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Organizational Business_CH18
Chapter 18
23
Business
Undergraduate 3
04/06/2010

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Term
External forces for change
Definition
Originate outside the organization
Term
internal forces for change
Definition
Originate inside the organization
Term
benchmarking
Definition
Process by which a company compares its performance with that of high-performing organizations.
Term
mission statement
Definition
Summarizes "why" an organization exists.
Term
Target elements of change
Definition
Components of an organization that may be changed
Term
organization development
Definition
A set of techniques or tools used to implement planned organizational change.
Term
change agent
Definition
Individual who is a catalyst in helping organizations to implement change
Term
resistance to change
Definition
Emotional/ behavioral response to real or imagined work changes
Term
Resilience to change
Definition
Composite personal characteristic reflecting high self-esteem, optimism, and an internal locus of control.
Term
fight or flight response
Definition
To either confront stressors or try to avoid them
Term
stress
Definition
Behavioral, physical, or psychological response to stressors.
Term
eustress
Definition
Stress that is good or produces a positive outcome
Term
stressors
Definition
Environmental factors that produce stress.
Term
primary appraisal
Definition
Determining whether a stressor is irrelevant, positive, or stressful.
Term
secondary appraisal
Definition
Assessing what might and can be done to reduce stress.
Term
control strategy
Definition
Coping strategy that directly confronts or solves problems.
Term
escape strategy
Definition
coping strategy that avoids or ignores stressors and problems.
Term
symptom management strategy
Definition
coping strategy that focuses on reducing the symptoms of stress.
Term
social support
Definition
Amount of helpfulness derived from social relationships.
Term
hardiness
Definition
Personality characteristic that neutralizes stress.
Term
type A behavior pattern
Definition
Aggressively involved in a chronic, determined struggle to accomplish more in less time.
Term
employee assistance programs
Definition
Help employees to resolve personal problems that affect their productivity.
Term
Holistic wellness approach
Definition
Advocates personal responsibility for healthy living.
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