that drum replacement is necessary, but replacing it doesn't resolve the error. What is the problem |
|
Definition
| The counter must be reset |
|
|
Term
| The contrast ration of an LCD monitor is BEST defined as the ratio between |
|
Definition
| The darkest and lightest displayed output |
|
|
Term
| Command used to bring up info about the current hardware and sofware envirement |
|
Definition
|
|
Term
| Used to modify OS, user, and device characteristics |
|
Definition
|
|
Term
| NEXT step in the troubleshooting theory after testing the theory to determine the cause |
|
Definition
|
|
Term
| Is required when printing to an LPR port |
|
Definition
| IP address & Printer name |
|
|
Term
| Authentication technolgies provides the BEST level of security for a laptop |
|
Definition
|
|
Term
| To ensure protected company info is not recovered off a hard drive, what MOST likely needs to be done |
|
Definition
|
|
Term
| Which monitor connector type has 15-pins |
|
Definition
|
|
Term
| Laptop docking stations usually contain which security features |
|
Definition
|
|
Term
|
Definition
|
|
Term
| Which feature is offered in Vista but not XP |
|
Definition
|
|
Term
| What is true about 32-bit versus 64-bit architecture |
|
Definition
| A 32-bit driver can be installed on a PC with 64-bit |
|
|
Term
| A PC attepts to boot off the USB flash drive. What is the appropriate boot order |
|
Definition
|
|
Term
| What would enable a jumper setting |
|
Definition
| Place the jumper over tow pins |
|
|
Term
| Intermitten performance issues of both tge wireless signal and phone calls. What BEST describes the issue |
|
Definition
|
|
Term
| A dual core processor faciltates the processing of |
|
Definition
| two bits down two seperated channels simulaneously |
|
|
Term
| PC will not boot. Pressing power doesn't work. What is the NEXT step |
|
Definition
|
|
Term
|
Definition
|
|
Term
| Which computer would BEST meet the system requirements for installing Vista Business 64-bit |
|
Definition
| A computer with 1GHz 64-bit processor, 1GHz of memory, graphic card with 128MB memory |
|
|
Term
| When installing XP, which function keys would be used to install third-party SCSI and host controller drivers |
|
Definition
|
|
Term
| When changing monitor size, what could cause fuzzy and distoration |
|
Definition
| The new monitor has a different resolution |
|
|
Term
| Which features on a laptop can save power by dynamically lowering the speed of the CPU |
|
Definition
|
|
Term
| A four color inkjet is experiencing color washout when printing photographs. What is the FIRST step. |
|
Definition
| Run the clean/align print head procedures |
|
|
Term
| Which utilities BEST identifies non-contegious files written to the disk |
|
Definition
|
|
Term
| Which motherboard slots can be used to install a high-end graphics card |
|
Definition
|
|
Term
| Which connector would a bar code reader MOST likely have |
|
Definition
|
|
Term
| What is MOST likely causing random data loss on a USB flash drive |
|
Definition
| The customer is not using the Safely Remove Hardware Wizard |
|
|
Term
| A PC is experiencing random shutdowns. Above normal temperature readings. What is the FIRST step |
|
Definition
| A build up of excessive dust |
|
|
Term
| There is a flashing light on the UPS, but the PC is still working. What is the problem |
|
Definition
| Battery needs to be replaced |
|
|
Term
| Installing a maint kit in a laser printer. What should the tech be MOST cautious of due to burn hazards |
|
Definition
|
|
Term
| What BEST describes ways to handle customer issues (pick 2) |
|
Definition
| Empathize with issue & Listen to what they have to say |
|
|
Term
| What should NEVER be plugged into a UPS |
|
Definition
|
|
Term
| Which printer uses heat in producing printed output |
|
Definition
|
|
Term
| Which motherboard type will fit in a set-top or compact/small form factor chassis |
|
Definition
|
|
Term
| What is considered RAM types (pick 2) |
|
Definition
|
|
Term
| Which security feature provides the BEST protection in case of theft a laptop's info |
|
Definition
| BIOS-level hard drive password |
|
|
Term
| Installed a video card in a desktop with onboard video. No display on boot. Monitor power is on and OS seems to be booting. what the MOST likely cause |
|
Definition
| Internet adaptor has not been disabled |
|
|
Term
| Which has the HIGHEST connection latency |
|
Definition
|
|
Term
| Which malicious software is installed to track a user's browing habits and display's pop-ups |
|
Definition
|
|
Term
| Which encrytion type would be MOST secure when configuring a home wireless network |
|
Definition
|
|
Term
|
Definition
|
|
Term
| What should be check FIRST if a laptop wireless card worked yesterday but not today |
|
Definition
|
|
Term
| What requires a specific password to be typed manually for connection |
|
Definition
|
|
Term
| A tech while troubleshooting has implemented a solution. What is the NEXT step |
|
Definition
| Verify and implement preventative measures |
|
|
Term
| Which admin tools is used to view detained system info about errors. reboots, and problems |
|
Definition
|
|
Term
| Which of the following adapter types is used only for video |
|
Definition
|
|
Term
| Which wireless encryption standards is the MOST secure |
|
Definition
|
|
Term
| Which cable type is not affected by electromagnetic interference but requires specialized tools and techniques to install |
|
Definition
|
|
Term
| Which key will allow an external monitor to be disabled or enabled |
|
Definition
|
|
Term
| BIOS shows the temp is above 80 degrees, what steps should be taken |
|
Definition
| Clean CPU surface and apply new layer of thermal grease |
|
|
Term
| Which network types is used to connect two devices with each other by the use of pairing |
|
Definition
|
|
Term
| Which peripherals will MOST likely not require additional installed drivers |
|
Definition
|
|
Term
| How do you deal with unhappy customers |
|
Definition
| Let the customer finish what they have to say, then return to the customers frist point |
|
|
Term
|
Definition
|
|
Term
| What would be BEST to use when removing malware from a PC |
|
Definition
| Reboot the PC using safe mode |
|
|
Term
| What BEST prevents data loss in the event of a hard drive failure |
|
Definition
|
|
Term
| All are considered a boot device EXCEPT |
|
Definition
|
|
Term
| Which adapter type allows the HIGHEST video quality feed |
|
Definition
|
|
Term
| Which wireless standards provides the HIGHEST speed and largest coverage area |
|
Definition
|
|
Term
| Digital flat-panel monitors have which connector type |
|
Definition
|
|
Term
| CAT5, CAT5e and CTA6 uses which cable connector |
|
Definition
|
|
Term
| Which should be used to better transfer heat from a computer component to a seatsink |
|
Definition
|
|
Term
Laptop power adapters have which characteristics
|
|
Definition
|
|
Term
| Repairing a PCI card with a RJ-11 port. What is the name of the card |
|
Definition
|
|
Term
| When using a XP notebook, digits appear instead of normal characteristics. Whta is the FIRST action |
|
Definition
| Check if the number lock key is enabled |
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|
Term
| Where is the "when I close the lid of my portable computer" option configured in XP Professional, on a laptop |
|
Definition
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|
Term
| Updating XP Media to Vista, which version can be used to accomplish this |
|
Definition
|
|
Term
| FIRST to determine if a faulty video card is the cause in a laptop that will not display video |
|
Definition
| Plug in an external monitor |
|
|
Term
| Which operating system is capable of addressing 12GB of RAM |
|
Definition
|
|
Term
| Acustomer calls and says they are having computer problems. What should you ask the customer |
|
Definition
| What was the last thing the computer did before it crashed |
|
|
Term
| What is the BEST way to secure wireless traffic to an access point |
|
Definition
|
|
Term
| What is an alternate HTTP port that can be used commonly in business |
|
Definition
|
|
Term
| Which uses a passive system for cooling |
|
Definition
|
|
Term
| Installed a new video card with 512MB of onboard RAM. When loading the computer shuts down. When you remove the new card, it works fine. What is MOST likely causing the problem |
|
Definition
| The computers power supply has insufficient wattage |
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|
Term
|
Definition
|
|
Term
| Customer has been having problems for 3 weeks. What is the FIRST step |
|
Definition
| Ask customer to explain the issues and find out if any changes were made |
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|
Term
When turning on the PC, it shuts down and emits an odor. What is the FIRST thing you should check
|
|
Definition
|
|
Term
| What tools are needed to migrate from XP to Vista automated. |
|
Definition
|
|
Term
| What is the BEST practice when lifting heavy equipment onto a repair bench |
|
Definition
| Get assistance from another technician |
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|
Term
| Which BIOS level setting allows an admin to view warnings on possible hardware level changes |
|
Definition
|
|
Term
| Which printer type allows you to print reciepts without ink |
|
Definition
|
|
Term
| Which adapter card alows I/O devices to be connected, can transmit data one bit at a time and is usually rated by baud rate |
|
Definition
|
|
Term
|
Definition
|
|
Term
| Which key is pressed to enter the Windows boot after POST |
|
Definition
|
|
Term
| What is performed on a touch screen to enable touch accuracy |
|
Definition
|
|
Term
| An antivirus suite has been installed. Kept up to date. System reports slower response time than usual. What is MOST likely causing issue |
|
Definition
|
|
Term
| A cust using a MFD experiences and error code related to overheating. What MOST likely contributes to the problem? |
|
Definition
| The equip doesn't have proper ventilation |
|
|
Term
| "Failing to pick up paper during prints, even w/ a full paper tray" Cause? |
|
Definition
| The rollers are dirty and need to be cleaned |
|
|
Term
| Prints a test page from the front panel. Constently prints one page of data across two pages of paper. Cause? |
|
Definition
|
|
Term
| external speakers not working after plugging into jack. Check FIRST? |
|
Definition
|
|
Term
| Which device is a TWAIN32 driver MOST comminly associated? |
|
Definition
|
|
Term
| Tools to perform a memory upgrade? |
|
Definition
|
|
Term
| Building a machine w/ a 64-bit OS. Which processor would you use? |
|
Definition
|
|
Term
| Which processor uses a PGA775 socket? |
|
Definition
|
|
Term
| Which step BEST describes how to replace a defective sound card on a PC |
|
Definition
| Put on anti-static strap. remove cover, remove all cables, remove sound card, put in new sound card |
|
|
Term
| Cust cannot get onto the network and thinks its the NIC . You tell them to perform some diag steps, they think its a waste of time. What is the appropriate responses |
|
Definition
| Explain there are many causes for network card failures and confirmation is needed |
|
|
Term
| Best practice methode to dispose of rechargeable batteries? |
|
Definition
| Turn them into authorized recycler |
|
|
Term
| What is the MOST important factor to consider when choosing memory upgrades |
|
Definition
|
|
Term
| What should be used to avoid ESD damage? |
|
Definition
| Use anti-static wrist straps |
|
|
Term
| Cleint calls and is inappropriate. The tech is rude in return. What would have better? |
|
Definition
| Allow the customer to vent and offer to transfer to the supervisor |
|
|
Term
| Frustrated customer, tech attempts to reply, but customer starts yelling. What should the tech do? |
|
Definition
| Let the cust finish w/out interruption |
|
|
Term
| Helping cust over the phone, cust isn't tech savy, what is the MOSt helpful way to ensure communication is taking place? |
|
Definition
| Frequently paraphrase what the caller is saying |
|
|
Term
| Cust says PC running slow. BEST question to ask? |
|
Definition
| "Was any new hardware or software recently installed?" |
|
|
Term
| Tech unable to find a solution for a PC issue, what is the appropriate step? |
|
Definition
|
|
Term
| Which technique is helpful for agathering info from a home users? |
|
Definition
|
|
Term
| After trying a suggestions from a previous tech, user calls back frusterrated, What is appropriate response? |
|
Definition
| Please describe the problem and we will try to resolve it |
|
|
Term
| If tech is getting frustrated during a call, which could the tech employ to to avaoid irrating the customer? |
|
Definition
| Put cust on hold and take a deep breath |
|
|
Term
| BEST reason to conseal external cabling? |
|
Definition
|
|
Term
| Cust calls in an wants the name of the vendor uses for the firewall hardware, BEST action? |
|
Definition
|
|
Term
| In a laptop, what is likely MOST to contain voltage |
|
Definition
|
|
Term
| Building a computer w/ high performance graphics adaptor. Recommend expansion bus type? |
|
Definition
|
|
Term
| User calls w/ computer issue. BEST step for tech to take? |
|
Definition
| Listen to customer and attempt to duplicate the problem |
|
|
Term
| Computer is not performing when reading or writing to a file. User is known to add/remove file frequently. What should be used to improve performance. |
|
Definition
|
|
Term
| Frustrated cust calls about cpmuter not functioning correctly. BEST question to ask |
|
Definition
| What was the last thing that occured before the PC had problems? |
|
|
Term
| Which ports would a tech enable ECP? |
|
Definition
|
|
Term
| Laser printer has error "tray two paper jam" but tray 2 doen't have paper in it. What should be done FIRST? |
|
Definition
| Check the tray 2 paper sensors for blockage and run the printer self test |
|
|
Term
| Which cables can be used to directly connect a laptop to a PC for ICS? |
|
Definition
|
|
Term
| APIPA addressing uses which network classes? |
|
Definition
|
|
Term
|
Definition
|
|
Term
| Characteristics of a PCIe x8 card? |
|
Definition
| 8 lanes by which data is transmitted |
|
|
Term
| Cannot connect wireless w/ laptop, worked yesterday. Check FIRST? |
|
Definition
|
|
Term
| MOST common use for a RJ-11 connector |
|
Definition
|
|
Term
| While installing new app, error stating "user doesn't have permissions" BEST way to successfully instal app? |
|
Definition
|
|
Term
| Which passive cooling methods BEST dissipates a component's heat? |
|
Definition
|
|
Term
| Which HID typically requires calibration on first use? |
|
Definition
|
|
Term
| When installing heatsink back after replacing failed processor, which must be done during installation |
|
Definition
| Thermal compound must be installed between the processor and the heatsink |
|
|
Term
What should be done FIRST when identifying and troubleshooting a problem
|
|
Definition
| Question the user and identify any user changes to the computer |
|
|
Term
| Which interface can support the MOST devices per port |
|
Definition
|
|
Term
| Which is an example of hot swappable technology |
|
Definition
|
|
Term
| Laser printer needs cleaned, Which tools would be appropriate to clean the inside? |
|
Definition
|
|
Term
| Example of a hot swappable component onto a laptop |
|
Definition
|
|
Term
| Where are the ASR tool found by default in XP |
|
Definition
|
|
Term
| User wants to install an external hard drive using the fastest connection available. Which would you recommend |
|
Definition
|
|
Term
| Which describes the number of processors supported in XP Professional 32-bit edition |
|
Definition
|
|
Term
| Which describes the random access memory limitations with Vista 64-bit OS |
|
Definition
|
|
Term
| Which voltages is MOST commonly associated w/ DIMMS |
|
Definition
|
|
Term
| Which motherboard components quality can be measured using DPI |
|
Definition
|
|
Term
| Tech has verified system is working correctly after a repair and has performed PMI tasks. What should be done NEXT? |
|
Definition
| Finalize documenting the repair process |
|
|
Term
| Office was vacuumed previous night, sound doesn't work and cannot get onto network. Verified all cables are plugged in. MOST likely cause? |
|
Definition
|
|
Term
| Which utilities moves files to the beginning of the hard drive, allowing free space at the end? |
|
Definition
|
|
Term
| Apps are shutting down and system reboots. Which location is where you find error codes |
|
Definition
|
|
Term
| Installed a PnP printer and windows cannot find the driver. What should you do NEXT? |
|
Definition
| Install the driver from the vender CD |
|
|
Term
| Implemented a solution os why the system frequently keeps shutting restarting. NEXT troubleshooting step? |
|
Definition
| Verify full system functionality and if applicable, implement PMI's |
|
|
Term
| Which security access control method uses the physical attributes of the user? |
|
Definition
|
|
Term
| Purchased a USB printer, What is the FIRST step to install the printer? |
|
Definition
| Install the manufacturer driver with the CD |
|
|
Term
| Cannot access any of the features of a printer, MOST likely cause? |
|
Definition
| The user has the wrong driver installed for the printer |
|
|
Term
| Replaced a defective bar code reader with new one that is the same model. The OS recognizes the new reader, but will not scan. The tech connects a good scanner and it works. MOSt likely problem? |
|
Definition
| The new scanner needs to be programmed |
|
|
Term
| In XP, which locations allow the mouse pointer to snap to the default button in a window? |
|
Definition
| Start>Settings>Control Panel>Mouse>Pointer Options |
|
|
Term
| Which method is the correct use of a KVM switch? |
|
Definition
| To connect multiple computers to one set user interface |
|
|
Term
| Just updated the drivers on the DVD drive. After restarting the computer, the OS reaches the Windows splash screen and stops. What will restore the computer to a usable state? |
|
Definition
| Reboot, F8, "last known good donfig" |
|
|
Term
| Computer is not performing as fast as it used to and it shuts down unexpectedly. MOSt likely cause? |
|
Definition
| Processor cooling fan not fuctioning |
|
|
Term
| Problem with a computer located in a cement testing room. Adequate cooling. PC locks up after 5-10 min of use. Will not reboot immdiately. MOST likely problem? |
|
Definition
| PC air intakes are clogged with cement dust |
|
|
Term
| Which connectors is MOST commonly used for UTP cable? |
|
Definition
|
|
Term
| What describes the XP loading process |
|
Definition
| NTLDR passes control to NTOSKRNL, the root OS |
|
|
Term
| What should the tech do so the user will not be able to see the files required to boot XP |
|
Definition
| Windows Explorer>Tools>Folder Options> View Tab>Check "hide protected operating system files" |
|
|
Term
| What should the tech use to have the ability to check properties of a user's pagefile in XP |
|
Definition
| Windows Explorer>Tools>Folder Options>View Tab>Uncheck "Hide protected operating system files |
|
|
Term
|
Definition
|
|
Term
| PC fails to boot into XP and is displaying an "invalid boot disk" error on startup. Check FIRST? |
|
Definition
| Verify hard disk is selected as a boot option in BIOS setup |
|
|
Term
| Using the Microsoft Management Console (MMC) in XP Professional, which forces a user to change their password at the next login. |
|
Definition
|
|
Term
| What is the min page file size supported in XP |
|
Definition
|
|
Term
| Dry Cleaner's PC is overheating. Which PMI would be the BEST short term resolution? |
|
Definition
| Use a can of compressed air |
|
|
Term
| A tech is working for a large defense contractor and is asks to come up w/ a security solution, other than passwords, to identify a user on a limited classifed computer. BEST solution? |
|
Definition
|
|
Term
| Windows Media Player is not work w/ some media devices. BEST solution |
|
Definition
| Open WMP emnu and check for updates, then dowload |
|
|
Term
| Trying to connect to a wireless network at home w/ a laptop. OS is displaying no networks in range. Another user is connected w/ no issue. MOST likely cause? |
|
Definition
| The wireless NIC card is disabled |
|
|
Term
|
Definition
| Unwanted or solicited advertising e-mail |
|
|
Term
| A denial of service (DoS) attack is? |
|
Definition
| An attempt to bring down a website or other online services |
|
|
Term
| What is required to support BitLocker drive encrytion w/ default settings (pick 2) |
|
Definition
| 2 partitions & Trusted platform module |
|
|
Term
| The complete PC backup feature is available in which of the following versions of windows (pick 2) |
|
Definition
|
|
Term
| Cust wants to install wireless, but is using 2.4GHz phones. Which wireless standard should a tech recommend to prevent interfence from the phones |
|
Definition
|
|
Term
| In Vista, what is a recovery option available in the Recovery Envirement dialog box |
|
Definition
|
|
Term
| Which authentication tech are often changed every 15-90 days in a corporate environment to provide added security |
|
Definition
|
|
Term
| BEST purpose of user account control (UAC) in Vista |
|
Definition
| UAC ensures that important changes cannot be made to Vista w/out the permission of an admin |
|
|
Term
| Replacing a power supply after an electric spike. After replacing the power supply, what is the NEXT step? |
|
Definition
| Boot the computer and verify that everything is working normal |
|
|
Term
| Troubleshooting a laptop that displays no video on the LCD. The laptop is powering on normal. BEST option? |
|
Definition
| Connect an external monitor to determine if the graphics adaptor has failed |
|
|
Term
| In Vista, which methods can be used to permanently delete files, without sending the files to the Recycle Bin |
|
Definition
| Hold the shift key while deleting the file |
|
|
Term
| What should be used to kill a process that is not responding |
|
Definition
|
|
Term
| Which utilities can show startup programs (pick 2) |
|
Definition
|
|
Term
| Advanced Power Management (APM) has a number of power-states. How many? |
|
Definition
|
|
Term
| Installed a new DVD drive into an existing workstation w/ a CD drive already installed. BIOS reports the drives do not exist. What will fix the problem? |
|
Definition
| Change the jumper settings |
|
|
Term
| A tech needs to make some changes in the registry for file extension updates. Which line tools would the use? |
|
Definition
|
|
Term
| A cust wants wants to know what version of DirectX the current workstaion has installed. Which command line tools would the cust use? |
|
Definition
|
|
Term
| What is used by attackers to trick a user into sharing sensitive info or passwords? |
|
Definition
|
|
Term
| What are some of the performance requirements for Vista Aero (pick 2) |
|
Definition
| 1GB of system RAM & 1GHz CPU |
|
|
Term
| Which connector type is used for a 100BaseT network |
|
Definition
|
|
Term
|
Definition
|
|
Term
| Whoch motherboard type will fit in a set-top or compact/small form |
|
Definition
|
|
Term
| Which storage media has the HIGHEST potential capacity |
|
Definition
|
|
Term
| Which cable consists of only 2 twisted pairs of copper wires |
|
Definition
|
|
Term
| RJ-45 cable is broken and needs repaired. What is being refered |
|
Definition
| Ethernet cable for the DSL modem |
|
|
Term
| Which printer technology provides the LOWEST cost per page? |
|
Definition
|
|
Term
| High end workstation has 4 internal hard disk drives. One holds personal data, 2nd holds work documents, 3rd holds ops system, and last one holds software installation package files. Which one should be placed 1st in the bios boot priority list? |
|
Definition
|
|
Term
| Where is the font folder found on a typical XP or Vista machine |
|
Definition
|
|
Term
| FIRSt step in troubleshooting a problem? |
|
Definition
|
|
Term
| FINAL step according to the troubleshooting theory |
|
Definition
|
|
Term
| What should be completed NEXT after testing the theory of problable cause? |
|
Definition
|
|
Term
| What should be checked prior to an operating system being installed? |
|
Definition
|
|
Term
| What is used to access the Task Manager in XP Professional (select 2) |
|
Definition
Control+alt+delete
&
Right click on the task bar |
|
|
Term
| Notebook cannot connect to a company's wireless network. FIRST step in troubleshooting |
|
Definition
| Toggle the wireless network switch and verify working status |
|
|
Term
| Trouble printing. May be out of ink. Which troubleshooting step is NEXT? |
|
Definition
|
|
Term
What is the MINIMUM memory requirement for installing Vista Home Basic
|
|
Definition
|
|
Term
| Cannot launch word program. BEST option can be used to fix? |
|
Definition
|
|
Term
| What would BEST be used to remove dust buildup in a computer |
|
Definition
|
|
Term
| Which internet connection has the HIGHEST latency |
|
Definition
|
|
Term
| What MUST be configured to turn a computer on remotely w/ a network packet |
|
Definition
|
|
Term
| Which file system has a MAX file size of 4GB |
|
Definition
|
|
Term
| A 2.5 inch external hard drive is MOST likely to use which power supplies |
|
Definition
|
|
Term
| A heat sink's MAIN purpose is to? |
|
Definition
| Draw heat away from a component |
|
|
Term
| Which printer type will have a fuser? |
|
Definition
|
|
Term
| Which printer type usually requires special print media |
|
Definition
|
|
Term
| What is the MOST common example of a consumable in a laser printer |
|
Definition
|
|
Term
| After upgrading the memory in a system, you experience system lock-ups. What action should be performed FIRST |
|
Definition
| Ask about any other changes to the system |
|
|
Term
| Which identifies priority print jobs and determines the order in which to print documents |
|
Definition
|
|
Term
| Where would a technician look to find the version if Windows running on a machine |
|
Definition
| System Properties>General Tab |
|
|
Term
| Tech arrives in Germany and discovers that when their PC is plugged into the outlet, no power is recieved. Which actions should the technician take to get the PC to operate |
|
Definition
| Adjust the voltage selector switch |
|
|
Term
| A tech needs to limit some of the processes and services that the computer runs at startup. Which commands provides an interface to accomplish this? |
|
Definition
|
|
Term
| Which technologies is the MOST secure form of wireless encryption |
|
Definition
|
|
Term
|
Definition
|
|
Term
| Which technologies is the MOST secure form of wireless encryption |
|
Definition
|
|
Term
| Smart Cards are example of |
|
Definition
|
|
Term
| A ytech is repairing a PC, which has a failing RAM module. After replacing the module, the extra memory still is not registering. MOST likely issue? |
|
Definition
| The memory slot is defective |
|
|
Term
| Tech is installing a new small form factor motherboard. Which form factors is the tech MOST likely installing |
|
Definition
|
|
Term
| Which processing type allows two instructions to be recieved and processed nanoseconds apart? |
|
Definition
|
|
Term
| Which operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation |
|
Definition
|
|
Term
| Which memory type needs to be refreshed |
|
Definition
|
|
Term
| Which adapter cards allows I/O devices to be connected and transmits data at 480Mbps |
|
Definition
|
|
Term
| Which adaptor cards allows I/O devices to be connected and transmits data using a POTS line |
|
Definition
|
|
Term
| Which adaptor types uses a 7-pin cable to transmit video signals |
|
Definition
|
|
Term
| Which printer types would MOST likely needa fuser replaced |
|
Definition
|
|
Term
| Which printer type would MOST likely be used in a shipping department to create shipping labels in adhesive paper |
|
Definition
|
|
Term
| Which would MOST likely be used to aid a tech in the removal of spyware |
|
Definition
|
|
Term
| Which network types allows for high speed data communications and is the MOST difficult to splice into |
|
Definition
|
|
Term
| Which maint utilities is used to reorganize files on a hard drive |
|
Definition
|
|
Term
| What provides the LEAST amount of power efficiency |
|
Definition
|
|
Term
| What can a tech type into the command pronpt to open a Remote Desktop connection |
|
Definition
|
|
Term
| What key combination to resolve an inverted display |
|
Definition
|
|
Term
| A tech is trying to lockdown a workstation to prevent the boot order from being changed. What is the 1st line of defense than can be implemented |
|
Definition
|
|
Term
| Which key combination allows the choice of Task Manager or the computer to be locked in Windows XP Professional |
|
Definition
|
|
Term
| What procedures should the tech perform 1st to check that the printer is operational |
|
Definition
| Print an internal test page |
|
|
Term
| How can a spooler help a tech diagnose a problem |
|
Definition
| Shows submitted print jobs |
|
|
Term
| What cables use a ST connector by default |
|
Definition
|
|
Term
| What utilities is used to disable programs at startup |
|
Definition
|
|
Term
| What explains why it is important to change the default SSID on a wireless router |
|
Definition
| To differentaite between different wireless networks |
|
|
Term
| A user wants to install a new game and needs to make sure the proper version on DirectX is installed. BEST way to check? |
|
Definition
|
|
Term
| Which connector type is MOST commonly used by digital cameras? |
|
Definition
|
|
Term
| Which software options would BEST protect against unwanted emails |
|
Definition
|
|
Term
| Which software options would BEST protect against identity theft |
|
Definition
|
|
Term
| Which communication type requires an RJ-11 connector as part of the installation |
|
Definition
|
|
Term
| Which would use a POTS line for recieving internet packets |
|
Definition
|
|
Term
| Which port types can be used to connect a hard drive to a computer (pick 3) |
|
Definition
|
|
Term
| Which method can be used to apply a file system to a hard drive partition (pick 2) |
|
Definition
| Format Command & Disk Management MMC |
|
|
Term
| Which windows version contains the UAC security features |
|
Definition
|
|
Term
| Which processor would provide the BEST performance |
|
Definition
|
|
Term
| A XP Professional PC needs to be checked for compatibilty before being upgraded to Vista Business. What would be BEST action to take before the upgrade? |
|
Definition
| Run the Windows Vista Upgrade Advisor on the target PC |
|
|
Term
| Which WLAN protocal is the 5GHz band with a MAX data rate of 54Mbps |
|
Definition
|
|
Term
| Which media type is considered a solid state |
|
Definition
|
|
Term
| A tech wants to copy info between PC's but has no network access. Which would be the tech's BEST choice for storage size and portability |
|
Definition
|
|
Term
| A user wants to securely connect a laptop to their business network to access files and services from their home Internet connection. What would be BEST to accomplish a secure connection |
|
Definition
|
|
Term
| Which hardware chip stores encryption keys and aids in the keysgeneration |
|
Definition
|
|
Term
| Which windows feature provides an added security measure to protect against unauthorized changes being made to the system |
|
Definition
|
|
Term
| Which file system types should be chosen on a computer having XP installed, if granular security permissions are required |
|
Definition
|
|
Term
| Which devise is usedto move frames between a source and destination based on a MAC address |
|
Definition
|
|
Term
| Which DSL type has the same upstream and downstream bandwidth |
|
Definition
|
|
Term
| Which protocol would BEST grant the user secure access to a remote location |
|
Definition
|
|
Term
| Which connector would be used in POTS |
|
Definition
|
|
Term
| What is used in conjunction with full drive encryption |
|
Definition
|
|
Term
| What has the HIGHEST storage capacity |
|
Definition
|
|
Term
| Which protocols encrypt communication (pick 2) |
|
Definition
|
|
Term
| A tech finds that the log file on the wireless router has recorded multiple failed login attempts. One way the tech can help min these attempts to access the router is to: |
|
Definition
|
|
Term
| On which transmission media type can LC connectors be found |
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Definition
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Term
| Plenum cabling is generally more expensive than standard cabling. The additional expense is justified because: |
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Definition
| The sheathing is made from fire resistant material |
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Term
| What would a tech use to clean the inside of a PC in a low noise environment |
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Definition
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Term
| Which is MOST likely to use an RJ-45 connector |
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Definition
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Term
| Which is the MIN amount of memory required to install XP Professional |
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Definition
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Term
| What will BEST help a tech remove a virus from an infected computer |
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Definition
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Term
| Which monitor technolgy would allow a tech to set the resolution at 1920x1200 |
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Definition
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Term
| What can be disabled to prevent users from identifying a wireless network |
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Definition
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Term
| Installed a new printer, restarted the computer. Computer boots and a blinking cursor appears in the upper left corner of the screen. Which is the BEST way to reslove this? |
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Definition
| Disable USB legacy support in the BIOS |
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Term
| Recieving poor signal strength on the wireless Internet connection. MOST likely causing the interference (pick 2) |
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Definition
| Cordless phones & Microwaves |
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Term
| What is the MOST common secure web server port? |
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Definition
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Term
| Which location is the BEST place to recieve the latest video drivers |
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Definition
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Term
| What is needed to boot into the recovery console in XP |
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Definition
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Term
| The display on the monitor gets shacky and wavy. What describes a possible reason that this occurs |
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Definition
| The user has a portable heater plugged into the same circuit causing electrical interference |
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Term
| What would be the MOST secure on a wireless router for a SOHO |
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Definition
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Term
| What network connections would use a standard POTS line to both send and recieve Internet packets (pick 2) |
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Definition
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Term
| Which device is considered a solid state storage device |
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Definition
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Term
| What is placed FIRST on top of the processor to aid in the cooling process |
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Definition
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Term
| Updating data weekly. What should a tech MOST likely recommend? |
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Definition
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Term
| OS has become corrupt and would like to restore the PC back to when they 1st bought the machine. What would be the BEST choice? |
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Definition
| Factory Recovery Partition |
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Term
| Forgotten password. BEST option for reconfiguring password |
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Definition
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Term
| MOST likely a program that appears to be something it is not? |
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Definition
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Term
| Which Windows version includes Windows Defender by default (pick 2) |
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Definition
| Vista Home Premium & Vista Pro |
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Term
| Which attribute is set when a file is ready to be backed up |
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Definition
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Term
| Which command changes a file characteristics so that it cannot be seen with a standard directory query |
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Definition
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Term
| Tech has upgraded a CRT and has been asked to dispose of it. What is the MOST appropriate action |
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Definition
| Check local regulations and ordinates and then comply |
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Term
| Exposed to a dangerous solvent. MOST appropriate action? |
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Definition
| Consolt the MSDS and follow the directions |
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Term
| What would BEST provide cooling to a processor |
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Definition
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Term
| Network device that sends packets to all connections is? |
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Definition
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Term
| Network device that keeps track of which computer or device is connected to each port is? |
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Definition
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Term
| Tech encounters IP address 126.22.240.1. The IP address is member of which class |
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Definition
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Term
| Which data security features requires a physiolgical trait for authentication |
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Definition
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Term
| System is malfunctioning and the tech has asked the user about any recent changes. Which action should the tech take |
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Definition
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Term
| Tech asked user about any recent changes and was able to backup all important data prior to troubleshooting. What should be done NEXT? |
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Definition
| Create a checklist of the most likely issues |
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Term
| Customer recieves a bluescreen message. Customer asks what a bluescreen message is, what should you respond? |
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Definition
| Expalin that it is a message that assists in identifying problems based on the error code |
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Term
| Tech hears a sound the resembles a ticking clock coming from a system. MOST likely cause? |
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Definition
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Term
| What would BEST prevent theft of monitors and laptops |
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Definition
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Term
| Customer has 12 laptop computers. They want to use a 24 LCD monitor, full size keyboard and a regular mouse without having to connect all the devices each time. What will allow this functionality? |
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Definition
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Term
| Customer wants a new hard drive that is resistant to shock. What can be installed to accommodate this |
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Definition
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Term
| Which part is part of the TCP/IP network config (pick 2) |
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Definition
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Term
| What BEST describes whata VPN is |
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Definition
| A secured line of communication between two pints through a public network |
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Term
| When performing a windows install that is connected to a new SATA card, what must be performed for the installation to be successful |
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Definition
| Press F6 when prompted to load the additional drivers |
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Term
| Which should be plugged into a UPS located at a users desk (pick 3) |
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Definition
| Monitor & laptop AC Adaptor & Computer |
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Term
| What slot type has the GREATEST peak bandwidth |
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Definition
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Term
| What is the proper way to enter the Windows Advantaced options menu |
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Definition
| Press F8 after POST but before Windows begins to load |
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Term
| A client recieves an email stating that their online auction has been compromised. It says that they need to login and change their old usename, password along with all of their account information. What is this an example of? |
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Definition
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Term
| Which wireless technologies has max range of 30 feet (9 meters) |
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Definition
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Term
| Which I/O device can be daisy chained together, but has to be terminated at the last device |
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Definition
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Term
| Which connector would plug into a 56K dial-up modem |
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Definition
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Term
| In a Windows machine, which of the following locations can be a programs executable file be typed in and launched from |
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Definition
| From the start command window |
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Term
| In XP, which can the tech use to stop a program from loading at strtup (pick 2) |
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Definition
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Term
| A corporate user reports that they are unable to print to a locally connected printer. BEST response? |
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Definition
| Can I redirect your computer to a network printer until a tech can repair the problem |
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Term
| A user reports that they have not heard from the help desk since calling 2 days ago. BEST response |
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Definition
| Inform the user that the problem will be escalated to a supervisor for resolution |
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Term
| What is the proper technique for cleaning the inside of a desktop computer with a can compressed air |
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Definition
| Unplug the power cable, remove the cover, hold the can upright and spray |
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Term
| Which tool can protect a workstation against ESD (select 2) |
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Definition
| Anti-static wrist strap & Anti-static mat |
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Term
| Memory was added to a Windows laptop and upon booting up, the BIOS only reports the original memory amount. MOST likely issue? (pick 2) |
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Definition
| Memory mismatch & memory is defective |
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Term
| User reports that their laptop has frozen up and will not shut down or log off. Tech removes the external power adapter and held the power button for 10 sec's, but problem still exist. Should do NEXT? |
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Definition
| Remove the internal main battery |
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Term
| Fan on the power supply is not working, BEST course of action |
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Definition
| Replace the entire power supply |
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Term
| Which situations would a voltage switch on a power supply need to be changed |
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Definition
| When traveling to other countries |
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Term
| Which stores info for faster access on a CPU |
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Definition
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Term
| Which adaptor card should be installed so a fan use RAID (pick 2) |
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Definition
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Term
| What BEST describes how a thermal transfer printer works |
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Definition
| Small wires strike and transfer ink from a ribbon. |
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Term
| What BEST describes how an impact printer works |
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Definition
| Small wires strike and transfer ink from a ribbon |
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Term
| What MOST likely power source for a desktop computer |
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Definition
| Switching-mode power supply |
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Term
| What is max speed at which a standard CD.ROM can be read |
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Definition
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Term
| Which hardware features controls power management |
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Definition
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Term
| User wants to add an additional network connection to their laptop. Which bus slot will a laptop MOST likely have available to support a new NIC |
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Definition
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Term
| Tech arrives to resolve a customer issue. Although the tech has immediately responded to a dispatch, the tech finds the customer extremely angry that it has taken over four hours for a response. What is the BEST course of action for the technician to take to resolve the issue |
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Definition
| Empathathize w/ the customer then focus on competing the task in an expedited manner |
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Term
| Which teqniques should be used when dealing w/ the customers (pick 2) |
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Definition
Maintain a positive attitude about the situation &
Use a calm speaking voice to avoid irritating the customer |
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