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MOB Chapter 13
Conflict
24
Management
Undergraduate 3
11/26/2012

Additional Management Flashcards

 


 

Cards

Term
Why are conflict management skills important?
Definition
-they predict managerial success
-about 20% or their time is spent dealing with conflict
Term
Structural factors that deal with conflict
Definition
specialization
interdependence
common resource
goal difference
authority relationship
status inconsistencies
jurisdictional ambiguities
Term
Person factors that deal with conflict
Definition
skills and abilities
personalities
perception
values and ethics
emotions
communication barriers
cultural differences
Term
Function conflict
Definition
-healthy constructive disagreement
-good outcome
-cognitive in origin
-leads to new ideas
Term
Dysfunctional conflict
Definition
-unhealthy, destructive disagreement
-emotional in origin
-bad outcome
-diverts energy away from work
Term
Diagnosing conflict
Definition
-are parties approaching the conflict from a hostile standpoint?
-is the outcome going to affect the organization negatively?
-Do potential losses exceed potential gain?
-Is energy being diverted from goal accomplished?
Term
Intergroup
Definition
when conflict occurs between groups or teams
Term
Intragroup
Definition
conflict that occurs within groups or teams
Term
Interorganizational
Definition
conflict that occurs between two or more organizations
Term
Interrole conflict
Definition
conflict among multiple roles
Term
intrarole conflict
Definition
conflicting messages about how to perform a certain role
Term
Managing intrapersonal conflict
Definition
careful self analysis and diagnosis by making sure you agree with companies values,use role-analysis and have good political skills
Term
Managing interpersonal conflict
Definition
can respond aggressively, compromise, or withdrawl
Term
Ineffective techniques for managing conflict
Definition
secrecy, nonaction, character assassination, admin orbiting, due process non action (procedure is so costly and time consuming
Term
Effective techniques for managing conflict
Definition
change personnel, change structure, confront/negotiate, superordinate goals, expand resources
Term
Distributive Bargaining
Definition
goals of one party are in direct conflict with the goals of another party
Term
Integrative negotiation
Definition
maximize outcome and focus on issues and seek win-win
Term
What kinds of defensive mechanisms do people exhibit in interpersonal conflict?
Definition
aggression, compromise, and withdrawl
Term
5 styles of conflict management
Definition
avoiding, accommodating, competing, compromising, and collaborating
Term
Avoiding
Definition
-low in assertiveness and cooperativeness
-use when parties are angry and need time to cool off
Term
Accommodating
Definition
-cooperative but unassertive
-use when you find yourself in the wrong
Term
Competing
Definition
-very assertive and uncooperative
-good for emergencies and when you have to put your foot down
Term
Compromising
Definition
-intermediate in both
-use as a backup style when collaboration efforts are unsuccessful
Term
Collaborating
Definition
-win-win style high on cooperation and assertiveness
-use when both parties need to be committed to a final solution
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