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Organizational Behavior- Ch10
Chapt 10
15
Business
Undergraduate 3
04/07/2010

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Term
brainstorming
Definition
A freewheeling, face to- face meeting where team members generate as many ideas as possible, piggyback on the ideas of others, and avoid evaluating anyone’s ideas during the idea-generation stage.
Term
constructive conflict
Definition
Any situation where people debate their differing opinions about an issue in a way that keeps the conflict focused on the task rather than people.
Term
Delphi method
Definition
A structured team decision-making process of systematically pooling the collective knowledge of experts on a particular subject to make decisions, predict the future, or identify opposing views.
Term
electronic brainstorming
Definition
Using special computer software participants share ideas while minimizing the team dynamics problems inherent in traditional brainstorming sessions.
Term
evaluation apprehension
Definition
When individuals are reluctant to mention ideas that seem silly because they believe (often correctly) that other team members are silently evaluating them.
Term
group polarization
Definition
The tendency of teams to make more extreme decisions than individuals working alone.
Term
groupthink
Definition
The tendency of highly cohesive groups to value consensus at the price of decision quality.
Term
joint optimization
Definition
The balance that is struck between social and technical systems to maximize an operation’s effectiveness.
Term
nominal group technique
Definition
A structured team decision-making process whereby team members independently write down ideas, describe and clarify them to the group, and then independently rank or vote on them.
Term
production blocking
Definition
A time constraint in team decision making due to the procedural requirement that only one person may speak at a time.
Term
self-directed work teams (SDWTs)
Definition
Cross-functional work groups organized around work processes, that complete an entire piece of work requiring several interdependent tasks, and that have substantial autonomy over the execution of those tasks.
Term
sociotechnical systems (STS) theory
Definition
A theory stating that effective work sites have joint optimization of their social and technological systems, and that teams should have sufficient autonomy to control key variances in the work process.
Term
team building
Definition
Any formal activity intended to improve the development and functioning of a team.
Term
trust
Definition
A psychological state comprising the intention to accept vulnerability based upon positive expectations of the intent or behavior of another person. (4) (10)
Term
virtual teams
Definition
Teams whose members operate across space, time, and organizational boundaries and linked through information technologies to achieve organizational tasks.
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