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Operations Management
Exam II
18
Business
Undergraduate 3
02/21/2010

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Term
Work center
Definition
Also known as Job-Shop or functional layout; a format in which similar equipment or functions are grouped together.
Term
Assembly Line
Definition
A work processes were they are arranged according to the progressive steps by which the product is made
Term
Manufacturing Cells
Definition
Groups dissimilar machines to work on products that have similar shapes and processing requirements.
Term
Project Layout
Definition
the product remains at one location, and equipment is moved to the product.
Term
Systematic layout planning (SLP)
Definition
A technique for solving process layout problems when the use of numerical flow data between departments is not practical. the Technique uses an activity relationship diagram that is adjusted by trial and error until a satisfactory adjacency pattern is obtained.
Term
Work Station Cycle Time
Definition
the time between successive units coming off the end of an assembly line.
Term
Assembly-line balancing
Definition
The problem of assigning all the tasks to a series of workstations so that each workstation has no more than can be done in the workstation cycle time, and so that idle time across all workstations is minimized.
Term
Precedence relationship
Definition
The order in which tasks mus be performed in the assembly process.
Term
Malcolm Baldridge Award
Definition
Est. 1987. Recognizes American companies with exemplary quality management. Started strictly awarding manufacturing firms but now have service and non-profits awards.
Term
ISO-9000
Definition
International Award with standards agreed by the International Organizations for Standardization. Adopted in 1987 and is recognized by 160 countries.
Term
ISO-9000:2000
Definition
Most recent revisions on already created ISO-9000.
Term
ISO-14000
Definition
Primarily concerned with environmental management.
Term
QS-9000
Definition
is a quality standard developed by a joint effort of the "Big Three" automakers, General Motors, Chrysler and Ford. It was introduced to the industry in 1994. It has been adopted by several heavy truck manufacturers in the U.S. as well. Essentially all suppliers to the automotive industry need to implement a QS9000 system.
Term
Six Sigma
Definition
Pioneered by Motorola which focuses on small gradual & frequent improvements over the long run.
Term
Six Sigma Statistical Term
Definition
Based on a statistical measure that equates to 3.4 or fewer errors per million.
Term
Green Belts
Definition
the employees who take up Six Sigma implementation along with their other job responsibilities, operate under the guidance of Black Belts.
Term
Black Belts
Definition
operate under Master Black Belts to apply Six Sigma methodology to specific projects. They devote 100% of their time to Six Sigma. They primarily focus on Six Sigma project execution
Term
Master Black Belts
Definition
identified by champions, act as in-house coaches on Six Sigma. They devote 100% of their time to Six Sigma. They assist champions and guide Black Belts and Green Belts. Apart from statistical tasks, they spend their time on ensuring consistent application of Six Sigma across various functions and departments.
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