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MOB Chapter 15 Questions
MOB Test 3 Review
21
Business
Undergraduate 3
11/14/2007

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Term
X Percent of Fortune 500 Companies have half for more of their employees on teams
Definition
80
Term
X percent of small U.S. manufacturers are using teams in their production
Definition
68
Term
Work Teams
Definition
Groups whose members work intensely on a specific, common goal using their positive energy, individual and mutual accountability, and complimentary skills
Term
Problem-solving teams
Definition
A team of 5 to 12 employees from the same department or functional area who are involved in efforts to improve work activities or to solve specific problems
Term
Self-managed work team
Definition
A type of work team that operates without a manager and is responsible for a complete work process or segment
Term
Cross-functional team
Definition
A type of work team that's a hybrid grouping of individuals who are experts in various specialties and who work together on various tasks
Term
Virtual team
Definition
A type of work team that uses computer technology to link physically dispersed members in order to achieve a common goal
Term
Important characteristics of effective teams
Definition
Clear goals
relevant skills
mutual trust
unified commitment
good communication
strong negotiating skills among members
appropriate leadership
internal and external support
Term
Stages of group development
Definition
1.Forming
2 Storming
3. Norming
4. Performing
5. Adjourning
Groups do not always proceed clearly and may regress to earlier stages
Term
What is a group?
Definition
Two or more interactive and interdependent individuals who come together to achieve particular goals
-There can be formal or informal groups
Term
Major components of group performance and satisfaction
Definition
External conditions imposed on group
Group member resources
Group Structure
-Roles - Sets of behavior patterns expected of someone occupying a given position in a social unit
-Norms - Acceptable standards or expectations shared by a group's members
-Conformity
-Groupthink
Group size
Term
Conflict
Definition
Perceived incompatible differences that result in interference or opposition
Term
Traditional View of Conflict
Definition
View that all conflict is bad and must be avoided
Term
Human relations view of conflict
Definition
View that conflict is a natural and inevitable outcome in every group
Term
Interactionist view of conflict
Definition
View that some conflict is necessary for a group of perform effectively
Term
Functional Conflict
Definition
Conflicts that support a group's goals and improve its performance
Term
Dysfunctional conflict
Definition
Conflicts that prevent a group from achieving its goals
Term
Task conflirt
Definition
Conflicts over content and goal of the work
Term
Relationship conflict
Definition
Relationship based on goals of the relationship
Term
Process conflict
Definition
Conflict over how work gets done
Term
Types of Groups and their features
Definition
Command Groups - Groups that are determined by the organization chart and composed of individuals who reports to the business manager
Task Groups - Groups composed of individuals brought together to complete a specific task; their existence is often necessary because once the task disbands, we are completed.
Cross-functional teams - Groups that bring together the knowledge and skills of individuals from various work areas or groups or whose members have been trained to do each others' jobs
Self-managed teams - Groups that are essentially independent and in addition to their own tasks, take on technical managerial responsibilities such as hiring, planning and scheduling, and performance evaluation.
Cross-functional Teams
Self-managed teams
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