Shared Flashcard Set

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Organizational Behavior
Chapt3
30
Business
Undergraduate 3
02/10/2010

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Cards

Term
action learning
Definition
A variety of experiential learning activities in which employees are involved in a “real, complex, and stressful problem,” usually in teams, with immediate relevance to the company.
Term
attribution process
Definition
The perceptual process of deciding whether an observed behavior or event is caused largely by internal or by external factors.
Term
behavior modification
Definition
A theory that explains learning in terms of the antecedents and consequences of behavior.
Term
categorical thinking
Definition
The mostly unconscious process of organizing people and objects into preconceived categories that are stored in our long-term memory
Term
contact hypothesis
Definition
The theory that as individuals interact with one another they rely less on stereotypes about each other.
Term
empathy
Definition
A person’s ability to understand and be sensitive to the feelings, thoughts, and situations of others.
Term
extinction
Definition
Occurs when the target behavior decreases because no consequence follows it.
Term
fundamental attribution error
Definition
The tendency to attribute the behavior of other people more to internal than to external factors.
Term
halo effect
Definition
A perceptual error whereby our general impression of a person, usually based on one prominent characteristic, colors the perception of other characteristics of that person.
Term
Johari Window
Definition
The model of personal and interpersonal understanding that encourages disclosure and feedback to increase the open area and reduce the blind, hidden, and unknown areas of oneself.
Term
learning
Definition
A relatively permanent change in behavior that occurs as a result of a person’s interaction with the environment.
Term
learning orientation
Definition
The extent that an organization or individual supports knowledge management, particularly opportunities to acquire knowledge through experience and experimentation.
Term
mental models
Definition
The broad worldviews or “theories in-use” that people rely on to guide their perceptions and behaviors.
Term
negative reinforcement
Definition
Occurs when the removal or avoidance of a consequence increases or maintains the frequency or future probability of a behavior.
Term
perception
Definition
The process of selecting, organizing, and interpreting information in order to make sense of the world around us.
Term
positive organizational behavior
Definition
An emerging philosophy that focuses on building positive qualities and traits within individuals or institutions as opposed to focusing on just trying to fix what might be wrong with them
Term
positive reinforcement
Definition
Occurs when the introduction of a consequence in- creases or maintains the frequency or future probability of a behavior.
Term
prejudice
Definition
The unfounded negative emotions toward people belonging to a particular stereotyped group.
Term
primacy effect
Definition
A perceptual error in which we quickly form an opinion of people based on the first information we receive about them.
Term
projection bias
Definition
A perceptual error in which an individual believes that other people have the same beliefs and behaviors that we do.
Term
punishment
Definition
Occurs when a consequence decreases the frequency or future probability of a behavior.
Term
recency effect
Definition
A perceptual error in which the most recent information dominates one’s perception of others.
Term
selective attention
Definition
The process of filtering information received by our senses.
Term
self-fulfilling prophecy
Definition
Occurs when our expectations about another person cause that person to act in a way that is consistent with those expectations.
Term
self-reinforcement
Definition
Occurs whenever someone has control over a reinforcer but delays it until a self-set goal has been completed
Term
self-serving bias
Definition
A perceptual error whereby people tend to attribute our their favorable outcomes to internal factors and our their failures to external factors.
Term
social identity theory
Definition
A model that explains self-perception and social perception in terms of the person’s unique characteristics (personal identity) and membership in various social groups (social identity.)
Term
social learning theory
Definition
A theory stating that much learning occurs by observing others and then modeling the behaviors that lead to favorable outcomes and avoiding the behaviors that lead to punishing consequences.
Term
stereotyping
Definition
The process of assigning traits to people based on their membership in a social category.
Term
tacit knowledge
Definition
Knowledge embedded in our actions and ways of thinking, and transmitted only through observation and experience.
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