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MIS FINAL
Chapter 4
24
Management
Undergraduate 4
05/06/2014

Additional Management Flashcards

 


 

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Term
Knowledge economy
Definition
where wealth is created through the effective management of knowledge workers instead of by the efficient control of physical and financial assets.
Term
Intellectual Capital
Definition
diff btwn the market value of the firm and the book value of the firm, including assets such as reputation, employee loyalty, and commitment, customer relationships, company values, brand names and the experience and skills of employee
Term
Intellectual capital
Definition
• Google, Apple, Microsoft and Oracle have very high market value to book value ratios b/c of high investments in knowledge resources and tech expertise
• Market Value of firm (minus) Book Value of the firm
Term
Human Capital
Definition
the individual capabilities knowledge, skills, and experience of a company’s employees and managers
Term
Social Capital
Definition
the network of friendships and working relationships btwn talented people both inside and outside organization
Term
Social Capital
Definition
Critical in sharing and leveraging know and in acquiring resources
Term
Explicit Knowledge
Definition
knowledge that is codified, documented, easily reproduced, and widely distributed (Engineering drawing, software code, patents, etc.)
Term
Tacit Knowledge
Definition
knowledge that is in the minds of employees and is based on their experiences and backgrounds
Term
Tacit Knowledge
Definition
Shared only with the consent and participation of employee
Term
360° Evaluation & Feedback systems
Definition
superiors, direct reports, colleagues, and even external and internal customers rate a person’s performance (complements teamwork, employee involvement, and organizational flattening)
Term
6 areas where mgmt of diverse workforces can improve an org effectiveness and competitive advantage
Definition
1) Cost, 2) resource acquisition, 3) marketing, 4) creativity, 5) problem-solving, 6) organizational flexibility
Term
Social Network analysis
Definition
analysis of the pattern of social interactions among individuals (Helps diagnose effective and ineffective patterns)
Term
Closure
Definition
the degree to which all members of a social network have relationships (or ties) with other group members (Develop strong relationships with each other, high levels of trust, greater solidarity)
Term
Bridging Relationships
Definition
relationships in a social network that connect otherwise disconnected people. (contrast of closure, stresses importance of ties connecting people)
Term
Structural Holes
Definition
Social gaps btwn groups in a social network where there are few relationships bridging the groups
Term
Unification Lever
Definition
method for making ppl more willing to collaborate by crafting compelling common goals articulating a strong value of cross-company team work, and encouraging collaboration in order to send string signals to lift ppls sights beyond their narrow interests towards a common goal
Term
Network Lever
Definition
method for making ppl more willing to collaborate by building nimble interpersonal networks across the company.
Term
T-shaped Mgmt
Definition
ppls dual focus on the performance of their unit (the vertical part of the T) and across boundaries (the horizontal part of the T)
Term
People Lever
Definition
method for making ppl more willing to collaborate by getting the right ppl to work on the right projects
Term
Private Information
Definition
info that is not available from public sources and is usually communicated in the context of personal relationships
Term
Groupthink
Definition
a tendency in an organization for indivs NOT to question shared beliefs (may occur in networks with high levels of closure, where there is little input form ppl outside of the network)
Term
Electronic Teams
Definition
a team of indivs that completes tasks primarily through email (Adv: Less restricted by geographic constraints, broader range of HCI)
Term
Intellectual Property right
Definition
intangible property owned by a firm in the forms of patents, copyright, trademarks, or trade secrets.
• Physical Assets (plant, equip, land)
Term
Dynamic Capabilities
Definition
the capacity to build and protect a competitive advantage, (knowledge, assets, competencies, and complementary assets and tech)
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