Shared Flashcard Set

Details

OBM
Chapter 15
25
Business
3rd Grade
05/13/2013

Additional Business Flashcards

 


 

Cards

Term
Mutuality of interest
Definition
involves win–win situations in which one’s self-interest is served by cooperating actively and creatively with potential adversaries.
Term
Three Possible Influence Outcomes
Definition
Commitment
substantial agreement followed by initiative and persistence in pursuit of common goals
Compliance
reluctant agreement requiring subsequent prodding to satisfy minimum requirements
Resistance
stalling, unproductive arguing, or outright rejection
Term
Social power
Definition
ability to marshal the human, informational, and material resources to get something done
Term
Socialized Power
Definition
plans, self-doubts, mixed outcomes and concerns for others
Term
Personalized power
Definition
expressions of power for the sake of personal aggrandizement become paramount
Term
Reward power
Definition
obtaining compliance by promising or granting rewards.
Term
Coercive power
Definition
obtaining compliance through threatened or actual punishment.
Term
Legitimate power
Definition
obtaining compliance through formal authority.
Term
Expert power
Definition
obtaining compliance through one’s knowledge or information.
Term
Referent power
Definition
obtaining compliance through charisma or personal attraction.
Term
Empowerment
Definition
recognizing and releasing into the organization the power that people already have in their wealth of useful knowledge, experience, and internal motivation.
Term
Participative management
Definition
process whereby employees play a direct role in setting goals, making decisions, solving problems, and making changes in the organization
Term
Participative management helps employees fulfill three basic needs:
Definition
Autonomy
Meaningfulness of work
Interpersonal contact
Term
Delegation
Definition
the process of granting decision-making authority to lower-level employees
amounts to power distribution
Term
Personal initiative is characterized by the following aspects:
Definition
consistent with the organization’s mission,
has a long-term focus,
goal-directed and action-oriented,
persistent in the face of barriers and setbacks
self-starting and proactive.
Term
Power assessment
Definition
How can you improve your leverage position
Term
Performance
Definition
How can your work make the business more successful?
Term
Perception
Definition
How can you enhance your reputation, especially with those who can achieve your goals?
Term
Partnerships
Definition
How can you increase your network of allies and supporters?
Term
Organizational politics
Definition
intentional acts of influence to enhance or protect the self-interests of individuals or groups
Term
Collation
Definition
an informal group bound together by the active pursuit of a single issue
Term
Impression management
Definition
the process by which people attempt to control or manipulate the reactions of others to images of themselves or their ideas
Term
Job focused
Definition
manipulating information about one’s performance
Term
Supervisor focused
Definition
praising and doing favors for one’s supervisor
Term
Self focused
Definition
presenting oneself as a polite and nice person
Supporting users have an ad free experience!