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| 3 factors trust can be rooted |
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Definition
1. disposition-based
2. cognition-based
3. affect-based |
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| means your personality traits include a general propensity to trust others. |
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| means trust is roots in a rational assessment of the authority's trustworthiness. Based on authority's "track record" |
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| means trust depends on feelings toward the authority that go beyond any rational assessment |
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| a general expectation that the words, promises, and statements of individuals and groups can be lied upon |
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| the characteristics or attributes of a trustee that inspire trust |
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Term
| 3 dimensions anuthority's "track record" is based on |
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Definition
1. competence
2. character
3. benevolence |
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Term
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Definition
1st dimension of trustworthiness:
defined as the skills, abilities, and areas of expertise that enable an authority to be successful in some specific area |
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Definition
2nd dimension of trustworthiness:
defined as the perception that the authority adheres to a set of values and principles that the trustor finds acceptable. |
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Definition
3rd dimension of trustworthiness:
defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives. |
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Term
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Definition
1. distributive
2. procedural
3. interpersonal
4. informational |
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Term
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Definition
| reflects the perceived fairness of decision-making outcomes. Deals with "equity" norm-pay, promos, evaluations, etc. Equity vs equality vs need |
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| reflects the perceived fairness of decision-making process. Is fostered when authorities adhere to rules of fair process |
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Definition
| reflects the perceived fairness of the treatment received by employees from authorities. |
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Term
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| reflects the perceived fairness of the communications provided to employees from authorities. 2 rules: the justification rule (communicate reasonably) and truthfulness rule (be honest) |
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Term
| 4 component model of ethical decision making |
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Definition
1. moral awareness
2. moral judgment
3. moral intent
4. ethical behavior |
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Term
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Definition
| 1st step: occurs when an authority recognizes that a moral issue exists in a situation or that an ethical standard or principle is relevant to the circumstance. |
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| reflects the ability to recognize that a particular decision has ethical content. |
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Term
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Definition
captures the degree to which the issue has ethical urgency. driven by
1. magnitude of consequences
2. social consensus
3. probability of effect
4. temporal immediacy
5. proximity
6. concentration of effect |
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Term
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Definition
| when the authority accurately identifies the morally "right" course of action |
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Term
| cognitive moral development |
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Definition
| theory that argues that as people age and mature, they move through several stages of moral development. Drive moral development |
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Term
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Definition
| principles individuals utilize during ethical decision making. |
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Definition
| reject the notion of universal moral rules. ex. Lies depend on circumstances. |
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| ethical actions are defined as those that achieve the most valuable ends. prioritize traits like: resourceful, effective, productive, winner |
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Definition
| notion of universal rules. ex. the existence of potential harm to other is always wrong" |
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Definition
| where ethical actions are defined using a set of guiding principles. they prioritize traits like: trustworthy, honest, principled, and dependable |
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Term
| 3 stages of cognitive moral development |
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Definition
PRECONVENTIONAL: stage 1-avoid punishment and 2: maintain exchange relationships
CONVENTIONAL: 3. earn the approval of others. 4. follow the rules and laws
PRINCIPLED: 5. protect individuals' rights. 6. follow universal principles.
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Term
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Definition
| reflects an authority's degree of commitment to the moral course of action |
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Definition
| the degree to which a person sees himself as a "moral person" |
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Term
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Definition
| reflects the degree to which employees can devote their attention to work, as opposed to "covering their backside" "playing politics" and "keeping an eye on the boss". vital to task performance |
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Term
| trust has a _______ effect on job performance |
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Definition
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Term
| trust has a _______ effect on organizational commitment |
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Definition
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Term
| employees who don't have trust have____ |
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Definition
| economic exchange: impersonal and resemble contractual agreements. employees do work for money |
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Term
| employees who do have trust have _____ |
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Definition
| social exchange: characterized by mutual investment, employees go above and beyond. efforts are rewarded |
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Term
| corporate social responsibility |
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Definition
| a perspective that acknowledges that the responsibility of a business encompasses the economic, legal, ethical, and citizenship expectations of society. |
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