Shared Flashcard Set

Details

Organizational Behavior
304
98
Business
Undergraduate 1
02/27/2007

Additional Business Flashcards

 


 

Cards

Term
perception
Definition
biographical features, personality, values & attitudes, ability
Term
perception and motivation affect:
Definition
productivity, absence & turnover, satisfaction
Term
the cost to replace someone
Definition
50-100k
Term
attributes of older workers
Definition
less turnover, absent less for avoidable absences, more satisfied with professional work, have the same effectiveness
Term
ability includes
Definition
intillectual, physical, and emotional intelligence
Term
emotional intelligence entails
Definition
self-awareness, self-management & self motivation, empathy, social skills
Term
US Cultural Values
Definition
Low power distance, high individualism, short time orientation
Term
personality attributes
Definition
locus of control, machavellianism, self esteem, self monitoring, risk taking
Term
locus of control
Definition
where we place our locus of causation: internal - we control fate,
external - larger forces control fate
Term
perception
Definition
to organize and interpret sensory input to give meaning to environment
Term
factors influencing perception
Definition
perceiver, target, situation
Term
attribution theory
Definition
whether people's behavior is internally or externally caused:
distinctness, consensus, consistency
Term
perceptual shortcuts
Definition
fundamental attribution error, self-serving bias, selective perception, halo effect, contrast effects, projection, stereotyping, expectancy effects: self-fulfilliong prophecy
Term
fundamental attribution error
Definition
when you tend to overestimate internal causes and underestimate external causes
Term
self-serving bias
Definition
success is internal and failure is external
Term
selective perception
Definition
select based on what your interests are
Term
halo effect
Definition
generalizing a person based on one attribute
Term
contrast effects
Definition
comparing one vs another
Term
projection
Definition
we assume others feel teh same way that we do
Term
stereotyping
Definition
we like to put people in groups
Term
motivation
Definition
how much effort is put forth to achieve organizational goals
Term
performance
Definition
motivation X ability X opportunity
Term
theories of motivation
Definition
assume that we are hedonists, include learning and need thoery, both are right and wrong
Term
learning theory
Definition
the environment is continually shaping what we do
Term
need thoery
Definition
you need to understand those needs to figure out the person
Term
learning theory
Definition
based on skenarian thology (the law of effect), should be utilized for shaping
Term
applications of learning theory
Definition
variable pay, lotteries, employee recognition programs, (while sick pay reenforces staying at home)
Term
cognitive need theory
Definition
people are more important and what their needs are therefore differe your motivational systems on different people
Term
cognitive need theory can be divided in two ways
Definition
lower and higher order (physiological vs social) and extrinsic vs intrinsic (satisfied outside vs from self
higher order tends to be intrinsic
Term
equity theory
Definition
people don't like getting screwed over
inputs = effort, skills, experience & knowledge
outputs = rewards, promotions
Term
job enrichment
Definition
horizontal, vertical, feedback
Term
horizontal dimention of job enrichment
Definition
skill variety, task identity, task significance
Term
vertical dimention of job enrichment
Definition
autonomy, self control
Term
employee involvement
Definition
power, information, skills/knowledge, rewards
Term
expectancy thoery
Definition
expectancy/effort, instrumentality/perfomance, valence/outcome value

can be thought of as the economic utility theory applied to motivation
Term
effort to perform
Definition
expectancy X insturmentality X valence
Term
expectancy
Definition
do they expect to perform well if they have better effort
Term
instrumentality
Definition
will they be rewarded
Term
valence
Definition
do they value this reward
Term
Gain sharing
Definition
insentive based on business unit performance
Term
skill-based pay
Definition
blocks such as technological, social, or managerial skills are rewarded after learned
Term
reasons for groups/teams
Definition
complex, interdependent, flexible labor force, faster response
Term
group behavior model
Definition
embeds teams inside of a company, start looking at the external conditions,
Term
external conditions in a larger organization
Definition
business strategy, authority structures, formal regulations, resources, personnel selection processes, performance evaluation and rewards, organization cultore, physical setting
Term
group member resources
Definition
knowledge, skills & abilities, personality characteristics
Term
group structure
Definition
formal leadership, roles, norms, status, size, cohesion
Term
groupshift
Definition
people's initial oppinion is exaggerated once you get in the group
Term
group processes - positive and negative synergy
Definition
positive = information sharing, task coordination, flexible & innovative behaviors
losses: groupthink, groupshift, social loafing
Term
types of teams
Definition
problem-solving, cross-functional, virtual, self-managed
Term
self-managed teams
Definition
work design - common purpose,control , composition- multiskills, process - joint decisions, coordination, organization support systems -
Term
trait approach
Definition
assumed that leaders are born with ambition & energy, honesty & integrity, high self-monitoring but these traits are not ranked or are generalized across situations
Term
behavioral approach
Definition
assume that leaders can be trained in initiating structure and consideration but behaviors do not generalize across situations
Term
conger's study
Definition
feedback approach = self-awareness, personal growth approach = passion, skill building approach = practice, conceptual awareness approach = if you understand it you can do it
Term
intitiating structure is the same as
Definition
task orientation
Term
consideration is the same as
Definition
charm, people and relationships
Term
outward bound
Definition
taking you out of your element to see how you manage - your default
Term
fiedler contingency model
Definition
assumed that leaders cannot change their style, that their style must fir the situation so you either have to select a leader that fits the situation or change the situation to fit the leader - beleives that task oriented leaders outperform relationship oriented leaders
Term
hersey & blanchard situational model
Definition
assumed that leaders can change styles, styles must fit the situation which is highly based on the maturity of those you are leading. Includes: telling, selling, participating, and delegating
Term
leaders as shapers of meaning
Definition
charismic, visionary, high confidence - frame issues for followers,
Term
high power-distance cultures
Definition
latin america, far east therefore autocratic
Term
low power-distant cultures
Definition
US & Sandinavia therefore more democratic
Term
basic leadership model
Definition
knowledge of ob X behavioral skills = leadership effectiveness
Term
knowledge of OB
Definition
individual level, group level, organizational level
Term
behavioral skills
Definition
facilitate team decision making, communicate effectively, exercise power wisely, negotiate effectively, manage organization change
Term
disciplines related ot OB
Definition
psychology and social psycology = organization, socioology and anthropology = group, political science and economics = individual
Term
adam smith
Definition
if everyone specializes in one small part then you can get good at it and mass produce it
Term
turn of the centry
Definition
industrialism, mass production, size and inefficiency
Term
pre-20th century
Definition
craft work at home, church and military only models of large orgs, adam smith - believed in benefits of division of labor
Term
1920's
Definition
cult of efficiency fredrick taylor, classical management
Term
what managers do
Definition
plan, organize, staff, direct, and control
Term
unity of command
Definition
unbroken line of authority from the top to the bottom or "scalar"
Term
1930's
Definition
hawthorne - how to maximize human performance: the current goal of OB
Term
1940's
Definition
group dynamics, bureaucracy: max weber " rules should be clear and written down", management is learned
Term
1950's
Definition
leadership studies, decision-making studies, gordon & howell report them as "charm school
Term
1960's-1970's
Definition
first wae of phd reasearchesrs, formed gmat, systems thinkings (multiple influences), contingency thinking (it all depends)
Term
1980's -2000's
Definition
mckribbin - to analytical, global thinking, no leadership
Term
ethikos
Definition
a disposition to behave in a certain way
Term
business ethics
Definition
principles and standards that guide behavior in the world of business
Term
stakeholders
Definition
customers, employees, suppliers, shareholders, suppliers of capital, government, community
Term
myths
Definition
value nuetral, must "go along", ethical = playing by the rules, good person = good professional
Term
commun unethical acts
Definition
lying to supervisors, falsifying records, alchohol and drug abuse, conflict of interest, stealing, wrongful gift/entertainment receipt
Term
uncommon unetichal acts
Definition
ford pinto, union carbide, space shuttles, enron, sexual harassment, deceptive advertising, breaking confidentiality, bribes, worker & public safety, environmental pollution, improper accounting
Term
key causes of unethical behavior
Definition
overly aggressive objectives, unrealistic pressures, helping survive, others do it, saving jobs
Term
key internal influences on ethical behavior
Definition
personal values, personality (excessive drive to concieve, high machiavellianism)
Term
external influences on ethical behavior
Definition
senior management, supervisor, performance pressure, lack of punishment, peer-pressure
Term
enron culture
Definition
hired aggressive execs, pressured execs, weak control, yes man, bonuses, little teamwork, profits at all costs
Term
what is an ethical issue
Definition
moral confusion, moral disagreement, conflicting "goods"
Term
how do you know when you are facing an ethical issue?
Definition
the gut test, legal guidelines, normative guidelines
Term
Normative guidelines
Definition
utilitarian, rights, justice
Term
utilitarian
Definition
greatest good for greatest number, emphasizes efficeincy, productivity, and high profits
Term
rights
Definition
fundamental liberties and priviledge which respect privacy, free speech, due process, but can create an overly legalistic work environment
Term
justice
Definition
fairness, enforcement of rules, encourages entitlement
Term
questions for making ethical choices
Definition
narrow or wide interests, reflect rights?, fair?
Term
leader's responsibilities
Definition
strong morals, visible role model, cultivate ethics, communicate expectations, provide training, visibly reward ethics, provide protection
Term
1. You are supervising an employee who you think is lazy. Based on “____” theory, explain what 3 key things you would look at to determine if she/he is inherently lazy?
Definition
Attribution Theory: distinctness, consensus, consistency
Term
3. Your boss is considering moving your department to team-based work. He/she asks your views about what is good and bad about teams. How would you reply?
Definition
teams perform well when Tasks becoming more complex
Tasks becoming more interdependent
Need for more flexible labor force
Need for faster response to change

but come with coordination costs
Term
4. You are considering taking on a new assignment as the leader of a work team. Based on “____” theory, what 3 things would you look at to determine the best leadership style for this team?
Definition
the situational leadership theory: maturity, task behavior, and relationship behavior
Term
institutionalization
Definition
when an organization take on a life of its own
Supporting users have an ad free experience!