Shared Flashcard Set

Details

MGT 303 Final
MGT 303 final
138
Management
Undergraduate 3
05/11/2016

Additional Management Flashcards

 


 

Cards

Term
Strategic vision:
Definition

Provides a perspective on where the company is headed.

Term
Which is not a component of SWOT?
Definition

Strategy 

Term
SWOT:
Definition

an analysis that is indented to help executives summarize the major facts and forecasts derived from external and internal analyses

Term
the approach to recruitment that informs applicants about all aspects of a job, including both its desirable and undesirable facets.
Definition

A realistic job preview

Term
The interview remains a mainstay of selection because of all except
Definition

it absolves the organization of legal liability.

Term
If two or more methods yield consistent results, the selection procedure can be described as:
Definition

being reliable

Term
Typically, establishing validity is a matter of comparing selections test scores
Definition

to supervisors’ performance ratings.

Term
____ require the applicant to perform tasks that are actually a part of the work required on the job:
Definition

Work sample tests

Term
Which of the follow is inappropriate on an application form
Definition

high school and college attendance with dates

Term
The Americans with Disabilities Act explicitly states that:
Definition

physical exams must be directly related to the requirements of the job.

Term
The set of standardized questions used in a structured interview is based on
Definition

job analysis

Term
HR staff should consider all of the following factors during hiring decisions EXCEPT:
Definition

what effect will the applicants’ family situation have on job performance.

Term
The employment of individuals in a fair and nonbiased manner is called
Definition

equal employment opportunity.

Term
The legislative act that bars discrimination in all HR activities, including hiring, training, promotion, pay, employee benefits, and other conditions of employment is known as the
Definition

Civil Rights Act of 1964.

Term
The Equal Pay Act prohibits employers from discrimination in pay based on
Definition

gender

Term
Which of the following is NOT an example of sexual harassment?
Definition

Paying a man more than a women for doing the same job

Term
The procedural document developed by the EEO commission is:
Definition

Uniform Guidelines on Employee Selection Procedures.

Term
When pursuing an adverse impact claim, an individual is alleging:
Definition

unintentional discrimination against a protected class.

Term
Disparate treatment cases involve
Definition

purposeful discrimination.

Term
Affirmative action requires an employer to
Definition

develop a plan of action to correct areas of past discrimination.

Term
___ is a field of study concerned with analyzing work methods and establishing standards
Definition

industrial engineering

Term
___ is accomplished by adding more meaningful tasks and duties to make the work more rewarding and satisfying
Definition

Job enrichment

Term
Analyzing the elements in a work cycle that make up a particular job activity and determining the time required to complete each element
Definition

industrial engineering

Term
The terms “training” and “development”:
Definition

refer to short term performance orientation vs. a longer term skill development.

Term
A(n) ____ involves determining which employees require training and which do not
Definition

person analysis

Term
demonstrates the desired behavior or method to be learnt.
Definition

Modeling

Term
Learning curves show
Definition

that performance plateaus are natural and are usually followed by a spontaneous recovery.

Term
____refers to how well employees apply what they have learned to their jobs:
Definition

transfer of training.

Term
The two primary purposes of performance appraisals are:
Definition

administrative and developmental.

Term
The strategic relevance of performance appraisals refer to the extent to which:
Definition

standards relate to the overall objectives of the organization.

Term
Reliability in performance appraisals is measured by
Definition

correlating two sets of rating made by a single rater or by two different raters.

Term
A performance rating error in which the rater tends to give employees either extremely high or extremely low ratings is referred to as
Definition

leniency or strictness error.

Term
Which method of performance appraisal requires managers to place a certain percentage of employees into various performance categories
Definition

forced distribution method

Term
Which rating format uses three specific behavioral descriptions relevant to each trait and then asks supervisors to evaluate whether an employee’s behavior is better than, equal to, or worse than the standards for each behavior
Definition

mixed-standards scale.

Term
If the primary objective of a performance appraisal is to give employees developmental feedback, which of the following appraisals method is most ideal?
Definition

Behavioral.

Term
If an appraisal focuses on a narrow set of results criteria to the exclusion of other important but less quantifiable performance dimensions, the performance management system may suffer from
Definition

criterion deficiency.

Term
The three basic types of formats for providing feedback during a performance evaluation meeting or feedback session
Definition

tell-and-sell, tell-and listen, and problem-solving

Term
Types of rating errors:
Definition

errors of central tendency, leniency or strictness errors, recency error, contrast error, similar-to-me errors.

Term
4/5th rule:
Definition

states that a test has disparate impact if the hiring rate for the minority group is less than 4/5ths (or 80%) of the hiring rate for the majority group.

Term
Disparate treatment vs. disparate impact
Definition

Disparate treatment exists when individuals in similar situations are treated differently and the differential treatment is based on the individual’s race, color, religion, sex, national origin, age, or disability status. If two people with the same qualifications apply for the job and the employer decides whom to hire based on one individual’s race, the individual not hired is a victim of disparate treatment. Disparate impact occurs when a facially neutral employment practice disproportionately excludes a protected group from employment opportunities. A facially neutral employment practice is one that lacks obvious discriminatory content yet affects one group to a greater extent than other groups, such as an employment test.

Term
Training
Definition

Tends to be narrowly focused and oriented toward short-term performance concerns.

 

Term
Development
Definition

Effort that is oriented more toward broadening an individual’s skills for the future responsibilities.

 

Term
Four phases of training
Definition
  1. Needs assessment based on firm's competitive objectives
  2. Program design
  3. implementation
  4. evaluation
Term
Organizational analysis
Definition

 

An examination of the environment, strategies, and resources of the organization to determine where training emphasis should be placed.

 

Term
Task analysis
Definition

 

The process of determining what the content of a training program should be on the basis of a study
of the tasks and duties involved in the job.

 

Term
Person Analysis
Definition

 A determination of the specific individuals who need training.

 

Term
Issues in training design
Definition

- Instructional objectives

trainee readiness and motivation

principles of learning

characteristics of successful trainers

Term
Instructional objectives
Definition

represent the desired outcomes of a training program.

 

- Provide a basis for choosing methods and materials and for selecting the means for assessing whether the instruction will be successful

Term
Strategies for creating a motivated training environment
Definition

 

1.Use positive reinforcement.

 

2.Minimize threats and punishment.

 

3.Be flexible.

 

4.Have participants set personal goals.

 

5.Design interesting instruction.

 

6.Break down physical and psychological obstacles to learning.

 

Term
spot rewards
Definition

 

Programs that award employees “on the spot” when they do something particularly well during training or on the job

 

Term
Behavior Modification
Definition

The technique that operates on the principle that behavior that is rewarded, or positively reinforced, is repeated more frequently, whereas behavior that is penalized or unrewarded will decrease in frequency

 

Term
Training Methods for Non-managerial Employees
Definition

 

1.On-the-Job Training (OJT)

 

2.Apprenticeship Training

 

3.Cooperative Training, Internships, and Governmental Training

 

4.Classroom Instruction

 

5.Programmed Instruction

 

6.Audiovisual Methods

 

7.Simulation Method

 

8.E-Learning

 

Term
Methods for management development
Definition

 

—On-the Job Experiences

 

—Seminars and Conferences

 

—Case Studies

 

—Management Games and Simulations

 

—Role-Playing

 

—Behavior Modeling

 

—Tuition Assistance Programs

 

 

—Corporate Universities

 


 

Term
Reasons appraisal programs fail
Definition

- Lack of top-management info and support

- Unclear performance standards

- Rater bias

- Too many forms

- Use of the program for conflicting reasons

- short term focus

- manager not prepared

Term
Calibration
Definition

A process whereby managers meet to discuss the performance of individual employees to ensure their employee appraisals are in line with one another

 

Term
Brito v Zia
Definition

The supreme court ruled that performance appraisals were subjective to the same validity creiteria as selection procedures

Term
Albemarle Paper Company v Moody
Definition

The U.S. Supreme Court found that employees had been ranked against a vague standard, open to each supervisor's own interpretation

Term
Legal guidelines for appraisals
Definition

 

  • —must be job-related.
  • —Employees must be given a written copy of their job standards in advance of appraisals.
  • —Managers who conduct the appraisal must be able to observe the behavior they are rating.
  • —Supervisors must be trained to use the appraisal form correctly.
  • —Appraisals should be discussed openly with employees and counseling or corrective guidance offered.
  • —An appeals procedure should be established to enable employees to express disagreement with the appraisal.

 

Term
Common rater related errors
Definition
  • Central tendency
  • leniency
  • strictness
  • similar-to-me
  • recency
  • halo or horns
  • contrast
Term
Trait methods for performance appraisal
Definition

Graphic rating scale

Mixed standards scale

forced choice

ESSA

Term
Comparative method for performance appraisals
Definition

Ranking

forced distribution

Term
Graphic rating scale
Definition
In this method traits or behaviours that are important for effective performance are listed out and each employee is rated against these traits. The rating helps employers to quantify the behaviours displayed by its employees.
Term
Mixed standards scale
Definition

They contain statements representing good, average, and poor performance based on behavioral examples obtained from knowledgeable persons, usually supervisors. An evaluator's task is to indicate whether an employee either fits the statement, is better than the statement, or worse than the statement.

Term
Behavior performance appraisal methods
Definition

- Critical indicent

- behavioral checklist

-BARS

-BOS

Term
BARS
Definition

Requires an in-depth understanding of each position’s key tasks, along with an understanding of the full range of behaviors displayed by individuals in carrying out such tasks. You rate these behaviors for each employee; then you anchor each behavior to points on a rating scale, which indicates whether the behavior is exceptional, excellent, fully competent, or unsatisfactory. The result is a rating scale for each task.

Term
SMART objectives
Definition

Specific

Measurable

Achievable

Realistic

Time-based

Term
Direct compensation
Definition
  • wages
  • commissions
  • bonuses
  • gainsharing
  • restricted stock
  • stock options
Term
Indirect compensation
Definition
  • Paid time off (Vaca, sick days, holidays)
  • Insurance plans
  • 401 (k) plans
  • Pension
  • employee services
Term
Pay equity
Definition

An employee's perception that compensation received is equal to the value of the work performed.

Term
Internal factors of compensation
Definition
  • Employer's comp strategy
  • Worth of a job
  • EE's relative worth
  • ER's ability-to-pay
Term
Job Evaluation system
Definition

 

—The systematic process of determining the relative worth of jobs in order to establish which jobs should be paid more than others within an organization.

 

Term
Job Classification system
Definition

 

A system of job evaluation in which jobs are classified and grouped according to a series of predetermined wage grades reflecting distinct responsibilities and ksa’s.

 

Term
Hay profile method
Definition

Job evaluation technique using three factors—knowledge, mental activity, and accountability—to evaluate executive and managerial positions.

 

Term
Wage curve
Definition

 

◦A curve in a scatter gram representing the relationship between relative worth of jobs and wage rates.

 

Term
Pay Grades
Definition

 

◦Groups of jobs within a particular class that are paid the same rate.

 

Term
Rate Ranges
Definition

 

◦A range of rates for each pay grade that may be the same for each grade or proportionately greater for each successive grade.

 

Term
Red Circle Rates
Definition

 

◦Payment rates above the maximum of the pay range.

 

Term
Wage-Rate Compression
Definition

 

◦Compression of pay between new and experienced employees caused by the higher starting salaries of new employees; also the differential between hourly workers and their Managers.

 

Term
Reducing Wage-Rate Compression
Definition

 

◦Reward high performance and merit-worthy employees with large pay increases.

 

◦Design the pay structure to allow a wide spread between hourly and supervisory employees.

 

◦Prepare high-performing employees for promotions to jobs with higher salary levels.

 

◦Provide equity adjustments for selected employees hardest hit by pay compression.

 

Term
Davis Bacon Act
Definition

establishes the requirement for paying the local prevailing wages on public works projects for laborers and mechanics.

Term
Walsh-Healy Act
Definition
establishes minimum wage, maximum hours, and safety and health standards for work on contracts in excess of $10,000 for the manufacturing or furnishing of materials, supplies, articles, or equipment to the U.S. government or the District of Columbia
Term
Fair Labor Standards Act
Definition
stablishes minimum wage, overtime pay, recordkeeping, and youth employment standards affecting employees in the private sector and in Federal, State, and local governments. Covered nonexempt workers are entitled to a minimum wage of not less than $7.25 per hour effective July 24, 2009.
Term
Merit Pay Program
Definition

Links an increase in base pay to how successfully an employee achieved some objective performance standard(s).

 

Term
Merit Guidelines
Definition

Guidelines for awarding merit raises that are tied to performance objectives.  A merit increase grid combines position in a pay range do determine size of pay increas

 

Term
Problems with Merit Raises
Definition

 

  • —Money available for merit increases may be inadequate to satisfactorily raise all employees’ base pay
  • —Managers may have no guidance in how to define and measure performance
  • —Employees may not believe that compensation is tied to effort and performance
  • ◦Unable to differentiate between merit pay and other types of pay increases
  • —Employees and managers may hold different views of the factors contributing to job success 
  • —Creates feelings of pay inequity
  • —What % increase is truly motivating?

 

Term
Variable Pay
Definition

 

◦Tying pay to some measure of individual, group,
or organizational performance.

 

Term
Incentive Pay Programs
Definition

 

◦Establish a performance “threshold” to qualify for incentive payments.

 

◦Emphasize a shared focus on organizational objectives.

 

◦Create shared commitment in that every individual contributes to organizational performance and success.

 

Term
Straight Piecework
Definition

 

◦An incentive plan under which employees receive a certain rate for each unit produced.

 

Term
Differential Piece Rate
Definition

 

◦A compensation rate under which employees whose production exceeds the standard amount of output receive a higher rate for all of their work than the rate paid to those who do not exceed the standard amount.

 

Term
Standard Hour Plan
Definition

 

◦An incentive plan that sets pay rates based on the completion of a job in a predetermined “standard time.”

 

Term
Bonus
Definition

 

◦Incentive payment that is supplemental to the base wage for cost reduction, quality improvement, or other performance criteria.

 

Term
Scanlon Plan
Definition

 

◦Rewards come from employee participation in improving productivity and reducing costs

 

Term
Improshare
Definition

 

◦Gainsharing based on increase in productivity of the standard hour output of work teams. Improshare pays a bonus when the time needed in the production process is reduced.

 

Term
Profit Sharing
Definition

 

◦Any procedure by which an employer pays, or makes available to all regular employees, in addition to their base pay, current or deferred sums based upon the profits of the enterprise.

 

Term
Restricted Stock:
Definition

 

Grant of stock or stock units (Restricted Stock Units or RSUs) with the condition that the stock not be transferred or sold (by risk of forfeiture) before a specified employment date.

 

Term
Stock Appreciation Rights (SARs):
Definition

 

Cash or stock award determined by increase in stock price during the option period.

 

Term
Restricted Stock Awards
Definition

A grant of company stock in which your rights to take full ownership of the stock are restricted until the shares vest. Once the vesting requirements are met you own the shares outright and may treat them as you would any other shares in your account. You’ll typically have voting and dividend benefits, if applicable, from the grant date

Term
Restricted Units
Definition

 

—You are given a grant valued in terms of company stock, though actual stock is not issued until your vesting requirements are satisfied.  As with restricted stock awards, these requirements can be based on time and/or performance. Typically, you will not have voting or dividend benefits until the shares vest.

 

Term
Performance Awards
Definition

 

—A grant of restricted stock awards or units in which your rights to the shares are contingent upon the achievement of certain pre-established performance goals. At the end of the performance period, your company will assess whether you have met the original performance goals and may adjust the awarded number of shares you receive accordingly.

 

Term
The Proxy Statement
Definition

 

—In the annual proxy statement, a company must disclose information concerning the amount and type of compensation paid to its chief executive officer, chief financial officer and the three other most highly compensated executive officers.  A company also must disclose the criteria used in reaching executive compensation decisions and the relationship between the company's executive compensation practices and corporate performance.

 

—

 

Term
Flexible Benefits Plans (
Definition

 

◦Benefit plans that enable individual employees to choose the benefits that are best suited to their particular needs.

 

Term
Legally required employee benefits
Definition
  • Social security insurance
  • workers comp
  • unemployment
  • COBRA insurance
  • benefits provided under the Family and Medical Leave Act
  • Health insurance under obamacare
Term
Contributory plan
Definition

 

◦Contributions to a plan are made jointly by employees and employers.

 

Term
Noncontributory plan
Definition

 

◦Contributions to a plan are made solely by the employer

 

Term
Defined-benefit plan
Definition

 

◦the amount an employee is to receive upon retirement is specifically set forth.

 

Term
Defined-contribution plan
Definition

 

◦The basis (amount) an employer contributes to the pension fund is specified.

 

Term
Employee Retirement Income Security Act
Definition

pension Plans must comply IRS tax standards to qualify.

 

–Plans must meet actuarial standards to qualify for
Pension Benefit Guarantee (PBGC) insurance.

 

–Plans must meet Department of Labor standards
for treatment of plan participants.

 

Term
Employee Assistance Programs
Definition

 

◦Services provided by employers to help workers cope with a wide variety of problems that interfere with the way they perform their jobs--alcohol or drug abuse, emotional difficulties, and financial or family difficulties.

 

Term
Enforcing OSHA Standards
Definition

 

—Workplace inspections

 

—Citations and penalties

 

—On-site consultations

 

—Voluntary protection programs

Training and education

Term
Negligence
Definition

 

–Is the failure to use a reasonable amount of care when such failure results in injury to another person.

 

Term
Negligent hiring
Definition

 

–Is a legal doctrine that places liability (duty of care) on the employer for actions of its employees during the course and scope of their employment.

 

Term
Employment-at-Will Principle
Definition

 

◦The right of an employer to fire an employee at anytime and without notice without giving a reason (any reason; no reason)  and the right of an employee to quit when he or she chooses.

 

Term
Whistle-Blowing
Definition

 

◦Complaints to governmental agencies by employees about their employers’ illegal or immoral acts or illegal practices

 

Term
Laws Protecting Whistle-Blowers from Retaliation:
Definition

Sarbanes-Oxley (S-O) Act of 2002 protects publicly-traded company employees

 

–Whistleblower Protection Act (WPA) protects federal employees.

 

–Notification and Federal Employee Antidiscrimination
and Retaliation Act (No Fear Act) of 2002

 

–False Claims Act (FCA)

 

Term
Implied Contract
Definition

 

—when a promise by the employer suggests some form of job security to the employee.

 

—Implied contractual rights can be based on either oral or written statements made during the pre- employment process or subsequent to hiring.

 

Term
Constructive Discharge
Definition

 

◦forcing an employee to resign by making the work environment so intolerable a reasonable person would not be able to stay.

 

Term
Workers’ Adjustment Retraining and Notification Act (WARN) of 1989
Definition

 

◦Requires organizations with more than 100 employees to give employees and their communities sixty days’ notice of any closure or layoff affecting fifty or more full-time employees.

 

Term
Safety-Sensitive Jobs
Definition

 

◦Employees must submit to a drug test when “reasonable suspicion” for a drug test exists and the employer’s testing procedures are also reasonable.

 

Term
Drug-Free Workplace Act (1988) requires employers to:
Definition

 

◦Issue a policy statement prohibiting drug usage.

 

◦Inform employees about the dangers of drugs.

 

◦List options available for drug counseling.

 

◦Notify the federal contracting agency of employees  convicted of drug-related criminal offenses.

 

—

 

Term
Camera Surveillance
Definition

 

◦Few federal laws protect workers from being watched

 

Term
Phone Conversations and Text Communications
Definition

 

◦In general, employers have the right to monitor calls and text messages sent from their telecommunications devices, provided they do so for compelling business reasons and employees have been informed that their communications will be monitored.

 

Term
“ADR”
Definition

 

◦Different types of employee complaint or dispute-resolution procedures used to meet employees’ expectations for fair treatment in the workplace while guaranteeing them due process.

 

Term
Ombudsman System
Definition

Is a designated individual from whom employees may seek counsel for the resolution of their complaints.

 

–Is an advocate for a fair process, not an advocate on behalf of individuals or the institution.

 

–Does not have the power to decide or to overrule a decision, but can confidentially seek an equitable
solution between the employee and the supervisor

 

Term
Railway Labor Act (RLA) of 1926
Definition

 

◦Purpose of the act is to avoid interruptions of interstate commerce resulting from disputes between railroads and their operating unions.

 

◦Applies to airline industry. President Reagan fired 11,000 air traffic controllers in 1981 for illegal strike.

 

Term
Norris-LaGuardia Act of 1932
Definition

 

◦Restricts the ability of employers to obtain an injunction against unions for their lawful activities.

 

Term
Wagner Act (National Labor Relations Act) of 1935
Definition

 

◦Protects employee rights to organize and bargain collectively through representatives of their choice.

 

Term
Wagner Act rights
Definition

 

—guarantees employee rights:

 

◦To self-organization, to form, join, or assist labor organizations, to bargain collectively through freely chosen representatives.

 

◦To engage in concerted activities, for the purpose of collective bargaining or other mutual aid or protection.

 

◦To refrain from any or all of such activities except to the extent that such right may be affected by an agreement requiring membership in a labor organization as a condition of employment.

 

Term
NLRA illegal employer practices
Definition

 

—outlawed employer practices that deny employees
their rights and benefits:

 

◦Interference with Section 7 rights

 

◦Domination of a union (company union)

 

◦Discrimination against union members

 

◦Arbitrary discharge of union members

 

◦Refusal to bargain with the union

 

Term
Landrum-Griffin Act
Definition

 

◦Safeguards union member rights and prevents racketeering and other unscrupulous practices by employers and union officers.

 

Term
Bargaining Unit
Definition

A group of two or more employees who share common employment interests and conditions and may reasonably be grouped together for purposes of collective bargaining.

Term
Exclusive Representation
Definition

 

◦The legal right and responsibility of the union to represent all bargaining unit members equally, regardless of whether employees join the union
or not.

 

Term
Authorization card
Definition

 

◦Statement signed by an employee authorizing a union to act as a representative of the employee for purposes of collective bargaining

 

Term
Craft unions
Definition

 

—are those that organize members of a particular skill or trade, such as electricians or plumbers. Craft unions are likely to be responsible for training programs called apprenticeships.

 

Term
Industrial unions
Definition

are made up of members who work in any number of positions in a given industry, such as the auto or steel industry. Whereas craft unions may wish to control the number of members, industrial unions wish to maximize the number of members

Term
Split Pay
Definition

 

◦A system whereby expatriates are given a portion of their pay in the local currency to cover their day-to-day expenses and a portion of their pay in their home currency to safeguard their earnings from changes in inflation or foreign exchange rates

 

Term
Host-Based Pay
Definition

 

◦Expatriate pay is comparable to that earned by employees in a host country to which the expatriate is assigned.

 

—

 

Term
HPWS
Definition

 

◦Is a specific combination of HR practices, work structures, and processes that maximizes employee knowledge, skill, commitment, and flexibility.

 

Term
High performance work system principles
Definition
  • Egalitarianism and engagement
  • shared information
  • knowledge development
  • performance-reward linkage
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