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MIS - Chapter 14
Enterprise and Global Management of Information Technology
24
Business
Undergraduate 2
05/12/2011

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Term
Business/IT planning process
Definition
Focuses on discovering innovative approaches to satisfying a company's customer value and business value goals with the support of IT.
Term
IS operations management
Definition
Concerned with the use of hardware, software, network, and IS personnel resources within the corporate or business unit.
Term
Management information technology
Definition
Managing business/IT planning and the IS function within a company.
Term
IT architecture
Definition
A conceptual design, or blueprint, of an organization's IS/IT functions, hardware, and software created by a strategic business/IT planning process.
Term
Centralization or decentralization of IT
Definition
Many organizations have both centralized and decentralized IT units.
Term
Application development
Definition
Managing the creation and implementation of new business applications.
Term
User services
Definition
End users need liaisons, consulting, and training services.
Term
IT staff planning
Definition
Involves recruiting, training, and retaining qualified IS personnel.
Term
Technology management
Definition
Rapidly changing technological developments must be anticipated, identified, and implemented.
Term
Off-shoring
Definition
A relocation of an organization's business processes (including production.manufacturing) to a lower-cost location, usually overseas.
Term
Data center
Definition
Corporate locations for computer system operations.
Term
Chief information officer
Definition
The executive responsible for strategic business/IT planning and IT management.
Term
Chief technology officer
Definition
The executive in charge of researching and implementing new information technologies.
Term
System performance monitor
Definition
Software that helps monitor and control computer systems in a data center.
Term
Charge-back systems
Definition
The cost of IS services may be allocated back to end users.
Term
Downsizing
Definition
Many business firms are replacing their mainframe systems with networked PCs and servers.
Term
Outsourcing
Definition
The purchase of goods or services from third-party partners that were previously provided internally.
Term
Global information technology management
Definition
Managing IT to support a company's international business operations.
Term
Transnational strategy
Definition
A business depends heavily on its information systems and Internet technologies to help it integrate its global business activities.
Term
Global business drivers
Definition
Global customer, products, operations, resources, and collaboration.
Term
Trans-border data flows
Definition
Global telecommunications networks like the Internet move data across national boundaries.
Term
Systems development issues
Definition
Agreement is needed for personal information in corporate databases withing a host country are a top concern.
Term
Data access issues
Definition
Security requirements for personal information in corporate databases within a host country are a top concern.
Term
Management involvement
Definition
Business managers should oversee IT decision making and projects that are critical to their business units' success.
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