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PSY 260 Organization Development
Final Exam
26
Psychology
Undergraduate 2
05/09/2010

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Cards

Term
Performance Management
Definition
"Human Performance Improvement" part of Talent Management. Steps:
1. Goal Setting - identify Key Result Areas (KRAs), Communicating performance Expectations - sharing with incumbents
2. Coaching/Training
3. Ongoing Performance Feedback
4. Performance Appraisal
5. Goal setting for next cycle
OD pros more involved in (re)design of programs than implementation, which is more commonly HR Dept territory
Term
Competency studies/competency models
Definition
looking for the right stuff, important in initial recruitment and selection strategies. Other strategies: Behavior based interviewing, situational interviewing, Realistic Jop preview (simulation)/ Assesment Center (AC)
Term
AC
Definition
Term
Mentoring Programs
Definition
widespread/popular, can be structured or informal, considered important for females and minorities, mentor usually not in the chain of command, therefore issues of "role ofthe supervisor" in mentoring process
Term
Training and Development
Definition
many orgs going to a university concept - structured curriculum - requirements plus electives -
Term
Career planning and development/ succession planning
Definition
interactive joint process between individual and his/her manager. Identify career objectives, assess current skill level, create a flexible "individual development plan" with specific development activities (classes, job assignment, project/committee assignments) to acheive objectives. Ongoing review
Term
Movie - North Shores Oil Rig
Definition
Work Permit system failure, Risk analysis, safety as a priority, communication breakdown, lessons learned - management of change, emergency plan/evac drills, work permit procedures, train crash,
Term
Workforce Diversity Issues
Definition
compliances vs. proactive strategic stance, piecemeal vs. systems approach
Term
employee Wellness Issues
Definition
Work-life Balance -
Term
behavior-based safety, systems approach
Definition
looking at safety concerns as an organization-wide responsibility made up of many different parts. Nothing happens in isolation. Safety is integrated culturally into the way employees work
Term
factors influencing safety
Definition
behavio - maybe most critical, environment - working conditions, potential environmental hazards, tools, housekeeping, person - personal characteristics, personality, motivation, fatigue, stress, knowledge, skill
Term
Accident pyramid
Definition
for every accident, there are many near misses, for every near miss there are many unsafe acts, for every unsafe act there are many improper work behaviors
Term
Integrated strategic change
Definition
participative process of developing and implementing business strategy - it is also the pet intervention of text-book author Steps:
Strategic analysis - readiness to change, current "footprint" (strategy and design)
2. Establishing new strategic orientation "desired future"
3. designing plan
4.
Term
Are there good and bad cultures? What is org culture?
Definition
Key to be effective - adaptive org cultures that embrace change
Term
Strategic Guidlines for Culture Change
Definition
1. Vision/Mision/Values
2. Total Support from the Top
3. Restructure the Org consistent with new Culture
4. Socialize newcomers and terminate deviants
5. set realistic expectations
Term
Organization Learning approach
Definition
Peter senge - org that captures knowledge, learns like an organism, spreads info and retains it. Knowledge Management, Knowledge-diffusion systems, scanning systems identifying best practices
Term
Common characteristics of learning orgs
Definition
1. HPO structure
2. Information systems - specifically for scanning, processing, diffusion.
3. HRM systems promote and reward knowledge acquisition and diffusion
4. Org culture - promoting and supporting all above
5. Leadership - modeling and exemplifiying the above
Term
Transorganizational change
Definition
spawned out of M&A, change with more than one company involved
Term
Alliances/networks
Definition
joint ventures, net - more than 3 orgs involved
Term
OD in Global settings
Definition
globalization of the economy is big drives - is OD US culture specific or universal? 2 key variables - Cultural Context and Level of Econ Development
Term
Cultural Context
Definition
Od more effective if culutre shares values of openess, candor, democratic participation, power-sharing, collaboration, personal growth, empowerment)
Term
Hofstede's 5 dimensions on which national cultures vary
Definition
Context orientation - formal/punctual vs. not; Power distance - high is caste system, low egal; uncertainty avoidance - hi resistant to change; achievement orientation - hi climb the ladder; individualism - high independent
Term
Economic development
Definition
substistence economy - no application of OD except "global social change org;" Industrializing econ - OD focus on business basics - strategic and technostructural issues; Industrial - target - Od most effective when econ development and cultural fit are both high
Term
Emerging Practice of OD worldwide
Definition
international - sell existing products to another country. not much global integration or local responsiveness; global - goal is to sell standardized products in many foreign countries to increase efficiency. more need for integration of people, production across countries, key positions filled by nationals; Multinational - goal is to tailor products to local market (high responsiveness)Local markets have high autonomy; transnational - most complex - network of companies across many countries staffed by locals, few examples; Recent: Global social change org - create sustainable change in communities and societies
Term
Healthcare
Definition
abundant OD ops, especially crew resource management
Term
School systems
Definition
TQM and application of cooperative learning - team-based teaching, classroom assignments that mirror the self-managing work team.
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