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Details

MGT 301.1 Exam 1
From 1/15/08 to 2/5/08
39
Management
Undergraduate 3
02/05/2008

Additional Management Flashcards

 


 

Cards

Term

Efficiency

Definition

e = (max O) / (min I)

 

Max output with minimum input

Term
Levels of Management
Definition

Supervisors

Managers

Executives

Term
Supervisors
Definition
managing people that don't manage people (level of management)
Term
Managers
Definition
focus on short term tasks of a department (levels of management)
Term
Executives
Definition
focus on long term strategies of organization (levels of management)
Term
Roles of Manager
Definition

Decision-making:

entrepeneur

disturbance handler

resource allocator

 

Information-Processing

monitor

disseminator

spokesperson

 

Interpersonal

figurehead

leader

liaison

Term
Six Major Challenges Facing Today's World
Definition

1) Increasing Efficiency

2) Increase Quality (effectiveness)

3) Becoming More Flexible and Innovative in serving Customers

4) Properly Using Technology

5) Maintaining Ethic Standards

Term
Nepotism
Definition
family benefits in business
Term
Adam Smith
Definition

Steps to Efficiency:

Division of Labor

Specialization

Expertise

Efficienty

Term
Max Weber
Definition

tried to eliminate randomness

 

5 Principles

1) Managers authority comes because you are in a heirarchy

2) how do we get our positions

3) we must have job descriptions

4) bureaucracy

5) must have handbook of rules

Term
Mary Parker Follett
Definition

switches focus to human aspects

 

Principles

1) Workers know the most about a job

2) managers are coaches and facilitators

3) team work

4) knowledge and expertise gives authority

Term
Theory X & Y
Definition

X: built in assumption that workers are lazy and rather not be there

Y: built in assumption that workers like to work, willing to sacrifice for others and company

Term
Locus of Control
Definition

location of control, when making choices

 

Internal: 'because of me' (Good leader)

External: 'world messes up'

Term
Emotional Intelligence
Definition
ability to understand your own and other people's mood and emotions; and ability to manage your own emotion
Term

Emotional Maturity

Definition

E + F = A

 

emotions + feelings = actions

Term
Steps for dealing with Bad Boss
Definition

1) Before being hired, ask hard questions

2) Observe how others deal with the boss

3) Don't be broad in your argument, be specific when approaching boss

4) Don't talk to peers about boss

5) Keep in mind at most places, human resource dept has no control over management

6) Keep a log of problems - not electronic

7) Always be networking

Term
Informational Interview
Definition

Short  interview not designed to ask for a job

-ask- career path, activities, lessons

-dont ask- "What should I do?" or "Can you get me a job?"

Term
Reasons to be Ethical
Definition

1) to avoid harming others

2) to maintain and enhance reputation

3) because it is right

Term

3 Questions to ask yourself: when faced with tough decisions

Definition

1) Does this decision fall within the usual and accepted standards of my profession?

2) Am I willing to personally and openly willing to communicate this decision to all effected parties?

3) Will more than one party benefits?

Term
5 Benefits of Diversity in Business
Definition

1) Avoid costly lawsuits

2) More points of view

3) More creativity and innovation

4) Retain the best employees

5) Your customers are diversity; can tune into their needs

Term
To Address Diversity
Definition

1) Evaluate extent to how employees are being treated fairly

2) Inform employees about diversity policy

3) Convey to managers that diversity is corp. goal

4) Allow diverse employees to coordinate efforts/interest groups

5) Commit Resources (money, people, time)

6) Support diversity efforts through community

7) Be a Role Model!

Term

Ch1 Character p. 4

Two things that make up a leaders character

Definition

Two things that make up a leaders character:

 

Actions

Choices

Term

Ch1 Character p. 6

Unaddressed cracks...

Definition
Unaddressed cracks in character only get deeper and more destructive with time
Term

Ch1 Character p. 6

'above the line'

Definition
A leader not only stays above the line between right and wrong, he stays well clear of the 'gray areas'
Term

Ch5 Competence p. 32

'Franklin's mind'

Definition
Franklin's mind was curious, and he continually sought ways to improve himself and others
Term

Ch5 Competence p. 33

'ready to play'

Definition
They come ready to play every day -- no matter how they feel, what kind of circumstances they face, or how difficult they expect the game to be
Term

Ch6 Courage p. 40 

'Courage isn't'

Definition
Courage isn't the absence of fear
Term

Ch6 Courage p. 41

'fear not'

Definition
"Fear not that your life will come to an end but that it will never have a beginning."
Term

Ch6 Courage p. 42

'stretching experiences'

Definition
Are stretching experiences a regular part of your daily life? Or have you retreated so far into your comfort zone that you don't ever even feel fear?
Term

Ch9 Generosity p. 61

content

Definition
If you're not content with little, you won't be content with a lot
Term

Ch9 Generosity p. 63

'continually look'

Definition
Do you continually look for ways to add value to others?
Term

Ch12 Passion p. 85

'great passion'

Definition
A leader with great passion and few skills always outperforms a leader with great skills and no passion
Term

Ch12 Passion p. 86

'fire'

Definition
You can't start a fire in your organization unless one is first burning in you.
Term

Ch18 Self-Discipline p. 128

self-discipline can't

Definition

self-discipline can't be a one-time event

Term

Ch18 Self-Discipline p. 130

'talent without'

'motion'

Definition

Talent without discipline is like an octopus on roller skates.

If you know you have talent, and you've seen a lot of motion - but little concrete results - you may lack self-discipline

Term

Ch19 Servanthood p. 136

'security'

Definition
The real heart of servanthood is security. Show me someone who thinks he is too important to serve and I'll show you someone who is basically insecure.
Term

Ch19 Servanthood p. 139

'body first'

Definition

Begin serving with your body, andyour heart will eventually catch up.

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