Term
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Definition
| "When you do X, in a situation Y, I feel Z." |
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Term
| When you are the receiver of an emotional outburst what should you do? |
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Definition
1. acknowlege the person's feelings
2. dtermine what specific behavior is causing the intense feelings
3. assess the intensity and importance of the issue
4. invite the other person to join you in working towards the solutions
5. make a postive relational statement
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Term
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Definition
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Term
Solving Conflict Problems
How do people react when finding a solution? |
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Definition
| Depending on the conflict style of the person they will react differently in finding a solution. Some will hold on to one solution while others brainstorm more. |
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Term
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Definition
| Criteria are the standards for an acceptable solution to a problem. (Limits, time deadlines) |
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Term
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Definition
Gunny-sacking is dredging up old problems and issues from the past, like pulling them out of an old bag, to use against your partner. |
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Term
| How should you talk when describing what is upsetting you? |
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Definition
| Always use "I" language. Do not use "you." |
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Term
| When disclosing your feelings what should you avoid? |
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Definition
| avoid emotional overstatements such as "I've never been so upset in my life!" |
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Term
| How do you return to a collaborative style during conflict? |
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Definition
get back to the issue fueling the disagreement |
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Term
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Definition
| The illusion of agreement. Results in an ineffective consensus. |
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Term
When is Group Think most likely to occur? |
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Definition
1. the group is apathetic about the task
2. group members have low expectations about their ability to be successful.
3. there is at least one highly qualified group member.
4. one group member is exceptionally persuasive
5. there is a norm that group members should conform rather than express negative opinions. |
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Term
What are the symptoms of Group Think? |
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Definition
1. critical thinking is not encouraged or rewarded
2. members think their group can do no wrong
3. members are too concerned about justifying their actions.
4. members apply pressure to those who do not support the group
5. members often believe that they have reached a true concensus
6. members are too concerned about reinforcing the leader's belief |
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Term
3 ways to reaching a group consensus |
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Definition
1. stay on task
2. listen to others ideas
3. promote honest interaction and dialogue |
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Term
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Definition
focuses on the discussion process rather than the topic under consideration |
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Term
4 Collaborative conflict management principles |
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Definition
1. Separate the people from the problem
2. focus on shared interests
3. generate many options to solve problems
4. base decisions on objective criteria |
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Term
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Definition
| the inappropriate assumption that one event is the cause of another when there is little evidence to connect the two events |
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Term
What is either/or fallacy? |
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Definition
| occurs when someone argues that there are only two approaches or solutions to a problem. We must do X or Y |
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Term
What is bandwagon fallacy? |
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Definition
Everybody is in favor of it, you should be too. |
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Term
What is hasty generalization? |
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Definition
Reaching the conclusion on the basis of too little evidence or evidence that doesn't exist. |
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Term
What is ad hominem fallacy? |
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Definition
involves attacking irrelevant personal characteristics about someone rather than examining the idea |
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Term
What is the Red Herring Fallacy? |
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Definition
the group gets away with diverting attention from the key issue under discussion. |
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Term
3 approaches to group problem solving |
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Definition
1. Descriptive approach
2. functional approach
3. prescriptive approach |
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Term
What is the Descriptive Approach? |
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Definition
| used as a road map to help you determine where you are in the group problem solving process |
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Term
What is the functional approach? |
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Definition
used by a group to solve a problem by performing the functions of effective problem solvers |
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Term
What is a prescriptive approach? |
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Definition
| if the group needs the structure that a problem solving agenda provides |
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Term
Is orientation normal for a group? |
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Definition
Yes, orientation is a normal part of group work. |
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Term
As a group clarifies its task through the orientation phase what is likely to happen? |
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Definition
Conflicts and differences of opinions are likely to occur. |
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Term
What is important during the reinforcement phase of group problem solving? |
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Definition
| Group members need to feel a sense of accomplishment after making a decision. Celebrate! |
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Term
What should you do what the information you collect? |
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Definition
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Term
5 Steps in effective group decision making |
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Definition
1. start accurately assessing the situation
2. establish appropirate group goals to frame the decision-making objective
3. identify positives and negatives
4. ensure group members have accurate information
5. determine if group members are making reasonable conclusions |
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Term
Reflective thinking
How do you help your group define and limit a problem?
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Definition
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Term
When can you start suggesting solutions? |
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Definition
After the group has thoroughly analyzed a problem |
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Term
Before finding a solution what should the group do? |
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Definition
determine the criteria for a good solution |
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Term
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Definition
the generation, application, combination, and extension of new ideas |
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Term
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Definition
| the process of developing new ideas as we communicate with others and attempt to persuade them to adopt them to adopt our ideas and suggestions |
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Term
what is stinking thinking? |
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Definition
consists of thoughts that limit the possibilities of an individual, group, or organization |
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Term
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Definition
creative technique designed to help a group generate several solutions to a problem |
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Term
What is nominal-group technique? |
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Definition
procedure that uses some of the principles and methods of brainstorming but has members write their ideas individually before sharing them with the group
-Uses silent brainstorming |
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Term
What is Delphi technique? |
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Definition
invites participants to write down ideas over email without meeting face to face
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Term
What is electronic brainstorming? |
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Definition
a technique that makes it possible for a group to generate solution or strategies by typing ideas at a computer keyboard |
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Term
What is affinity technique? |
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Definition
a method for sorting through and organizing. post it notes |
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Term
| transformational leadership |
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Definition
| a new theory of leadership describes leadership in organizations |
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Term
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Definition
| structured exercise that creates conditions that participants might confront outside the training environment |
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Term
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Definition
| involves instruction to develop skills |
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Term
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Definition
| a misunderstanding, its fake and you both agree |
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Term
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Definition
| imcompatible goals, we know what we want, it's a clear conflict |
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Term
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Definition
| can never start with ego conflict, it devlopes from simple or pseudo. People take things personally. It becomes about the person and not the conflict. |
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Term
| What does Julia Woods argue are the 3 distinct values of conflict? |
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Definition
1. entertains diverse ideas
2. encourages expressing differing view
3. stimulates interaction and involvement |
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Term
| If conflict isn't the core of the problem, what is? |
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Definition
| how long we engage in conflict. |
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Term
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Definition
| collaboration, accommodating, competition, avoidance, and compromising |
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Term
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Definition
| when every group member put their consent into the decision. Not necessarily agree |
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Term
| How does a group reach a consensus? |
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Definition
1. manage conflict in a collaborative way
2. avoid group think
3. take time
4.stay goal oriented
5. listen to one another |
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Term
| 6 Steps in Standard Agenda |
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Definition
1. understanding the charge and your group members
2. understanding and phrasing the question
3. fact finding
4. setting criteria and limitations
5. discovering and selecting solutions
6. preparing and presenting the final report |
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Term
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Definition
| behavior or communication that influences, guides, directs or controls a group |
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Term
| how should a group select a leader? |
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Definition
1. desginate one
2. hope one will emerge
3. function as a "leaderless" group |
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Term
| 3 perspective to leadership |
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Definition
1. trait perspective
2. functional perspective
3. situational perspective |
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Term
| What is trait perspective? |
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Definition
| focus on personal attributes/qualities that a leader possess. (physical, personality) |
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Term
| What is functional perspective of a leader? |
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Definition
| describes the specific communicative behaviors a leader needs in order to help a group function effectively. |
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Term
| What are the 2 essential types of leadership behaviors? |
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Definition
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Term
| What is situational perspective of a leader? |
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Definition
| accommodates leadership behaviors, leadership style, situation |
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Term
| What are the 3 types of situational perspective leadership styles? |
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Definition
1. Authoritarian
2. Democratic
3. laissez-faire |
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Term
| What must shared leadership include to be effective? |
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Definition
1. committed to group goal
2. stay on task
3. complete individual assignments
4. encourage participation
5. avoid interpersonal conflict |
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Term
| What does a healthy group maintain? (5) |
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Definition
1. interdependance
2. cohesion
3. productive norms
4. accountability
5. synergy |
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Term
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Definition
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Term
| 4 common barriers to creativity? |
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Definition
1. premature evaluation of ideas
2. poor physical surroundings
3. poor timing
4. lack of member participation
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Term
| What are the 5 creativity techniques? |
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Definition
1. brainstorming
2. nominal group- writing down ideas first then sharing
3. Delphi- don't meet face to face
4. Electronic brainstorming- talking online
5. Affinity- post it notes, arranging ideas |
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Term
| What are disconfirming responses? |
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Definition
1. shows that you don't care about the person
2. what he/she says
3. the interaction
Disconfirming responses can negatively affect a person's sense of self-worth |
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Term
| What are the 3 types of conflict according to Miller and Steinberg? |
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Definition
1. Simple Conflict
2. Pseudo Conflict
3. Ego conflict |
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Term
| What are the two factors that Kilmann and Thomas argue that one's conflict style is determined by? |
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Definition
| Disruptive conflict and constructive conflict |
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Term
| What is constructive conflict? |
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Definition
| focuses on the issue, respect for others, supportiveness, cooperation |
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Term
| What is disruptive conflict? |
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Definition
| personal attacks, insults, defensive, inflexible, competition |
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