Shared Flashcard Set

Details

MGT463
Chapter 2
28
Management
Undergraduate 4
09/29/2012

Additional Management Flashcards

 


 

Cards

Term
Prerequisites
Definition
Knowledge of the organization’s mission and strategic goals
Knowledge of the job in question
Term
Knowledge of Mission and Strategic Goals
Definition
Strategic planning
Purpose or reason for the organization’s existence
Where the organization is going
Organizational goals
Strategies for attaining goals
Term
Mission and Goals
Definition
Cascade effect throughout organization

Organization ---Unit---Employee
Term
Knowledge of the Job
Definition
Job analysis of key components
Activities
Tasks
Products
Services
Processes
Term
Knowledge of the Job (Continued)
Definition
KSAs required to do the job
Knowledge
Skills
Abilities
Term
Job Description
Definition
Job duties
KSAs
Working conditions
Term
Generic Job Descriptions
Definition
Occupational Informational Network (O*Net)

http://online.onetcenter.org/
Term
Job Analysis
Definition
Use a variety of tools
Interviews
Observation
Questionnaires (available on the Internet)
Term
Job Analysis Follow-Up
Definition
All incumbents should
Review information
Provide feedback
Rate tasks and KSAs in terms of
Frequency
Criticality
Term
Rater Biases
Definition
Rating of frequency and criticality of tasks and KSAs is susceptible to:
Self-serving bias
Social projection bias
False consensus bias

 These biases exaggerate the importance of certain tasks & KSAs
Term
Rater Training
Definition
Web-based training: Structure
Takes only about 15 minutes
Establishes common point of reference via largely 5 steps
In the 5 steps, participants basically practice their rating skills
As a result, reduces exaggeration of the importance of certain task and KSAs
Term
Rater Training (Continued)
Definition
Web-based training: 5 steps
1. Defines the rating dimensions
2. Defines the scale anchors
3. Describes behaviors indicative of each rating dimension
4. Allows raters to practice their rating skills, and
5. Provides feedback on the practice
Term
Performance Planning:Results
Definition
Key accountabilities

Specific objectives

Performance standards
Term
Key Accountabilities
Definition
Broad areas of a job for which
the employee is responsible
for producing results
Term
Specific Objectives
Definition
Statements of outcomes
Important
Measurable
Term
Performance Standards
Definition
“Yardstick” to evaluate how well employees have achieved each objective
Information on acceptable and unacceptable performance, such as
Quality
Quantity
Cost
Time
Term
Performance Planning:Behaviors
Definition
How a job is done
Term
Performance Planning:Competencies
Definition
Measurable clusters of KSAs

Critical in determining how results will be achieved
Term
Performance Planning:Development Plan
Definition
Areas for improvement
Goals to be achieved in each area of improvement
Term
Performance Execution:Employee’s Responsibilities
Definition
Commitment to goal achievement
Ongoing requests for feedback and coaching
Communication with supervisor
Collecting and sharing performance data
Preparing for performance reviews
Term
Performance Execution:Manager’s Responsibilities
Definition
Observation and documentation
Updates
Feedback
Resources
Reinforcement
Term
Performance Assessment
Definition
Manager assessment
Self-assessment
Other sources (e.g., peers, customers)
Term
Multiple Assessments Are Necessary To…
Definition
Increase employee ownership
Increase commitment
Provide information
Ensure mutual understanding
Term
Performance ReviewOverview of Appraisal Meeting
Definition
Past
Behaviors and results
Present
Compensation to be received
Future
New goals and development plans
Term
Six Steps for Conducting Productive Performance Reviews
Definition
Identify what the employee has done well and poorly
Solicit feedback
Discuss the implications of changing behaviors
Term
Six Steps for Conducting Productive Performance Reviews
Definition
Explain how skills used in past achievements can help overcome any performance problems
Agree on an action plan
Set a follow-up meeting and agree on behaviors, actions, and attitudes to be evaluated
Term
Performance Renewal and Recontracting
Definition
Identical to performance planning EXCEPT:
Uses insights and information from previous phases
Restarts the performance management cycle
Term
Performance Management ProcessSummary: Key Points
Definition
Ongoing process
Each component is important
If one is implemented poorly, the whole system suffers
Links between components must be clear
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