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Organizational Behavior exam 1
personality, communication, negotiation, leadership
55
Business
Undergraduate 2
04/27/2011

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Cards

Term
Chris Argyris
Definition

Teaching Smart People How to Learn

single loop learning: questioning

double loop learning

defensiveness

Term
double loop learning
Definition


reflection of how they think  that is, the cognitive rules 

or reasoning they use to design 

and implement their actions

Term
The Big Five Personality Theory
Definition

1) extroversion

2)agreeableness

3)conscientiousness

4)adjustment/emotional stability

5)openness to experience

Term
emotional intelligence
Definition
ability for an individual to know one's emotions, mange them, motivate one's self, recognize emotions in others, and manage relationships with others
Term
individuation
Definition
term Jung used to refer to life long process of becoming the complete human beings we were born to be
Term
phanatasia
Definition
"making-visible"
Term
Nick Morgan
Definition

Non-verbal Communication

-gesture towards audience

-eye contact (wide eyes)

-breathe in and tense diaphragm muscles

-voice variety

-posture with heart our and standing straight

 

Term
Carl R. Rogers and F.J. Roethlisberger
Definition
Barriers and Gateways to Communication
Term
active listening
Definition

-paraphrase

-inquire

-acknowledge

Term
"Rationality at work is often a myth"
Definition
c.f. Karl Weick
Term
defense mechanisms
Definition

-denial

-reaction formation

-displacement

-repression

-projection

-rationalization

-sublimination

Term

-       The employee completely rejects the thought or feeling: "I'm not angry with her!"

Definition
denial
Term

-       The employee is vaguely aware of the thought or feeling, but tries to hide it: "We just had a conversation about work, as usual."

Definition
suppression
Term

-       The employee turns the feeling into its opposite: "I think she's a great boss!"

Definition
reaction formation
Term

-       The employee assigns his feeling to someone else: "I know Larry hates her guts."

Definition
projection
Term

-       The employee redirects his feelings to another target: "I really hate my desk."

Definition
displacement
Term

-       The employee comes up with a rational explanation to justify the situation, while denying his feelings: "I know that she takes a special interest in my success as an employee: that’s why she gives me a lot of feedback, sometimes a bit harsh."

Definition
rationalization
Term

-       A more intellectualized form of rationalization: "This situation is very interesting: it is reminiscent of the dialectic of the master and the slave, developed by Hegel."

Definition
Intellectualization
Term

-       The employee tries to reverse or undo his feeling by doing something that indicates the opposite feeling: "I think I'll show her how good of a boss she is at our next meeting by bringing her donuts."

Definition
undoing
Term

-       The employee "thinks" the feeling but does not really feel it: "I think I'm angry with her, in a detached sort of way."

Definition
isolation of affect
Term
The employee reverts to an old, usually immature behavior to vent his feeling: "I’m going to spill ink onto her files!"
Definition
regression
Term

-       The employee redirects the feeling into a socially productive activity: "I'm going to play my guitar tonight, and write a song about the woes of work."

Definition
sublimination
Term
father of psychoanalysis
Definition
Sigmund Freud
Term

"the mystic";

1)archetypes/collective unconcsious

2)anima/animus

3)shadow

1-3=unconscious

4)ego

5)persona

4&5=conscious

 

Definition
Carl Jung
Term
The inferiority complex
Definition
Alfred Adler; an acute feeling of inferiority, often resulting shyness or (through compensation) exaggerate aggressiveness
Term
Humanistic psychology and unconditional regard
Definition
Carl Rogers
Term
The mother-child relationship
Definition
Melanie Klein
Term

logotherapy; man in search of meaning

3 sources of meaning

Definition

Victor Frankel;

3 sources= love, creation, suffering

Term
interpreting your dream
Definition

Robert Johnson; remember the dream 

make associations

tie associations to life-issue

act on the interpretation

Term
traits
Definition
habitual patterns of behavior, thought, and emotion
Term
extrovert
Definition

-attention flows out to objects & people in the environment

-essential stimulation is from the enviro

-focuses on the outer world of people & things

-may have multiple friendships

-broader interest

-thinking best when talking

-act, then reflect

Term
introvert
Definition

energy is drown from the environment and consolidated

-essential stimulation is from within

-focus is ont he inner world of thoughts & reflections

-have close relationships

-have deeper interests

-think best when alone

-may seem hard to get to know

Term
sensing
Definition

-uses 5 senses

-focus on reality & what's in enviro

-see relationship to object based on last relationship with it

-have realistic or practical orientation

-appreciate facts, details, specifics

-literal and concrete

 

 

Term
intuitive
Definition

-percieve possibilities via unconscious

-meaning/possibilities beyond 5 senses

-wide range of associations

-imaginative or theoretical orientation

-big picture

-patterns & relationships

Term

thinking

(vs. feeling)

Definition

-rational, analytical

-follow rules

-jump to logic in crisis

-want to hear examples of negative feedback

-more impersonal

Term

feeling

(vs thinking)

 

Definition

-worry how everybody is coping

-monitor emotions, help solve conflicts, encourage others

-may not want to give negative feeback

-focus decision on underlying values

Term

judging

(vs percieving)

 

Definition

-plan ahead

-handle deadlines well

-well organized

-enjoy making decisions

-like to have life under control

-may seem demanding

 

Term

percieving

(vs judging)

Definition

-spontaneous in attitude & action

-keep  options open for as long as possible

-meet deadlines by last minute

-are often late

-may seem disorganized

Term
Body Language: standing up
Definition
Im in charge
Term
Body Language: sitting next to someone
Definition
I'm on your side
Term
Body Language: crossing arms
Definition
I'm defensive or closed
Term
Body Language: leaning forward
Definition
I'm interested
Term
Body Language: sitting at a round table
Definition
everybody's equal
Term
Johari [image]
Definition

window of what you know about yourself & what is know to others.

-can grow larger through interpersonal & intrapersonal communication

Term
conflict
Definition
a process in which one party perceives that its interests are being opposed or negatively affected by another party
Term
negotiation
Definition
process by which two or more interdependent individuals or groups who perceive they they have common & conflicting goals state & discuss preferences for specific terms of a possible agreement
Term
substantive conflict
Definition
productive & constructive conflict
Term
socio-economic conflict
Definition
can be dangerous & costly conflict
Term
types of handling conflict
Definition
[image]
Term
type of negotiation: integrative
Definition

outcome: win-win

motivation: joint gain

interests: congruent

Term
type of negotiation: distributive
Definition

outcome:win-lose

motivation:individual gain

interests: opposed

Term
leadership traits
Definition

1)drive (achievement, ambition, energy, tenacity)

2)leadership motivation (personalized vs socailized)

3) honesty & integrity

4)self-confidence

5)cognitive ability

6)knowledge of the business

Term
Leadership: approach that states leadership is about coping with change,whereas management is about coping with difficultly 
Definition
J.P. Kotter
Term
Goldman's basic argument that primal leadership operates best through:
Definition
emotional intelligent leaders who create resonance (Having a lasting presence or effect; enduring)
Term
Yukl notes that most definitions of leadership emphasize:
Definition
influence process
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